The Project Management Professional (PMP)® is the most important industry-recognized certification for project managers. You can find PMPs leading projects in nearly every country and, unlike other certifications that focus on a particular geography or domain, the PMP® is truly global. As a PMP, you can work in virtually any industry, with any methodology and in any location.http://www.examcollectionvce.com/vce-PMP.html

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Project
Management
Professional

2. About EXCEED
• Founded in 1998
• Small Disadvantaged Business
• ISO 9001:2008 Certified
• ISO 20000-1:2011 Certification in Process
• MDOT MBE Certified
• VA SWAM Certified
• Headquartered in Lanham, MD
• 125 Employees
• Exemplary Performance Record
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3. Service Offerings
• Document Management – Records Processing, Scanning/Imaging, File Operations, Data
Entry
• Enterprise Service Desk – Helpdesk, Contact Center, IT Operations and Maintenance
• Integrated Security Consulting – IT/Physical Security, Policies/Procedures, Threat/Risk
Assessment
• Integrated Systems Design and Planning – Technical Data Development, Configurations,
CONOPS
• Systems Integration and Implementation – Physical, Electronic, and IT Security Integration
• Acquisition Support – Procurement Support, Contract Close-out, Grants Management
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4. PMO Definition
• A PMO is an organizational body or entity assigned various responsibilities
related to the centralized and coordinated management of those projects
under its domain - PMBOK
• Other responsibilities include:
– Manage shared resources across all projects
– Identify and develop a project management methodology, best practices, and standards
– Coach, mentor, train, and provide oversight
– Monitor compliance with project management standards, policies, procedures, and templates via
project audits
– Develop and manage project policies, procedures, templates, and other shared documentation
– Coordinate communication
• A strategic driver for organizational excellence
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5. Why have a PMO???
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6. PMO Benefits
• Projects Align with Organizational Goals:
– The PMO ensures that all projects worked in an organization have benefits that truly align to the
most important needs and objectives of the business
– If the nature of the business environment changes significantly, the PMO will decide what impact
if any this will have on the active projects
• Project Success Rates Increase:
– The PMO ensures that all needed resources are available and allocated before the start of the
project
– The PMO monitors the project plan and budget throughout the lifecycle to ensure that the project
remains on track, and that resources are available as needed
– These activities increase the number of projects completed on time, on budget and in scope
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7. PMO Benefits
• Project Management Competence Increases:
– Skill and competence of project management activities improve over time
– Formal or informal mentoring programs for all project managers improves
project management skills
• Standards and Templates are Developed and
Improved:
– The PMO provides useful, practical and helpful project templates
– These templates are revised as often as necessary to ensure that the right
type of documentation is being created
– Clear guidance is provided to ensure that the minimum number of
documents are created for any particular project 7

8. EXCEED’s PMO
• EXCEED’s PMO is managed by certified Project Management Professionals
(PMPs) and ITIL certified Project Managers
• EXCEED’s PMO framework abides by International Organization for
Standardization (ISO) 9001:2008 and ISO 20000-1:2011 standards
• EXCEED’s PMO utilizes best practices established by the Project
Management Institute (PMI) and the Information Technology Infrastructure
Library (ITIL)
• Through standardization, our PMO allows EXCEED to manage projects more
consistently, with better visibility, while lowering overall project costs
• EXCEED’s PMO is a centralized team striving to bring standardization to
projects within the company
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9. EXCEED’s PMO
• The PMO provides:
– Industry standards
– Processes
– Templates
– Metrics
– Knowledge Base
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10. Industry Standards
• EXCEED’s PMO bases its framework around ISO 9001:2008 and
ISO 20000-1:2011 AND project management principles, practices
and processes based on industry standard methodologies such as
the Project Management Body of Knowledge (PMBOK) and the
Information Technology Infrastructure Library (ITIL)
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11. PMO Framework
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12. Industry Standards
• ISO 9001:2008
– Certification for Quality Management Systems (QMS)
– Designed to assist organizations ensure they meet the needs of the customer and other
stakeholders
– Over 1M organizations worldwide are certified
– One of the most widely used management tools in the world
– EXCEED is currently certified
– Our QMS supports:
• Operations
• Business Development
• Human Resources
• Contracts and Administration
• Purchasing
• Finance
• Information Technology
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13. Industry Standards
• As an ISO 9001:2008 certified organization, we maintain a Quality
Management System (QMS). This system ensures our:
– Operating policies and procedures are standardized
– Quality processes are repeatable and quality driven
– Process improvements are continuous actions that are monitored to completion
– Performance meets and exceeds the clients objectives
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14. Client Satisfaction
• Reliability
• Cost
• Accuracy
• Delivery/timeliness
• Quality
• Business Relations
• Personnel
• Customer Support
• Responsiveness
• Sub-contractors (if applicable)
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15. Client Satisfaction
• December 2011 Client Satisfaction Survey:
– Surveyed 10 clients
– Overall rating of:
4.92
Key: 5.0 - 4.1 = Excellent Key: 4.0 - 3.1 = Above Average Key: 3.0 - 2.1 = Average
2011 – 4.96
2010 – 4.90
2009 – 4.91
2008 – 4.93
2007 – 4.90
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16. Industry Standards
• ISO 20000-1:2011
– First international standard for IT service management
– Established in 2005 and revised in 2011
– Growing quickly because of the close alignment with ITIL principles
– Organizations that achieve certification can apply techniques to government contracts
– The “Standard” is comprised of ten sections:
• Scope
• Terms & Definitions
• Planning and Implementing Service Management
• Requirements for a Management System
• Planning & Implementing New or Changed Services
• Service Delivery Processes
• Relationship Processes
• Control Processes
• Resolution Processes
• Release Process
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17. ISO 20000-1:2011
Service Management Framework
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BS ISO/IEC 20000-1:2011

