Product quality, regulatory compliance, and operational efficiency are chief concerns for pharmaceuticals executives, particularly in the areas of manufacturing and supply chain management. Yet the challenges of batch manufacturing have made it difficult to monitor the logistical journey of pharmaceutical products, which are subject to degradation, recalls, and strict regulatory standards. Using IoT platforms and solutions, pharmaceuticals companies can digitize and connect vital functions, achieve higher levels of quality and productivity, keep up with regulatory demands, and afford real-time visibility into virtually every area of the business.

1. The Internet of Things:
The New Rx for Pharmaceuticals
Manufacturing & Supply Chains
Using IoT platforms and solutions, pharmaceuticals companies
can digitize and connect vital functions, elevate efficiencies,
and assure product quality and compliance.
Executive Summary
Product quality, regulatory compliance and oper-
ational efficiencies top the long list of business
priorities for pharmaceuticals executives, who lead
the charge in improving manufacturing and supply
chain performance. Investments in areas such as
shop-floor automation, electronic batch records,
ERP, and warehouse management systems (WMS)
have been made in part to address these concerns,
with varying degrees of success. But due to the
challenges of batch manufacturing, especially
when it comes to monitoring the logistical journey
of pharmaceuticals, industry players continually
face issues related to product degradation and
recalls, compliance with best practices for manu-
facturing (GMP) and distribution (GDP) – not to
mention exorbitant operational costs.
The Internet of Things (IoT), the global network
of small, powerful sensors and interconnected
“things”, allows physical objects – from heavy
equipment, to mobile and wearable devices, to
vehicles, physical structures, and appliances –
to connect, interact and share data with one
another or with a central system through the
Internet. This affords higher levels of efficiency,
accuracy, and security by digitizing and
optimizing critical functions, including manufac-
turing and supply chain management. According
to IDC, there were 9.1 billion IoT units installed in
2013 – a number that IDC predicts will increase
to 28.1 billion by 2020.
1
There are multiple scenarios in pharma manu-
facturing and supply chain management where
the Internet of Things can help clear bottle-
necks, ensure greater GMP/GDP compliance, and
reduce operational expenses.
This white paper explores how pharmaceuticals
companies can employ the Internet of Things
to automate and revitalize manufacturing and
supply chain management. We also present an
IoT framework and best practices for accelerat-
ing the transition to digital.
Connecting Opportunities Across the
Pharma Spectrum
In an IoT environment, every “thing” is equipped
with a sensor that allows it to intelligently commu-
nicate and interact with other objects and systems
within the IoT ecosystem. Each object represents a
cognizant 20-20 insights | february 2017
• Cognizant 20-20 Insights

2. cognizant 20-20 insights 2
node in the virtual network – continually transmit-
ting vital data pertaining to such things as environ-
mental and equipment conditions.
These capabilities are transforming peoples’
lives, and empowering the competitive forces
that drive business. Consider the automotive
industry’s focus on connected cars, and health
care providers’ enthusiastic adoption of wearable
devices. As organizations across sectors examine
and evaluate how the IoT can improve how they
manufacture products, provide services, and
manage their supply chains, the pharma industry
has a compelling opportunity to adopt and profit
from these game-changing technologies.
IoT in Pharma Manufacturing/
Supply Chain Management
IoT solutions such as wearables and mobile
products have enabled healthcare profession-
als to make significant inroads in subject/patient
health monitoring. The use of intelligent pills
2
in
clinical trials is among the applications gaining
traction.
IoT applications for manufacturing and supply
chain management have become popular
investment areas for many industries.
Connected equipment, men and material
tracking, sample lifecycle management, smart
packaging, and cold chain monitoring are among
the IoT applications that are particularly well
suited to the pharmaceuticals industry, as shown
in Figure 1.
Connected Equipment
Pharmaceuticals manufacturing is generally per-
formed in batches, and equipment is usually
self-contained. Although industrial automation
and control technologies are well established in
life-sciences manufacturing facilities, integrated
information on the real-time status or condition
of equipment is still not readily accessible to help
executives make informed decisions and improve
overall equipment effectiveness (OEE) in areas
such as scheduling batches, cleaning, mainte-
nance, etc. These issues point to the shortcom-
ings of current industry solutions.
Because pharma companies rely heavily on
batch manufacturing they must constantly move
men and material on the shop floor. At the same
time, CGMP dictates that equipment be continu-
ally maintained and calibrated to assure the
safety and efficacy of drug products. Some raw
materials, as well as finished products, require
very specific storage conditions. IoT technolo-
gies allow companies to connect and extend
visibility into shop-floor activities, which can sig-
nificantly increase productivity and assure GMP
compliance (see Figure 2, next page).
The backbone of such a solution is made up of
sensors attached to manufacturing equipment. The
sensors collect and send data to a central system
that connects the sensors, then analyzes and
converts the raw data into meaningful information
on such things as performance and conditions.
The IoT in Pharma Manufacturing & Supply Chain Management
Drug
Discovery Manufacturing Warehousing DistributionDevelopment
Sales &
Marketing
Patients
Remote Monitoring, Predictive
Maintenance & Analytics
Shop Floor Visibility &
Analytics
Real-Time Visibility
Warehouse Operations
Traceability Across
Supply Chain
Higher Fleet Efficiency via
Remote Fleet Management
Real-Time Cold Chain
Conditions Tracking
Figure 1

