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1 |
@claropartners
Ambitious startups for real human needs
Claro Partners | Navigating Disruptive Shifts
Prepared for Startupweekend BCN, November 2016
2 |
@claropartners
Start from the people, not the technology
3 |
@claropartners
The world around us is littered with bad user experience
4 |
@claropartners
Let’s deliver on real human needs
5 |
@claropartners
How can we get there?
A B
6 |
@claropartners
How can we get there?
A B
7 |
@claropartners
How can we get there?
A B
8 |
@claropartners
Image inspired by Dan Nessler
Design the right thing Design things rightA B
Understand customers using design thinking
9 |
@claropartners
10 |
@claropartners
11 |
@claropartners
A B
Insights come from customer immersion
12 |
@claropartners
Observations Digital interviews and insightsInterview ‘intercepts’
Guerilla research in one afternoon
Intercept interviews
13 |
@claropartners
BELONG
How do people feel like they belong?
What challenges do they face?
Context
DISCOVER
ACHIEVE
What do people want to achieve?
What challenges do they face?
What do people want to discover?
What challenges do they face?
CONTROL
What do people want to control?
What challenges do they face?
Brainstorm unmet functional and emotional needs around a specific context
Human needs framework
14 |
@claropartners
Understand your users’ evolving relationship with your concept
How do we reach the user; how
do they get to know about the
product/service?
How do we attract people to
the offer? How do we make
them want to try it?
How do they use the
product/service? How do they
meet the user’s needs?
How do we create strong user
affection that results in repeat
usage, loyalty and advocacy?
USER
CONCEPT
DISCOVER TRY USE ADVOCATE
Customer journey
15 |
@claropartners
Claro Partners
www.claropartners.com
+34 931 786 332
Harry Wilson| Senior Consultant
harry.wilson@claropartners.com
@_harrywilson
Let’s continue
the conversation…

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Startupweekend 2016, Barcelona Claro Partners Presentation

Hinweis der Redaktion

  1. Start with people, not with technology. Startup ecosystem is 99% struggling to scale their idea. Make people want what you build, instead make something people want. It takes a bit more effort now, but it will save you a LOT in the long term.
  2. The world around us is littered with bad design. Once you open your eyes see a lot.
  3. Positive startup energy being put into the wrong problems.
  4. Cc Dan Nessler