18. Service Management Framework
• ISO 20000 requires the application of the methodology known as “Plan-Do-
Check-Act” (W. Edwards Deming) to all parts of the Service Management
System:
– PLAN: Establish, document, and agree to the SMS to include policies, objectives, plans and
processes to fulfill the service requirement
– DO: Implement and operate the SMS for the design, transition, delivery and improvement of
services
– CHECK: Monitor, measure, and review the SMS and the services against the policies, objectives,
plans, and service requirements and reporting the results
– ACT: Take actions to continually improve performance of the SMS and the services
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19. ISO 20000-1:2011
Service Delivery Processes
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20. ISO 20000-1:2011
Relationship Management Processes
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21. ISO 20000-1:2011
Resolution Processes
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22. ISO 20000-1:2011
Control Processes
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23. PMO Build-out
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24. Industry Standards
• Project Management Institute (PMI)
– World’s leading not-for-profit membership association for the project management
profession, with more than half a million members and credential holders
– Worldwide advocacy for project management supported by globally-recognized
standards and credentials, extensive research programs, and professional development
opportunities
– Project Management Professional (PMP) credential (internationally recognized
certification)
– PMP certification is the most widely recognized standard in the profession
– Approximately 370,000 certified PMPs located in 185 countries
– Government, commercial and other organizations employ PMP certified project
managers in an attempt to improve the success rate of projects in all areas of knowledge,
by applying a standardized and evolving set of project management principles
– Project Management Body of Knowledge (PMBOK) – 42 processes 24

25. PMBOK Processes
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26. Industry Standards
• ITIL v3
– Pronounced “idle”
– Established in the mid-1990’s by the UK government who wanted to identify efficiencies
from IT services and learn how the most successful organizations approached service
management
– Serves as the definitive guide to best practices in IT
– Not limited to IT!
– Best practices lead to good practices and good practices lead to best practices
– Standards for “service management”
– Microsoft adopted ITIL in 2000
– Has gone from 30 titles to 5 (23 processes)
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27. ITIL Processes
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28. Processes
• Our PMO ensures all projects go through a review for applicable implementation of the PMBOK’s 42
processes for project management and when applicable, ITIL’s 23 processes for IT service
management, all the while maintaining compliance w/ ISO 9001:2008 and ISO 20000-1:2011standards
• Our PMO ensures that these standardized processes are in place for total project management from
managing risks, to planning schedules, to managing communications, to delivering services, etc.
• The outcomes of these processes produces “artifacts and evidence” which are needed to maintain ISO
certifications and future CMMI certification
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29. Templates
• Our PMO will provide standardized templates for all contracts:
• Project Charter
• Feasibility Study
• Business Case
• Project Management Plan
• Change Management
• Communications Management
• Cost Management
HR Management
• Procurement Management
• Quality Management
• Risk Management
• Risk Register
• Schedule Management
• Work Breakdown Structure
• Scope Management
• Transition Out Planning
• Lessons Learned
• Project Acceptance
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30. Metrics
• Over time, our PMO will establish objective metrics which will provide an
independent view as to how a contract is progressing, provided in addition to
the Project Manager’s status report
– This will work in coordination with our current ISO metrics
• Client Satisfaction Surveys
– Profitability margins
– Yellow, red, green ratings
– A “value-add” to the client
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31. Knowledge Base
• The PMO will build, maintain, and share a knowledge base of
lessons learned and best practices from previous contracts:
– Organizational process assets
– Lessons learned database
– Everyone should contribute
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32. Challenges
• Executive level management must be on board and support 100%
• Employee support is also critical
• Implementing a process culture
• Documentation, documentation, and more documentation
– Understanding the purpose behind the extra work!
• Training
• Enforcement in a positive way
• Audits
– Internal
– External
• Staying current
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33. Successful PMO Implementation
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34. Questions and Discussion
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