A selection of great slides from this years Service Design Global Conference in Stockholm, 7-8 October 2014 #SDGC14

1. Service Design Network Global Conference
Best slides, Stockholm, October 2014

2. Wim Rampen, Delta Lloyd Group
Customer Experience is becoming more
important in Marketing

3. Nathan Shedroff
Additional qualitative values drive total value
and are usually ignored by business KPIs

4. Veryday
Progressive Insurance found a „service way“ to
reduce costs and increase customer satisfaction

5. Denis Weil
New form of design: Businesses created from a
Service Design perspective, e.g. AirBnB

6. Mark Levy, AirBnB
Holistic tasks of AirBnB’s Chief Employee
Experience Officer

7. Richard Newland
Why new ideas often fail

8. Mauro Rego & Marion Fröhlich, SAP
Five values need to be taken into account to
implement new ideas

9. Byron Wilson, Kaiser Permanente
& Alisan Atvur
Decisions and habits are responsible for
bringing visions into reality

10. Veryday after Daniel Kahneman
Three different stages of self: anticipating,
experiencing, reflecting

11. Nathan Shedroff
Every experience affects the state of mind with
its 5 aspects

12. Joydeep Bhattacharya, Accenture
Designing the brand experience becomes more
and more important

13. 13
making companies more relevant for people
Rlevance Consulting GmbH
Christian Vatter, Managing Director
cv@rlevance.com, +49 151 2520 5043
Berlin, Germany
www.rlevance.com
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