As excessive capacity sits underutilized on high-end storage, and as consumption moves toward expense-based operations, organizations continually seek cost-optimized resource-as-a-service offerings.   Discover how new Capgemini and EMC Storage Resource Management Services best match storage and networking resources to specific business and technical requirements. Storage Resource Optimization ascends to the next level in determining application best-fit solutions at the best price. First presented at EMC World 2015.

1. 1© Copyright 2015 EMC Corporation. All rights reserved.
STORAGE RESOURCE OPTIMIZATION
(SRO) DELIVERS “BEST FIT” RESOURCES
FOR YOUR APPLICATIONS
CAPGEMINI: MATCH STORAGE AND NETWORKING RESOURCES TO SPECIFIC
BUSINESS AND TECHNICAL REQUIREMENTS
1© Copyright 2015 EMC Corporation. All rights reserved.

2. 2© Copyright 2015 EMC Corporation. All rights reserved.
The intelligent policies implemented via the Software Defined Data Centre (SDDC) have
aggregated compute, storage, networking, security and availability services to help deliver
and automatically manage storage and networking resources.
The result? Reduced costs and quicker time to market allow your people and resources to
spend more time on creating and delivering new innovative and revenue generating
services.
CAPGEMINI’S JOURNEY TO THE SOFTWARE DEFINED DATA CENTRE
STORAGE STRATEGY – CAPGEMINI OVERVIEW

3. 3© Copyright 2015 EMC Corporation. All rights reserved.
CURRENT PAIN POINTS
• Low utilization rates drive up storage costs
• Too much capacity on high end storage reduces ROI
• Too many tools required to manage heterogeneous storage
• Complexity and overlap across environments lead to extended
resolution time for migrations, outages, day to day management
• Inadequate reporting results in reactive management to capacity and
performance related issues
• Lack of management and usage reporting affects chargeback and
recovery of unallocated charges

4. 4© Copyright 2015 EMC Corporation. All rights reserved.
CASE STUDY: HOW DOES SRO HELP CAPGEMINI ADDRESS THE PAIN POINTS
SRO manages application complexity by
modelling application SLAs to storage
types to ensure performance, lower TCO
and change procurement trends.
SRO provides highly effective and
automated capacity and utilization
management to ensure growth and
performance is managed according to
best practice.
With SRO procurement works more efficiently. We
are able to best match storage and networking
resources to specific business and technical
requirements resulting in reduced costs whilst
protecting performance and service levels.
This will save Capgemini $3.7m in
2015 and $20m over the next 3 – 5
years.
With SRO we were able to show how a PB of
storage supporting an SAP application for a new
customer could be re-modelled to deliver the
required level of performance on a different class
of storage resulting in Capex savings of
30% - $2.1m
With SRO we continue to lower TCO, change procurement trends
and improve service levels.

5. 5© Copyright 2015 EMC Corporation. All rights reserved.
CASE STUDY: HOW DOES SRO HELP CAPGEMINI ADDRESS THE PAIN POINTS
SRO manages and reports storage usage
ensuring effective chargeback
SRO improves operational efficiency and
reporting through automated health,
compliance and governance practices
With SRO Capgemini were able to recover over
$1.1m of unallocated storage charges as a
direct result of improved usage and charge back
reporting. This related to >10% of the total
storage charge.
With SRO we achieved higher levels of automation
and customization leading to significant
improvements in productivity and TCO. By the end
of 2015 our support ratios for standardized storage
technology will be close to 1500TB per FTE.
In 12 months Capgemini has deployed SRO to more than 60 customers
supported by 16 data centres in 6 counties successfully simplifying one of the
most complex global deployments across the planet

6. 6© Copyright 2015 EMC Corporation. All rights reserved.
THE CAPGEMINI JOURNEY
THE NEED FOR SRO – THE GOAL
• A globally defined SRO program with world wide coverage.
• Extensive capability and flexibility at the regional level with a single
federated view of all deployed storage at the global level.

7. 7© Copyright 2015 EMC Corporation. All rights reserved.
DISCOVER,
ANALYZE,
CUSTOMIZE,
OPTIMIZE,
VISUALIZE
Compliance
• SLA reporting
• Configuration management
• Data protection compliance
Capacity
• Usage & trends
• Chargeback
• Reporting
Performance
• Application to infrastructure
mapping
• Performance trending & reporting
• Performance troubleshooting
PhysicalVirtual&
Software-
defined
Performance
Analysis
Capacity
Reporting
Monitoring & Alerting Configuration
Compliance
Built-In
Integration
End-to-End Topology,
Hosts, Hypervisors, VMs,
Switches, Arrays
Hosts, VMware, Hyper-V, VMAX,
DMX, VNX, CLARiiON, Celerra,
Isilon, Data Domain, Centera,
IBM, NetApp, HP, Hitachi
Health alerts, breached
thresholds, configuration
violations for hosts, switch
and storage
Alerts non-compliance
to user defined policies
& EMC Support Matrix
ViPR,
Service Assurance
Suite
• Best match storage and
networking resources to specific
business and technical
requirements
THE CAPGEMINI JOURNEY ! THE END PRODUCT
A single unified storage
management capability driven by
SRM. Optimal efficiency and
support