3. cognizant 20-20 insights 3
Using sensor information to remotely monitor
equipment allows technicians to develop
self-learning predictive models and perform
diagnostic services across the company’s
equipment portfolio – increasing availability and
reliability and ensuring minimal disruptions in
the supply chain. (See Figure 3 below).
The ability to gather real-time information about
equipment availability, calibration and utiliza-
tion can help manufacturing teams make better
decisions, optimize equipment performance,
reduce machine downtime and improve resource
allocation, which can lower manufacturing costs
and shorten cycle times.
The true value of connected manufacturing varies
among companies, since many are at different
stages of automating manufacturing. (For more
on this topic, read “How Digital Makes Connected
Manufacturing Possible.”) The IoT provides a
non-linear opportunity to scale by focusing on
specific business outcomes.
The biggest challenge is connecting industrial
equipmenttosensorsordevicestoaccess back-end
Increasing Shop Floor Visibility
Figure 2
Business Need Methods IoT Solutions Business Benefits
Increase
Manufacturing
Efficiency
• Allow visibility
across
equipment for
scheduling.
• Reduce
equipment
downtime.
• Automate
incident-
related
requests.
• Improve
incident
response
times.
• Reduce
variability and
improve yield.
• Smart equipment that collects operation-
al data and status (run time, temperature,
load, ready to use/in operation/under
cleaning/under maintenance).
• Add sensor packs to collect device
data; build a back-end platform using
industrial IoT platforms such as Microsoft
Azure, Amazon Web Services or PTC’s
ThingWorx.
• Run analytics on the data to predict when
a piece of equipment might shut down.
• Automate incident requests triggered
by integration with ticket management
systems.
• Sensors that collect metadata for
analysis to identify and reduce causes
of process variability and improve
production yield.
• Visibility into human and material
movement across the shop floor through
tracking and monitoring technologies.
• Real-time
dynamic
scheduling
of shop-floor
activities.
• Better
equipment utili-
zation and less
downtime.
• Ability to
track overall
equipment effec-
tiveness (OEE).
• Improved
productivity,
efficiencies, and
cycle time.
• Increased
production yield.
Sensor-Based Equipment Monitoring
Figure 3
HELP DESK

4. cognizant 20-20 insights 4
databases or cloud services. Many companies still
operate legacy equipment that does not support
standard communications protocols. Pharma
companies will thus need to invest in outfitting
existing equipment, or acquire new manufactur-
ing systems to support IoT instrumentation and
the digitization of manufacturing and the supply
chain. This requires open automation software
that is compatible with a wide range of communi-
cation protocols and ensures a seamless transition
to the industrial IoT.
Real-Time Visibility Into Warehouse Operations
Warehousing is a crucial area for the pharmaceu-
ticals industry. Most companies manage a large
number of storage facilities across countries
to ensure a continuous and timely supply of
essential medicines in a cost-efficient manner.
Keeping warehouse operations in-house is a
strategic decision for most pharma companies,
many of which choose to manage their warehouse
processes and storage environments internally,
given the nature of their products.
Nonetheless, warehousing operations is a costly
business; according to a McKinsey study,3
it
accounts for 95% of pharma logistics costs.
Without real-time visibility into operations, it can
be difficult to track products in the warehouse and
fully utilize operators and transport equipment.
Smart warehouses can increase visibility and
efficiency by relaying metrics and real-time data
to warehouse managers and technicians. Sensors
are placed in the storage area and on inventory
items to interpret and transmit vital information
(product location, inventory details) and report
inconsistencies, such as misplaced products,
directlytowarehousemanagers’handhelddevices/
dashboards. Corrective measures take place in real
time – significantly improving the speed, accuracy,
and efficiency of the picking process.
Having real-time visibility and a 3-D view of
warehouse operations with detailed, contextually
relevant data at their fingertips allows warehouse
managers to:
• Monitor and track the storage of sensitive
medicines in controlled zones.
• Optimize warehouse floor space.
• Track inventory of finished goods.
• Identify problem areas and assign resources to
deal with issues requiring human intervention.
Another area where IoT technologies can add
value is the storage of temperature-sensitive
products. Active and passive temperature loggers
attached to refrigerators in warehouses and at
other sites continuously record temperature.
An IoT solution could connect these devices,
compare their measurements against thermo
stability tables, and prompt them to generate
alerts in case of temperature variances.
Sensors can also be used to analyze inventory
movement. Data pertaining to the volume and
dimensions of packages transmitted from smart
pallets can be captured by wireless readers,
aggregated, then sent to the central Warehouse
Management System (WMS) for analysis.
Figure 4 illustrates how sensor data from ware-
house storage areas can be used to dispatch
inventory to vacant spaces or reposition
misplaced items.
Real-Time, 3-D Inventory Management
Figure 4

