2005 Twin Cities Global Sourcing Users Group Presentation

1. GOVERNANCE Beyond Vendor & Project Management September 22, 2005 Chas Mullins Managing Director Atul Vashistha CEO

3. About neoIT: Our Capabilities & Client Outcomes Strategy Effective services globalization strategy that stands the test of time Execution Optimized, efficient operations through flawless execution Globalization Driving competitive advantage by harnessing the forces of services globalization neoIT advises clients on how to best plan and implement services globalization strategies Operations Improvement Risk Management De-risking services globalization is a prerequisite for any corporation. Expansion & Growth Addressing growth issues through services globalization should be a priority for every organization positioning for long-term success. Through services globalization organizations are becoming streamlined, effective operating units.

4. Some of Our Valued Clients CONFIDENTIAL LIST

5. Thought Leaders neoIT leverages experience, expertise and proprietary methodologies to create superior outcomes Industry Recognition Opinion Publications Original Content SUPERSTAR

9. Governance – At All Levels

10. Governance – Level By Level Executive Steering Committee Global Solutions Firm wide “ Air Traffic Control” “ Deal Team” “ Air Traffic Control” Operational Governance LOB/HR Finance IT CRM IT IT IT IT Contact Center of Excellence (CCOE) Software Voice Related Applications LOB Specific Hardware Infrastructure Processes Demand Analysis Business Requirements Program Management Office Functional Governance Captive Site “ Satellite PMO” Other LOB “ATC” Structures Organizational Governance Enterprise Technology Services Third Party Vendors

11. Organizational Governance – Strategic Alignment Company Culture Affinity for outsourcing & globalization including past experiences Quality Need for consistent quality and service levels Risk Manage stability, security, privacy, volatility, etc. Control Ownership preference as influenced by risk & culture factors Cost Savings Need for reducing cost or fundamentally altering business model Corporate Strategy Business plan, goals and results expected-acquisition, cost structure, growth, flexibility, risk aversion, profitability, cash etc. Social Responsibility Issues related to job loss, globalization, employee upheaval, etc. Industry Activity Offshore actions of competitors and industry players Globalization Strategy Framework Source: neoIT

12. 1 2 3 4 5 6 Leadership Commitment Obtaining executive-level buy-in and commitment Organization Design & Structure Develop new operating model to include jobs and work structures & performance management systems Transition Planning Develop transition activities including application and business process sequencing, knowledge transfer and resource planning; managing current commitments Communications Provide communication to all stakeholders throughout the transition Education & Development Building the needed competencies to perform in a global delivery model Process Redesign Define processes to include new development cycle, knowledge management processes and problem-change management processes Understand Transformation Levers Organizational Governance – Managing Transformation Source: neoIT Leadership Commitment Organization Design & Structure Transition Planning Communications Education & Development 6 1 2 3 4 5 Process Redesign

13. Functional Governance

16. Contact Information Chas Mullins Managing Director, neoIT [email_address] Atul Vashistha CEO, neoIT Co-Author, The Offshore Nation [email_address] 925.548.5710 (m) neoIT Global Headquarters 2603 Camino Ramon, 2nd Floor San Ramon, CA 94583 USA neoIT Asia Headquarters 210, Bellary Road Upper Palace Orchards Bangalore - 560 080 India neoIT Philippines 8/F Pacific Star Building Senator Gil Puyat Ave. cor Makati Ave. Makati City, Metro Manila, 1200, Philippines