1. Making Informed Decisions on
IT Training & Certification
Nicola Park
Business Development Manager, CompTIA
June 2012

2. The UK IT Skills Gap in 2012
Mismatch between available technologies
and the skills to support them

3. The UK IT Skill Gap in 2012
IT Support
Requirements
IT Staff Skills
& Training

4. Scope of the Skill Gap
 110,400 new entrants into the IT and telecoms
industry required each year
 51% expect the number of IT technicians in their
organisation to grow
 66% of IT professionals find it challenging to recruit
the IT talent they need
 43% of all UK businesses saw skills gap widen
 47% blame fast pace of technology change

5. Where to Focus IT Training
Security
 £27bn annual cost to UK businesses
 90% of organisations struggle to
recruit security talent

6. Where to Focus IT Training
Networking &
Infrastructure
 100% of businesses see this as a
business priority
 44% are still seeing a growing skills
gap in this area
 Cloud is underpinned by reliable
powerful networks

7. Where to Focus IT Training
Data Centres
 90% of IT decision makers
will grow data centre footprint in
next 12 months
 Cloud will create 300,000 new
jobs by 2015. Who will be
qualified to fill them?

8. Where to Focus IT Training
Mobility
 69% of small businesses see
mobility as key to growth
 Integration of new mobile
devices requires specialist IT
skills

9. Closing the Skills Gap
New hires + education for employees =
strongest returns

10. Planning & Delivering
Learning Programmes
Ensure learning programmes have
maximum impact
Competency mapping
– Where are the skills gaps?
– Take into account your
business’ objectives
– Only 28% have a formal
mapping process in place

11. Planning & Delivering
Learning Programmes
Build the learning programme through
training & certification
 Nearly 50% of employers think
certification breeds more
productive technical workforce
 More than 55% of employees
recognise certification offers
them improved career
opportunities

12. Achieving Employee Buy-In
Decide on traditional
classroom, e-learning Make it engaging
or blended approach
Demonstrate true
investment in people

13. Achieving Management Buy-In
Connect the dots
Make the business Not just about between IT training
case immediate cost & corporate
strategic direction
Demonstrate long- Build a partnership
term tangible between
benefit management & IT

14. Case Study: ING
85 million customers
+ 107,000 employees
+ €1.3 trillion in assets
→ The bank needed to move to the cloud

15. Case Study: ING
 Goal: Build awareness and competency before the
technology implementation
 Challenge: Educate large number of employees in
short timeframe about cloud

16. Case Study: ING
Approach: Engagement using innovative &
interactive delivery methods
 Kick-off video message from CTO
 Awareness programmes for business managers
 Cloud Certification for IT professionals
 Specialist technical training for cloud IT team
 ‘Essential Cloud Book’ for all staff
 Simulated game – ‘Cloud Challenge’ released to all staff

17. Case Study: ING
Outcomes:
 1500 people trained
 A rapid understanding and acceptance of the cloud by the IT
workforce and business users
 ING success in the private cloud
 ING preparing to explore the public cloud

18. Summary
Technology change
Mismatch between
will continue; skills
technology and
programmes need
skills
to keep up
Learning Certification is not
programmes need the same as
careful planning training; both are
and analysis needed

19. Thank You
Nicola Park
npark@comptia.org
07850054498