5. cognizant 20-20 insights 5
Track Shipments Across the Pharma Supply Chain
Pharmaceuticals packaging is critical to ensuring
products quality. Companies must follow strict
guidelines for determining the way a drug
is transported, administered, and consumed.
Smart pharma packaging can help ensure that
shipments and medications are accurately
tracked, and that the supply chain remains fluid,
efficient and cost-effective.
When applied to packaging, the Internet of
Things affords several advantages, including bi-
directional communication, tracking, and status-
display mechanisms. This is especially relevant in
markets where counterfeit drugs regularly enter
the value chain. Tracking the movement of drug
inventory at every point can potentially save
supply chain participants billions of dollars.
2-D bar codes, RFID tags and smart packaging
labels make it possible to track each handshake
in the supply chain, from manufacturing to
dispensing. The result is a complete digital
footprint. Electronic circuits/chips in packaging
material and the use of Auto-ID with Automatic
Information Data Collection (AIDC) for smart
serialization can help control how substances
enter healthcare environments and ensure that
suitable conditions are maintained in cold chains
during the transport of temperature-sensitive
drugs. (See Figure 6, see next page).
Control Cold Chain Conditions
Pharmaceuticals manufacturers increasingly
deal with products such as biologics, which are
highly sensitive to storage conditions. These are
high-ticket drugs. Last year alone, eight of the
top ten drugs (measured by highest sales) were
biologics.4
Moreover, the projected growth of
Tracking Products in the Warehouse
Figure 5
Business Need Method IoT Solution Benefits
Increase
Operational
Efficiency in
the Warehouse
• Optimize the
movement of
warehouse
assets.
• Sensors on product/holding items transmit
information on product location, inventory
and inconsistencies directly to the
warehouse manager’s handheld device/
dashboard.
• The device uses sensor data to simulate a
real-time, 3-D view of the warehouse. Asset
movement and location are tracked using
RFID tags on material-handling equipment
in the warehouse.
• Embedded sensor packs on forklifts track
their location and utilization.
• A wireless reader captures data (volume,
dimensions) transmitted from pallets as
they arrive.
• More efficient
utilization of
assets and
operators.
• Higher
productivity.
Maintain
Desired Storage
Conditions
• Track storage
conditions
of sensitive
drugs.
• Environmental sensors collect data in
temperature-controlled areas of the
warehouse to track drugs’ environmental
conditions in real time.
• Active and passive logger data is
compared with thermo stability tables
to generate alerts in the event of
temperature excursions.
• Less drug
expirations and
degradations
from
temperature
excursions.
Align
Production &
Demand
• Feed real-time
data on
inventory
movement
from the
warehouse to
production.
• Sensors collect and analyze data
on shipment movements – from the
warehouse, to distribution, to production
planning.
• Optimized
inventory and
reduced stock
outs.
• Improved
fulfillment.
Tracking the movement of drug
inventory at every point can potentially
save supply chain participants billions
of dollars.

