Presentation given in London last June at the Cloud World Forum. They have served as the basis of a blog entry on the CloudSource blog (www.hp.com/cloud/blog), titled "Can you secure the right skills for a cloud world".

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Buildingyourskillsfora
CloudWorld
Christian Verstraete – Chief Technologist – Cloud Strategy

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Living in the age of tectonic shifts, and welcome to the new style of IT
Your World is Changing
Mainfra
me
Client/server The Internet
Mobile, social, big
data, cloud
Every 10 – 15 years… a tectonic comes along in our industry…
Disrupting the status quo, fundamentally changing how
technology is consumed, delivered and paid for
New style of IT
• Reinvention of delivery
models, evolution to cloud
• Explosion of human
information
• Epic scale and speed

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Consumerization of IT
As users we expect relevant information NOW
• We expect to get access to the appropriate source
• We expect to be able to download the relevant app
• We expect information to be available anywhere, anytime
• And…. We expect the info to be current
Oh and by the way… we expect most of it
to be free…
As users we are immersed in a real-time,
always-on, digital, collaborative world
Why can I not have the same in my business life?

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Shortage of Cloud Literate Resources
• 42 per cent of organizations have had
to hire IT professionals specifically for
their cloud computing skills
• 43 per cent of companies are finding it
difficult to find IT professionals with
cloud computing skills
• 79 per cent reported that universities
and colleges need to incorporate cloud
IT skills into any relevant syllabuses
they offer
Survey of 1300 companies in US & UK, Manchester Business
School & Vanson Bourne – March 2013
• Over two-thirds (69 percent) of IT professionals think
that demand for IT professionals will always outpace
supply since technology is always evolving.
• Forty-five percent of IT professionals believe that their
company struggles with attracting, retaining and
developing their IT workforce.
• Forty-two percent of IT professionals indicate they worry
about their ability to have a long-term IT career. --
Fifteen percent say the fast pace of the IT industry is the
cause of their worry, while 14 percent feel the younger
workforce was to blame due to employers' preferences
based on age and skills.
• Almost half of IT professionals (45 percent) believe that
trends like outsourcing and cloud technologies create an
environment where IT jobs are not sustainable compared
to other professions.
Survey of 2400 IT professionals – TEKsystems – March 2013

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So is Your Job/The Role of IT
Admin Perspective
Careers need to be actively managed – IT jobs
are “hybridizing” – blending technical skills with
business & interpersonal skills – bring in more
application knowledge – merging of the silos
“Half-life for your IT skills is about 2 years.”
- source: globalknowledge.com
“10 tech skills heading the way of the dinosaur incl.
server admin only skills.”
- source: globalknowledge.com
“Cloud related jobs represent virtually all the IT
employment growth WW, yet job seekers lack the
required skills/certification to fill them .”
- source: IDC survey
Management Perspective
IT is facing a major skills shortage – new style
of IT requires new skill sets – more application
knowledge, more business savvy, more
holistic thinking
“Staffing concerns represent biggest obstacle to
meeting business commitments by 2016”
- source: Gartner Data Center Conf. Survey, Dec 2012
“By 2020, 18M person shortage in supply of high
skilled workers worldwide .”
- source: McKinsey 2012 report
“Most infrastructure and operations organization are
suffering skills shortages .”
- source: Gartner Report

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Virtualization
Manager
2004 - 2015
The Shift of “Power” in IT
Storage
Admin
Server
Admin Network
Admin
Security
Admin
DC
Admin/
Facilities
App
Mgr
1980s - 2004
Cloud
Manager
2015 - ??
Business-
driven
- source: Forrester
research

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Converged Infrastructure drives agility and innovation, supports service delivery
Cloud is all about convergence
Business
demands
Big-bet
Projects
Complexity
Capacity
Cost
Storage
Manage-
ment
Networking
Facilities
Server
• Converged Systems represent $13B of server, storage and networking business by
2016 – IDC
• By 2017,65% of purchases will be as Converged Solutions – Wikibon
• Converged Systems CAGR is over 53% vs. General Purpose IT CAGR of 1.2%* - IDC
A Major Shift in
Consumption of IT

