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The 2010 15 th  annual 3PL study focuses attention on topics of current importance  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2010  Special Topics
Survey respondents represented  a range of geographies and industries Industry % 1.  High-Tech / Electronics 2.  Consumer Products 3.  Food and Beverage 4.  Automotive and Transport Equipment 5.  Life Sciences and Pharma/Healthcare 6.  Industrial Manufacturing 7.  Retail 8.  Chemical Additional Industries (14) Other 12 10 9 9 8 8 6 6 18 14
Changing use of 3PL Services by Shippers in 2010 ,[object Object],[object Object],[object Object]
3PLs provide a wide range of outsourced logistics services Outsourced Logistics Service 2010 3PL Provider Percentages All Regions Domestic Transportation 86% Warehousing 85 Transportation Planning and Management 76 Customer Service 71 Cross-Docking 70 International Transportation 67 Product Labeling, Packaging, Assembly, Kitting 67
3PLs provide a wide range of outsourced logistics services Outsourced Logistics Service 2010 3PL Provider Percentages All Regions Supply Chain Consultancy  Services Provided by 3PLs 65% Order Entry, Processing and Fulfillment 65 Reverse Logistics (defective, repair, return) 62 Information Technology (IT) Services 58 Forwarding 56 Customs Brokerage 54 LLP/4PL Services 45
Having the means to quickly and accurately compute total landed cost enables shippers to realize important benefits ,[object Object],[object Object],[object Object],[object Object]
Today’s use of sophisticated computer models to forecast the  performance of supply chains is a requisite for continued improvement  in a competitive market place
Shipment visibility and inventory control ranked high, for both users and 3PLs, as important services to provide  % respondents by what they deem as  important services and capabilities that 3PLs provide NOTE: Shown above are excerpts of the top 6 services that users want and 3PLs provide.  The full list of services will be found in the final 3PL report. Users
Shipment visibility and inventory control ranked high, for both users and 3PLs, as important services to provide  % respondents by services that  they actively provide to customers 3PLs NOTE: Shown above are excerpts of the top 6 services that users want and 3PLs provide.  The full list of services will be found in the final 3PL report.
Shippers consider 3PL usefulness depending on the issue Improving shipment density/load utilization Reducing logistics costs Having a supply chain disruption/mitigation strategy in place Building sustainability into the supply chain Ensuring Perfect Order Fulfillment Shortening new product time-to-market and supply chain integration Accommodating sales promotions Rapidly sensing and responding to changes in consumer demand Gathering and utilizing in-store data on products Growing market share in emerging economies 74% 69% 68% 65% 62% 46% 42% 35% 32% 29% % user respondents by type of issue 3PL is seen as helping to manage
Do 3PLs provide shippers with new and innovative  ways to improve logistics effectiveness? Both 3PLs and shippers may bear some  responsibility for an “innovation gap” Shippers 68% believe 3PLs provide value added innovation Some shippers remain satisfied with core service delivery But clearly, many shipper  expect more innovation 3PLs 95% believe 3PLs provide  value added innovation Should have capability to  deliver based on industry and  cross-industry experience 58% indicate that shippers  are hesitant to share  requisite data
Thank You! ,[object Object],[object Object],[object Object]

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2010 Third-Party Logistics: Results and Findings of the 15th Annual Study