6. cognizant 20-20 insights 6
Tracking Products at Every Point
Figure 6
Business Need Method IoT Solutions Business Benefits
Ensure Product
Integrity &
Traceability
Across the
Supply Chain.
• Bi-directional
communi-
cation and
product
authentica-
tion at every
point in the
supply chain.
• 2-D bar codes, RFID tags and smart
labels for packaging.
• NFC sensors for drug and vaccines
packaging.
• Electronic circuit/chip for packaging
material.
• Packaging data transmitted
throughout the transport of drugs and
during drug dispensing.
• Data collected in the central system
transmitted over private or public
cloud to assure traceability and inform
decision making.
• Products’ digital
footprints can
detect counterfeit-
ing as products
move through the
supply chain.
• IoT-enabled
packaging continu-
ally tracks environ-
mental conditions in
cold chains during
transport – assuring
product quality and
efficacy.
Optimize
Inventory Costs
Among Supply
Chain Partners.
• Increase
visibility
into product
movement
and
inventory in
supply chain
hubs.
• 2-D Bar codes, RFID tags and smart
labels used in packaging.
• Transmitters at warehouses capture
consignment movement and report to
central location.
• Inventory and supply chain decisions
leverage real-time information on
product movement to ensure optimal
stock levels.
• A highly efficient
supply chain.
• Assurance that
product inventory
aligns with demand.
• Increased
collaboration
among supply chain
partners; agile, cost-
effective, optimized
supply chains.
cold-chain biopharma products will be twice that
of the industry overall – expected to reach more
than $361 billion worldwide in 2019.5
These products often have a larger proportion
of high-value active ingredients with shorter
shelf lives, and carry strict temperature require-
ments. Many must be maintained at tempera-
tures lower than 77 degrees Fahrenheit; some
require 35 to 46 degree Fahrenheit during cold
chain transportation. Quite a few must be stored
at controlled room temperature. These drugs are
safe at ambient temperatures, but must be kept
in temperature-controlled containers during
Monitoring Cold Chain Conditions on Shipping Vehicles
Figure 7
Embed or place temperature-
sensing tags with shipments.
Tags continually
record temperatures
and environmental conditions.
Data is uploaded
to the cloud.
Recordings are
instantly available
to the control room.

7. cognizant 20-20 insights 7
Digital technologies such as GPS
location and condition monitoring
afford real-time visibility and security
during transport.
transport, like reefers, to avoid the spikes that
can occur in ambient containers.
Yet pharma companies continue to lose millions
due to spoilage from temperature fluctuations,
and face an even greater threat if the deteriora-
tion goes unnoticed – leading to potential health
hazards for patients and subsequent regulatory
actions. This issue is increasingly critical in the
emerging Asian and South American markets,
where wide temperature fluctuations are more
the rule than the exception.
The existing cold chain logistics and storage
market handles approximately $260 billion
worth of products;
6
it is estimated that 20%
of these goods are wasted during shipping and
transportation. IoT-based solutions can help
pharma manufacturers remotely monitor cold
chain environments in real time by embedding
sensors on tracking equipment with auto-start
and shut-down mechanisms in warehouses,
vehicles, or shipments using smartphones and
tablets. (See Figures 7, previous page, and Figure
8, above).
Remote Fleet Management
According to the 2013 Global Cargo Theft Threat
Assessment
7
from the FreightWatch Interna-
tional Supply Chain Intelligence Center, the
pharmaceuticals industry has experienced some
of the highest average loss values due to cargo
theft. The same report states that the average
load loss for the pharma sector in the U.S. has
dropped dramatically – from $3.78 million in
2010 to $168,219 in 2012 – due to the industry’s
adoption of sophisticated methods for freight
tracking and data collection. This assumes
that by taking a similar approach to ensuring
shipment visibility throughout the supply chain,
pharma manufacturers can initiate real-time
tracking of cargo conditions and vehicle perfor-
mance, and avoid losses and penalties from late
deliveries and spoilage.
Generics make up 80 percent of today’s pharma
market and competition is fierce. This under-
scores the importance of developing transport
and logistics capabilities that heighten efficien-
cies and drive down costs.
Digital technologies such as GPS location and
condition monitoring afford real-time visibility
and security during transport. Figure 9 on page 8
illustrates how pharma manufacturers can unify
the view of vehicles, drivers, and performance
across locations by collecting data from vehicle
telematics. This information can be captured via
Global Positioning Systems (GPS), then relayed
to control rooms through GPRS (General Packet
Radio Service) – allowing complete visibility into
product and transport conditions, and enabling
control-room personnel to analyze and compare
data on fleet performance from virtually
anywhere. This can reduce time to market,
prevent product damage and waste, and lower
carrying costs.
Managing Temperature Spikes
Figure 8
Business Need Method IoT Solution Benefits
Maintain Drug
Quality During
Transit.
• Track the
temperature
of stored
drugs in
transit to
ensure they
remain stable
and within
acceptable
ranges.
• Embed environmental sensors inside
product packages/pallets in shipment
containers to continually track the tem-
perature of drugs.
• Employ program sensors to automati-
cally signal alerts if vaccine storage
moves outside a specified temperature
range – whether during removal from a
refrigerated environment to a shipping
container, or due to a refrigeration
malfunction.
• Reduce drug
waste caused
by temperature
excursions.
• Ensure
compliance with
local, country,
and international
regulations.
• Assure quality &
efficacy.

