The document proposes a project to investigate adopting visual analytics tools for unstructured content analysis and providing these tools as a service. It outlines a 3 stage process: 1) Needs analysis, 2) Survey available tools, 3) Pilot study selecting 1-2 tools. The pilot study would train teams and have them use the tools on 2 client projects each to evaluate effectiveness, usability and client feedback. The goals are to help answer client questions, improve analysis of unstructured content, and provide sophisticated analysis skills.