8. 8© Copyright 2015 EMC Corporation. All rights reserved.
SRO – CAPGEMINI WORLD WIDE ROLLOUT
• SRO monitors all
components that
draw on storage
capacity, including
virtual machines and
more
• SRO derives the
metrics and key
performance
indicators needed to
ensure proper
storage resources
provide optimum
storage delivery.
Local SRO
instances in
production
" Canada
" Netherlands
" France
" UK
" US
" Germany
# Automated management of storage capacity
# Constant monitoring of storage resources
# Intuitive dashboards for viewing key events, KPIs, and
storage asset metrics in real time
# Dynamic discovery of SAN and corresponding LUNs
# Reduced administrative overhead
LocalDashboardineachCountry
GlobalDashboardintheUK

9. 9© Copyright 2015 EMC Corporation. All rights reserved.
Global Dashboard Global Availability and Capacity Trend Analysis
• We perform enterprise
wide capacity trend
analysis to determine
storage growth rates by
region and when new
capacity is needed.
• Context sensitive tables
allow drill-down into the
details about LUN
Consumers and Disk
Contributors at the local
level.
• At the local level, you can
predict when virtual
machines or physical hosts
will run out of capacity plus
you will avoid the frantic
request to expand or
create new data stores.
CAPGEMINI - GLOBAL DASHBOARD

10. 10© Copyright 2015 EMC Corporation. All rights reserved.
Regional Dashboard End-to-End Topology
SCENARIO: The DBA walks up and says,
“My database is performing poorly.“ Do
you: A) Tell him to stop complaining, B)
Open all of the various points of
management for your infrastructure, C)
Summon SRO, D) Blame the network
guys?
ANSWER: Summon SRO: it enables
rapid root cause analysis of performance
issues at all levels. Take a look at the
database VM to see if disk IO is
experiencing a bottleneck. Looks good?
Export any report to a PDF, image, or
email it directly to the DBA, manager, and
other curious people. You can even create
a custom view that contains tables,
charts, and graphs from other reports by
simply pinning them to build a dashboard.
Drill into the details of the virtual disk
performance to get a better picture. That’s
odd, the latency is high but IOPS are low,
then suddenly latency drops off and IOPS
spike to over 30k. Why? VNX FAST
Cache kicked in and began servicing the
workload from flash in real-time.
PERFORMANCE AND PERFORMANCE TRENDING

11. 11© Copyright 2015 EMC Corporation. All rights reserved.
• As excessive capacity sits underutilized on high-end storage, and as consumption moves toward expense-based
operations, organizations continually seek cost-optimized resource-as-a-service offerings. With SRO we find
the best match for storage and networking resources to specific business and technical requirements. SRO
ascends to the next level in determining application best-fit solutions at the best price.
• What is Storage Resource Optimization ‘as a service’?
A repeatable, rapid deployment ‘proof of value’ process, providing insight into customer application storage
infrastructure and, ultimately, highlighting opportunities for CapEx and OpEx efficiencies. SRO leverages the
capabilities of SRM and experience from the world wide Capgemini SRM program to demonstrate best match
storage solutions for the customer environment and applications.
• Why SRO?
Customers frequently lack end to end insight across their application to storage environments, are often
reactive to application and business demands and are unable to best match resources to such needs.
• Customers want to reduce TCO / Improve ROI to meet the demands of their business
• Customers need a way to procure more efficiently and make the best choices at the right times.
• Customers see value in pro-active management; reactive management is costly and inefficient
BRINGING STORAGE RESOURCE OPTIMIZATION ‘AAS’ TO OUR CUSTOMERS
BEST FIT RESOURCES FOR YOUR APPLICATIONS

12. 12© Copyright 2015 EMC Corporation. All rights reserved.
How do we deliver SRO to the customer?
– SRO is delivered as a service.
– No need for the customer to invest time and money in deploying the software and
effort to establish ways of improving storage efficiency and savings.
– Capgemini will plan for, deploy the software, undertake the discovery and analysis
and produce the high value assessment.
– Capgemini will even deploy the physical and virtual infrastructure if preferred by the
customer.
– Capgemini will agree on the scope of the assessment with the customer – typical
scope might be a number of applications connected to a number of hosts on a
defined storage set in a single data center.
– This scenario is generally sufficient to define a number of business outcomes and
areas for improvement that can be considered or extended into a wider and more
encompassing assessment.
FROM SRM TO SRO - STORAGE RESOURCE OPTIMIZATION
BEST FIT RESOURCES FOR YOUR APPLICATIONS