8. cognizant 20-20 insights 8
IoT Adoption: The Challenges
To fully capitalize on the potential of the Internet
of Things and enjoy the benefits throughout
their value chain, pharma companies must first
invest in a supportive IoT infrastructure with the
capacity needed to handle heavy-duty require-
ments. Since security is paramount, companies
must also be prepared to invest in IoT-based
security solutions.
In cases that require integration with underlying
applications, working with various vendors and
ensuring common vocabularies and standards
can be challenging. Moreover, the manufactur-
ing floor typically houses a broad spectrum of
equipment and associated software, some of
which, while fine for production purposes, are no
longer under warranty by vendors. Workarounds
for IoT solutions can be costly.
Another hurdle pertains to the availability and
suitability of manufacturing equipment to modify
and validate IoT solutions. Balancing project
requirements with commercial supply needs and
key performance indicators (KPIs) for gauging
operational efficiency can be overwhelming. The
IoT solution may require validation if its purpose
is to support GMP best practices. This could
extend project timelines and efforts.
IoT solutions such as shop-floor visibility
augment and enrich organizational capabilities.
At the same time, they can present challenges
when it comes to change management –
a sensitive issue that must take into account
people, processes, and responsibilities. Orga-
nizations need to establish and clarify business
drivers and develop communication strategies
for assuaging the concerns of employees and
other key stakeholders to ensure a successful
transition.
Pharma companies must view their IoT invest-
ments from the standpoint of fostering
innovation, heightening efficiencies, improving
processes and operational performance, and
adding more value for the business, its suppliers,
and its customers. By adhering to IoT best
practices and learning from others that have
successfully implemented IoT platforms and
solutions, pharmaceuticals companies can be
better prepared to face the growing demands
of today’s hyper-competitive, hyper-connected
global economy. (See Figure 10, next page).
Recommendations
Investing in transformational technologies has its
own set of challenges. Following are our recom-
mendations and best practices for implementing
and benefiting from the Internet of Things.
• Think big, start small, fail fast, scale quickly.
This is critical; IoT investments in sensors and
network capacity for data management can be
huge, and it can take time to realize the returns.
• Choose the most compelling application/
solution with the highest potential business
value for the first implementation.
• Bring key decision makers on board; define
success criteria early in the project lifecycle.
Since security is paramount,
companies must also be prepared
to invest in IoT security solutions.
Intelligent Fleet Management Using GPRS & Sensors
Figure 9
Pharma Fleet
Fleet Equipped with Sensors
GPRS Fleet control roomNetwork Server

9. cognizant 20-20 insights 9
• Perform pilots; establish business benefits
through a proof-of-concept (PoC).
• Employ agile methodologies for proof-of-
concept implementations to realize tangible
benefits from greater user interactions, with
the flexibility to customize solutions in a
structured way.
• Augment your team with a suitable partner
that offers a dedicated infrastructure and
facilities, plus expert industry and technology
teams focused on integrating various skill sets
to effect digital transformation across the
implementation lifecycle.
Looking Ahead
In virtually every industry, advances in digital
technologies are redefining how enterprises
conduct business – internally, with external stake-
holders, and in the marketplace. The ubiquity
of mobile computing, the dominance of social
media, and a growing portfolio of smart products
and capabilities provide real-time, actionable
intelligence at a pace that continues to increase.
Enterprises must constantly innovate and utilize
emerging technologies to remain relevant, com-
petitive, and profitable.
For pharmaceuticals companies, the Internet of
Things extends visibility in virtually every area of
the business – from development, to manufactur-
ing, transport, distribution, dispensing and con-
sumption. Real-time information, when coupled
with advanced analytics engines, can become the
basis for making faster, more accurate decisions;
heightening efficiencies, verifying product quality,
and assuring regulatory compliance.
As the IoT becomes mainstream, it presents an
opportunity to digitize business processes and
enable collaboration and monitoring beyond what
was possible before now. The risk of doing nothing
must be evaluated against changing customer and
regulatory expectations and market dynamics.
The time is right for pharmaceuticals companies
to accelerate their implementation and utilization
of IoT platforms and solutions.
From Planning through Execution: An IoT Roadmap
Figure 10
Prepare
Business Case
Gain Stakeholders’
Agreement
Perform Proof
of Concept
Solution
Roll-Out
Design & Evaluate
Solution
• Identify business
needs and
challenges.
• Document key
solution
features.
• Analyze high-
level costs and
benefits.
• Identify primary
sponsors.
• Prioritize
business needs
and align with
strategic
initiatives.
• Define key
success criteria.
• Detail user
requirements.
• Design the
solution.
• Initiate the RFP
process.
• Evaluate and
select the
solution and
vendor(s).
• Engineer the
solution and
implement a
PoC.
• Analyze the
benefits.
• Decide on
solution roll-out.
• Prepare
implementation
roadmap.
• Address change
management
challenges.
• Manage the
implementation.

