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International Standardization Organization
I S o
ISO 9002: The International Standard of
Performance
The standard represents a certificate of international recognition
that provides a written assurance that a particular company does
follow the set guidelines and direction that has been set out by the
International Standardization Organization, and is in line with the
standard accordingly.
The ISO 9002 is a standard targeting industry and was formulated
by the International Organization for Standardization. The main
title for it is “A model for quality assurance in the production,
installation and service. “Though the standard has changed with
review over time, its replacement standard still holds the same
exact content with a few additional improvements of a section or
two that focus on new products.
Some three standards which are ISO 9001, ISO 9003 and the ISO
9002 merged to form the ISO 9001 during a review of the
standards in the year 2000. It became ISO 9001:2000 and
eventually turned into ISO 9001:2008.
ISO 9001 Quality Management System
Competition is forcing many firms to look for ways and means to
continually improve themselves. In an age of information
explosion, the customers are aware of product range and options
available in the market and are looking for value in terms of Price
and Quality. Quality is the ultimate competitive weapon in the
marketplace, when the low cost provider enhances their quality,
while minimizing cost, the market will follow.
If an Organization wants to reduce costs, increase market share,
enhance customer satisfaction or improve the quality of its
products or services. A Quality Management System will provide
the framework for achieving company goals and objectives.
A company having ISO 9001 Quality Management System is
recognized both by competitors and customers as one which
gives importance to quality in the management of its business.
Any organization with processes can implement ISO 9001 QMS
and prove that it can provide quality products or services.
What is ISO?
ISO Is: In-Experienced Users
ISO is everything and everywhere.
ISO is the bag on your back; ISO is the Iphone or Ipad that you
carry; ISO is the laptop you use; ISO is the
vehicle you drive; ISO is the CSR you speak to.
Everything that you use or wear or carry is made in a factory or
workshop in a step by step, specific andstandardized way. All the
workers perform actions on an item in a certain predetermined
way and sequence. This is called Standardization which delivers
products or services of consistent quality to you. The International
Organization for Standardization (ISO) has developed a
management standard knownas ISO 9001 made up of proven
business principles, which if followed by any organization, whether
selling Products or Services results in delivery of a consistent
experience for the customer.
ISO 19011 Open Review and Analysis
The ISO is the International Organization for Standardization, a
global federation of national standard bodies. The International
standard is not responsible for setting up requirements, but it offers
guidance regarding how to properly navigate through the audit
program, whether it’s about how it's conducted and planned to how
its evaluated and made competent.
ISO 19011 is one of the standards of the ISO that set out elaborate
guidelines for auditing in management systems. The basic pillars
on which the standard was formed are in order too:
 Establish clear principles on an audit of management systems.
 A clear guide on how to manage the programs involved during
auditing
 Direction on external and internal audits
 An opinion on the credibility as well as performance of the
involved auditors

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ISO 9002: The International standard of performance

  • 1. Business Operations SupportBusiness Operations Support ServicesServices International Standardization Organization I S o
  • 2. ISO 9002: The International Standard of Performance The standard represents a certificate of international recognition that provides a written assurance that a particular company does follow the set guidelines and direction that has been set out by the International Standardization Organization, and is in line with the standard accordingly. The ISO 9002 is a standard targeting industry and was formulated by the International Organization for Standardization. The main title for it is “A model for quality assurance in the production, installation and service. “Though the standard has changed with review over time, its replacement standard still holds the same exact content with a few additional improvements of a section or two that focus on new products. Some three standards which are ISO 9001, ISO 9003 and the ISO 9002 merged to form the ISO 9001 during a review of the standards in the year 2000. It became ISO 9001:2000 and eventually turned into ISO 9001:2008.
  • 3. ISO 9001 Quality Management System Competition is forcing many firms to look for ways and means to continually improve themselves. In an age of information explosion, the customers are aware of product range and options available in the market and are looking for value in terms of Price and Quality. Quality is the ultimate competitive weapon in the marketplace, when the low cost provider enhances their quality, while minimizing cost, the market will follow. If an Organization wants to reduce costs, increase market share, enhance customer satisfaction or improve the quality of its products or services. A Quality Management System will provide the framework for achieving company goals and objectives. A company having ISO 9001 Quality Management System is recognized both by competitors and customers as one which gives importance to quality in the management of its business. Any organization with processes can implement ISO 9001 QMS and prove that it can provide quality products or services.
  • 4. What is ISO? ISO Is: In-Experienced Users ISO is everything and everywhere. ISO is the bag on your back; ISO is the Iphone or Ipad that you carry; ISO is the laptop you use; ISO is the vehicle you drive; ISO is the CSR you speak to. Everything that you use or wear or carry is made in a factory or workshop in a step by step, specific andstandardized way. All the workers perform actions on an item in a certain predetermined way and sequence. This is called Standardization which delivers products or services of consistent quality to you. The International Organization for Standardization (ISO) has developed a management standard knownas ISO 9001 made up of proven business principles, which if followed by any organization, whether selling Products or Services results in delivery of a consistent experience for the customer.
  • 5. ISO 19011 Open Review and Analysis The ISO is the International Organization for Standardization, a global federation of national standard bodies. The International standard is not responsible for setting up requirements, but it offers guidance regarding how to properly navigate through the audit program, whether it’s about how it's conducted and planned to how its evaluated and made competent. ISO 19011 is one of the standards of the ISO that set out elaborate guidelines for auditing in management systems. The basic pillars on which the standard was formed are in order too:  Establish clear principles on an audit of management systems.  A clear guide on how to manage the programs involved during auditing  Direction on external and internal audits  An opinion on the credibility as well as performance of the involved auditors