13. 13© Copyright 2015 EMC Corporation. All rights reserved.
• Storage Resource Optimization – scope of work
Most businesses experience inefficiencies within their storage estates, have deployed high cost solutions to
meet performance and services demands, and are unable to accurately reflect usage.
Capgemini together with their customers use SRO to discover and address these pain points. In most cases a
6 week ‘proof of value’ exercise using SRO in a defined environment (data centre, set of applications) will
show where cost savings and better decisions around solutions and investments can be made.
• Storage Resource Optimization – Deployment and Results
STORAGE RESOURCE OPTIMIZATION (SRO)
HOW DOES CAPGEMINI DEFINE THE SCOPE OF SRO AND DEPLOY

14. 14© Copyright 2015 EMC Corporation. All rights reserved.
Storage Resource Optimization – Results
STORAGE RESOURCE OPTIMIZATION (SRO)
HOW DOES CAPGEMINI DEFINE THE SCOPE OF SRO AND DEPLOY
Following the data collection and analysis phase, a high value assessment is produced to
show business and technical outcomes with proposed savings and improvements.
Business Outcomes
– Address customer pain points
customer specific drivers
- Recover over-provisioned storage
buy less, improve utilization and optimization of existing assets
- Tier down over-specified storage
buy differently and more efficiently
- Transform storage
create efficiencies and cost reductions
- Improve chargeback and recover unallocated charges
address revenue leakage
- improve Service Levels
mean time to identification (MTTI). health checks and compliance

15. 15© Copyright 2015 EMC Corporation. All rights reserved.
STORAGE RESOURCE OPTIMIZATION INFRASTRUCTURE
Comprises
• 4- 6 virtual machines with
• 4 vCPU
• 32 GB memory
• 200 GB to 2TB disk space
Collects
• SMI-S based storage and FC switch metrics
• WMI/WEBM Windows metrics
• UNIX metrics via SSH
• Virtual Server metrics via vCentre statistics
Requires
• Virtual server platform
• Administrator/Root access for data collection
• VPN to Capgemini site for analysis and reporting
(optional at customer site)
Reports
• End-to-end Infrastructure Topology
• Capacity utilization and predictive trends
• Performance against “best practice” thresholds
• Physical Configuration against “best practice”

16. 16© Copyright 2015 EMC Corporation. All rights reserved.
STORAGE RESOURCE OPTIMIZATION (SRO)
WHERE DOES SRO FIT?

17. 17© Copyright 2015 EMC Corporation. All rights reserved.
STORAGE RESOURCE OPTIMIZATION (SRO)
FOR MORE INFORMATION ON STORAGE RESOURCE OPTIMIZATION AND HOW
CAPGEMINI CAN HELP YOU MATCH STORAGE AND NETWORK RESOURCES TO
SPECIFIC BUSINESS AN D TECHNICAL REQUIREMENTS PLEASE CONTACT:
Neil
Draper
Global Lead - Storage and
Data Protection Services
neil.draper@capgemini.com
Capgemini Office St. Vauxhall
95 Wandsworth Road
London
SW8 2HG

18. 18© Copyright 2015 EMC Corporation. All rights reserved.
Together - delivering end-to-end solutions for information lifecycle and
helping customers transform business
• Leading systems integrator and provider of
consultancy, outsourced services and enterprise
infrastructure
• Joint executive level commitment and alignment
• Dedicated teams to support pre-sales, sales,
delivery, engineering, and product development
• Global training program for solutions development
to on-shore and off shore delivery. Fully
integrated inside Capgemini University for
Capgemini career skills and development
• Providing end-to-end solutions for clients, bringing
together joint sector, application, and
infrastructure experts
• Global delivery model with hubs in many countries
providing greater delivery-driving economies of
scale, delivering best practices and customer
experience
Capgemini and The EMC Federation
EMC II, PIVOTAL, VMware, VCE
Jeremy Burton, President, Products and Marketing at
EMC speaks at Capgemini SPARK on digital
transformation
Capgemini receiving EMC Global Federation Award 2014
(given at EMC World 2014)

19. 19© Copyright 2015 EMC Corporation. All rights reserved.
THANK YOU
+

20. The information contained in this presentation is proprietary.
© 2015 Capgemini. All rights reserved.
www.capgemini.com
About Capgemini
With
almost
145,000
people
in
over
40
countries,
Capgemini
is
one
of
the
world's
foremost
providers
of
consul=ng,
technology
and
outsourcing
services.
The
Group
reported
2014
global
revenues
of
EUR
10.573
billion.
Together
with
its
clients,
Capgemini
creates
and
delivers
business
and
technology
solu=ons
that
fit
their
needs
and
drive
the
results
they
want.
A
deeply
mul=cultural
organiza=on,
Capgemini
has
developed
its
own
way
of
working,
the
Collabora=ve
Business
ExperienceTM,
and
draws
on
Rightshore®,
its
worldwide
delivery
model.
Rightshore® is a trademark belonging to Capgemini