This is the presentation, Claro's co-founder, Aldo de Jong, presented at the Money2020 conference in April 2016. The full report can be downloaded at alwaysinbeta.org
7. 7 | CLARO PARTNERS
The Digital Revolution
• Cost
• Distance
• Time
• Barriers to entry
• Competition
• Information
• Access
• Transparency
• Debundling
Digital decimated the barriers to entry and increased competition
26. 26 | CLARO PARTNERS
Belief in the authority and stability
of institutions as the primary driver
of trust (top-down, one-way)
Trust is created and maintained
through shared experience and
interest
(bi-directional)
Authoritative Shared
1. How can we build trust with them?
28. 28 | CLARO PARTNERS
Long-term planning on a linear life
path gives people security and
stability
Customers develop their skills and
networks so they are prepared to
navigate through their fragmented
life path
Planning Preparation
3. How can we help them plan?
29. 29 | CLARO PARTNERS
Customers delegate management to
the bank, which is best positioned
to take care of everything so you
don’t have to
Enable customers to
make and implement decisions
themselves
Delegation Enablement
4. How can we help manage their money?