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Dimensions of Service Delivery
IT Service Description for external use, integrated within the Service Catalog and containing value proposition, differentiated service levels,
price/costing options as well as “value-add” services. The IT Service Specification provides detailed service (de)composition, architecture, service
delivery and service delivery management for internal use.
IT Service
Technical
Infrastructure
& Architecture
Service
Management
Framework
Governance,
Finance & Security
Culture & Staff Best Practice
Processes
Service Portfolio
Management
Integrated, modular,
virtualized, service
oriented architecture to
support delivery of the
shared service. Contains
service delivery
controllers for
automation, self-service
interfaces, workload &
policy engines for
maximum agility and
dynamic alignment of
demand and supply of
resources. Supports also
the Integrated Mgmt.
Information
Integrated Shared
Service Delivery Mgmt
software toolset in
support of the Best
Practice Processes to
manage all aspects of
service planning, selling
and delivery, including
service usage
intelligence. Includes
ordering, operations,
metering & usage,
provisioning, help desk,
reporting & dashboard,
billing, inventory,
service level and
capacity mgmt.
The governance,
decision making and
operation model for
aligning the business
and IT with respect to
the shared service.
Includes managing
escalations, demand,
investment, portfolio,
customer relationship
and business modeling,
as well as defining
policies and standards
for the shared service.
Provides the
organizational and
people framework for
delivering the service.
Includes role definition
organizational design,
FTE model, staff
selection and training to
plan, sell and deliver the
service effectively to the
service level. Also
includes management
of change and setup of a
(consolidated)
competency center.
ITIL compliant processes
standardized and
optimized to deliver the
service in its all aspects
from planning, selling
and delivery
Defines, implements
and manages the
services that are
provided. Decides
whether those are
delivered from within
the organization or
sourced from external
providers. In the latter
case, negotiation,
integration and supplier
management.
Responsible for the
lifecycle of the services
provided.

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Adapting for the New Style of IT
Key Challenges
• IT budgets and the talent pool are shrinking
• New technologies require new skill sets
• Competition to get/retain best employees to
meet emerging IT staffing needs
• Need long term vision to build a strong team
for future
Key Steps to Take
• Strategize with HR
• Identify Gaps – Across new technical skills,
business skills, interpersonal skills etc
• Hire or reskill – Devise short and long term plan
to retrain, certify and hire
• Track progress
Address challenges now to maintain competitive advantage

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How will IT operate moving forward?
1. Where do you want to be?
2. What are your current capabilities ?
3. Based on the gaps, what is my roadmap ?

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Design, administer, integrate, manage your journey to Converged Cloud
Your skills need to change on your way to cloud

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So will your role in IT
Traditional IT
Narrow and deep
IT needs business-focused staff with broad experience to drive change
Next-generation IT
Business-savvy
End-to-end skills and experience

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Maximize the success of critical IT projects, from infrastructure refresh to cloud
Optimal IT skills to accelerate business performance
Knowledge Experience Community
• MasterJam sessions
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Putting technology into a
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Unleash the full potential of
HP solutions and deploy
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• Technology Solution Series
• Certified architect user groups
• Job boards
Exclusive access to HP and
industry experts, events,
and product training

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HP ExpertOne – optimize your IT skills
Maximize the success of critical IT projects from infrastructure to cloud and more
Learn to build,
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Prepare for your success
Join the HP ExpertOne
community today
Special Cloud World Forum offer:
Free ‘Introduction to Cloud Computing’
webinar and 25% off HP Press books.
hp.com/go/LearnCloud-mobile

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Thankyou
E-mail: christian.verstraete@hp.com
Blog: www.hp.com/blog/cloud
Twitter: @christianve

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Design, administer, integrate, manage your journey to Converged Cloud
HP ExpertOne to optimize your skills