10. cognizant 20-20 insights 10
Footnotes
1 http://www.idc.com/downloads/idc_market_in_a_minute_iot_infographic.pdf.
2 http://www.bioethics.ac.uk/news/Intelligent-Pills-A-new-dawn-in-healthcare-.php.
3 http://www.mckinsey.com/~/media/mckinsey/dotcom/client_service/operations/pdfs/lean_and_
mean-how_does_your_supply_chain_shape_up.ashx.
4 http://www.prnewswire.com/news-releases/next-generation-biologics-market-2016-2026-revenue-fore-
casts-and-rd-trends-for-therapeutic-antibody-technologies-insulins-growth-hormones-recombinant-coag-
ulation-factors-and-regenerative-medicine-300293734.html.
5 http://pharmaceuticalcommerce.com/special-report/the-2015-biopharma-cold-chain-landscape/.
6 http://pharmaceuticalcommerce.com/supply-chain-logistics/pharmaceutical-cold-chain-logistics-is-a-
12-6-billion-global-industry/.
7 https://www.naed.org/NAEDDocs/Research/Legal%20Issues/FreightWatch%202013%20Global%20
Cargo%20Theft%20Threat%20Assesment%20Full_0.pdf.

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Codex 2437
About the Authors
Madhukar Saboo is a Senior Manager within Cognizant Business Consulting. He has nearly 17 years of
experience in consulting, project management, and solution design and business development within the
life sciences industry. He specializes in regulatory affairs and compliance, quality assurance, manufac-
turing and supply chain within the life sciences industry. He holds a bachelor’s degree in chemical engi-
neering and an M.B.A from Indian Institute of Management, Kozhikode. He can be reached at Madhukar.
Saboo@cognizant.com | LinkedIn: www.linkedin.com/in/madhukar-saboo.
Amit Chourey is a Consultant within Cognizant Business Consulting. He has more than eight years of
experience in management consulting, business process analysis, IT strategy roadmap, COTS evaluation,
portfolio analysis and business development. He also has experience in pharma R&D and supply chain
management. Amit holds an MBA from Faculty of Management Studies school of business, New Delhi,
and a bachelor’s in mechanical engineering from DAVV University. He can be reached at Amit.Chourey@
cognizant.com | LinkedIn: https://uk.linkedin.com/in/amitchourey.
Mugdha Suranglikar is a Consultant within Cognizant Business Consulting. She has more than six
years of experience working in the life sciences and manufacturing and logistics domain in the area of
consulting and business development. She specializes in material requirements planning and artwork
and packaging, supply chain management and reporting within the life sciences industry. She is a
certified Six Sigma green belt. She holds a bachelor’s degree in chemical technology and an M.B.A. from
Xavier Institute of Management, Bhubaneswar. She can be reached at MugdhaMukund.Suranglikar@
cognizant.com | LinkedIn: https://uk.linkedin.com/in/mugdha-suranglikar.
Acknowledgments
The authors would like to thank and acknowledge the support and guidance of the following Cognizant
leaders in helping shape this point of view: Pari Sanghavi, Global Practice Head, Supply Chain and manu-
facturing; Michael Zirkle, Associate Vice President, Supply Chain, Cognizant Business Consulting, Life
Sciences and Healthcare Practice; Bharath Balakrishanan, Senior Manager, Business Development,
Cognizant EBA Ventures, IoT; and Alan Alper, Assistant Vice President, Corporate Marketing.