  • 2.
  • 3. Survey respondents represented a range of geographies and industries Industry % 1. High-Tech / Electronics 2. Consumer Products 3. Food and Beverage 4. Automotive and Transport Equipment 5. Life Sciences and Pharma/Healthcare 6. Industrial Manufacturing 7. Retail 8. Chemical Additional Industries (14) Other 12 10 9 9 8 8 6 6 18 14
  • 4.
  • 5. 3PLs provide a wide range of outsourced logistics services Outsourced Logistics Service 2010 3PL Provider Percentages All Regions Domestic Transportation 86% Warehousing 85 Transportation Planning and Management 76 Customer Service 71 Cross-Docking 70 International Transportation 67 Product Labeling, Packaging, Assembly, Kitting 67
  • 6. 3PLs provide a wide range of outsourced logistics services Outsourced Logistics Service 2010 3PL Provider Percentages All Regions Supply Chain Consultancy Services Provided by 3PLs 65% Order Entry, Processing and Fulfillment 65 Reverse Logistics (defective, repair, return) 62 Information Technology (IT) Services 58 Forwarding 56 Customs Brokerage 54 LLP/4PL Services 45
  • 7.
  • 8.
  • 9. Today’s use of sophisticated computer models to forecast the performance of supply chains is a requisite for continued improvement in a competitive market place
  • 10.
  • 11. Shipment visibility and inventory control ranked high, for both users and 3PLs, as important services to provide % respondents by what they deem as important services and capabilities that 3PLs provide NOTE: Shown above are excerpts of the top 6 services that users want and 3PLs provide. The full list of services will be found in the final 3PL report. Users
  • 12. Shipment visibility and inventory control ranked high, for both users and 3PLs, as important services to provide % respondents by services that they actively provide to customers 3PLs NOTE: Shown above are excerpts of the top 6 services that users want and 3PLs provide. The full list of services will be found in the final 3PL report.
  • 13.
  • 14. Shippers consider 3PL usefulness depending on the issue Improving shipment density/load utilization Reducing logistics costs Having a supply chain disruption/mitigation strategy in place Building sustainability into the supply chain Ensuring Perfect Order Fulfillment Shortening new product time-to-market and supply chain integration Accommodating sales promotions Rapidly sensing and responding to changes in consumer demand Gathering and utilizing in-store data on products Growing market share in emerging economies 74% 69% 68% 65% 62% 46% 42% 35% 32% 29% % user respondents by type of issue 3PL is seen as helping to manage
  • 15. Do 3PLs provide shippers with new and innovative ways to improve logistics effectiveness? Both 3PLs and shippers may bear some responsibility for an “innovation gap” Shippers 68% believe 3PLs provide value added innovation Some shippers remain satisfied with core service delivery But clearly, many shipper expect more innovation 3PLs 95% believe 3PLs provide value added innovation Should have capability to deliver based on industry and cross-industry experience 58% indicate that shippers are hesitant to share requisite data
  • 16.

Hinweis der Redaktion

  1. Need to highlight both User and Provider survey Mention focus on State-of-the-Market, and also on special topics that change on a yearly basis. Study concludes with Strategic Assessment of 3PL-customer relationships
  2. Highlight geographic spread of respondents (shippers and 3PL providers), and principal industries from which 3PL shippers are involved.
  3. Total landed cost is the sum of all costs associated with making and delivering products to the point where they produce revenue -- usually your customer's door. Total delivery cost, landed cost, cradle to grave. Includes both obvious and hidden costs.
  4. First, need to mention this is only the second year that we have surveyed 3PL providers. Principal reason for doing this is to get perspectives from 3PL providers on the very same topics and issues that include in the shipper version of the survey. This is the array of services offered by 3PLs that were included in the survey. To some extent these percentages parallel those from the shipper results, but there are notable exceptions in that many 3PL providers typically offer some services that are only used by small percentages of shippers (e.g., customer service; supply chain consultancy services; IT services; etc.). Some of this may be because there are differences between what shippers and 3PL think of each type of service. Maybe a good example is “customer service” which may differ in perspective between shippers and 3PLs.
  5. First, need to mention this is only the second year that we have surveyed 3PL providers. Principal reason for doing this is to get perspectives from 3PL providers on the very same topics and issues that include in the shipper version of the survey. This is the array of services offered by 3PLs that were included in the survey. To some extent these percentages parallel those from the shipper results, but there are notable exceptions in that many 3PL providers typically offer some services that are only used by small percentages of shippers (e.g., customer service; supply chain consultancy services; IT services; etc.). Some of this may be because there are differences between what shippers and 3PL think of each type of service. Maybe a good example is “customer service” which may differ in perspective between shippers and 3PLs.
  6. Total landed cost is the sum of all costs associated with making and delivering products to the point where they produce revenue -- usually your customer's door. Total delivery cost, landed cost, cradle to grave. Includes both obvious and hidden costs.
  7. Copyright © 2009 Capgemini. All rights reserved.
  8. Copyright © 2009 Capgemini. All rights reserved.
  9. Top three are improving shipment density/load utilization, reducing logistics costs (#2 in this list) and having a supply chain disruption/mitigation strategy in place, followed by sustainability Copyright © 2009 Capgemini. All rights reserved.