1. UNCONTROLLED DOCUMENT WHEN PRINTED
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BS 7499 – Static guarding and mobile patrol services
UK Security
CONTENTS BENCHMARK
Introduction to BS 7499 Reason for the document: Progress 7
Company Structure
Insurance  Sets a benchmark as a goal
Staffing and training  Demonstrate an understanding of what is
Uniforms and equipment required
Suppliers  Give a template for the business profile
Sales
Security quotes
Operational manual UK Security trading as Avon Security
Standard duties
Site records BENCHMARK Pages A - D
Introduction to BS 7499
Static security guarding is Avon Security’s core business. As such, we take the
standards laid down by BS 7499 - Static guarding and mobile patrol services
extremely seriously. As with all BS standards, Avon Security not only
complies, but also exceeds the recommendations and requirements to reassure
clients of an industry leading service. This document details how we have
developed our systems and processes to ensure a consistently outstanding
service.
BS 7499 takes the form of a code of practice, providing recommendations for all areas
from management to day-to-day operation of static guarding services. Avon Security
do not provide mobile patrols, so this document focuses on the requirements for static
security guards.
Company structure
Avon Security organisational structure is clear and well established. We operate a
clear and effective complaints procedure. Details of our directors are provided on
most company literature and can be found on our website.*
The company's accounts and finance are maintained to appropriate standards and
ensure a solid financial position at all times.
Insurance
We fully comply with the insurance requirements of the standard which requires
public, contractual, efficacy and employer’s liability insurance for the provision of
security guards and services.
Staffing and Training
These areas are dealt with in detail in the Avon Security information pack ‘UK
Security Officer Handbook’

2. UNCONTROLLED DOCUMENT WHEN PRINTED
B
UK Security
BENCHMARK
Uniforms and equipment
Our uniforms are designed to make our staff readily identifiable and accessible to
staff and customers. Avon Security, we believe that a security officer is often the first
point of contact between a client and a customer or visitor. It is therefore vital that our
officers portray professionalism and smart appearance at all times. Our staffs also
wear SIA leniencies identification badges at all times - depending on the site and the
role, these will also serve as name badges. All staff carry their SIA badges while on
duty.
Suppliers
In the rare event that Avon Security makes use of a specialist subcontractor, we will
obtain agreement from the customer and satisfy ourselves that the subcontractor meets
our own strict standards.
Sales
We will conduct all our sales in an open and professional manner, in keeping with the
Avon Security core values. We will supply potential clients with all relevant
information in the form of our leaflet. Further information is available on request.
The intermediate step between contact and commencement of service is a site
inspection. We will document the results of this inspection in the form of a report,
which identifies any health and safety or security issues.
Security quotes
All our quotes are provided in writing. Included in our quotations is the following
information:
• Terms and conditions
• Total costing of the service and the method of payment
• Contract details, including procedure for termination and penalty clauses
• Our liabilities
• Holiday arrangements
• Confidentiality clauses
All our contracts are in writing and signed by both parties.

3. UNCONTROLLED DOCUMENT WHEN PRINTED C
UK Security
BENCHMARK
Operational manual
Each site will require an operational manual, which will be made available to all
Avon Security staff and the client. This should include information and procedures
which are established in consultation with the client. This information will include:
• The site address and method of access
• Emergency procedures
• Details of the clients' facilities which may be used by Integral staff
• Hazard identification
• Duties of personnel involved in the assignment
Standard duties
Avon Security provides an outstanding service to our clients. The requirements of
each site are different and our commitment to added value means that a security
officer's duties may vary considerably from site to site. The following services are
recognised as being a basis of all our assignments:
• The protection of our clients' property, premises and staff from all threats,
both internal and external
• Testing equipment and reporting maintenance issues
• Managing movements on the site
• Handling external calls and enquiries (if required to do so)
• Supporting management in day-to-day operations
• Managing and reporting incidents
Site records
Each of our sites is provided with an Avon Security Record Folder which contains all
the forms required for staff to document all relevant information. This folder serves to
keep all documentation together in an easily accessible location for consultation by
the client and by our own staff.
Incident reports are of particular importance. A sample record folder is available on
request.

4. UNCONTROLLED DOCUMENT WHEN PRINTED
D
UK Security
BENCHMARK
Developing Folder/File Systems and Processes
The information above gives us a good standard to achieve as a
target for ‘best practice’
– Action Plan Requires producing in-house operational Policies and P
*Already produced
Basic Folders Required
Company Structure
Insurance
Staffing and training
Uniforms and equipment
Suppliers
Sales
Security quotes
Operational manual
Standard duties
Site records
Clive B 27 March 2008