Brand Embassy

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Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. Customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries have achieved 69% higher agent productivity, 61% higher sales conversions and have scaled operations by 300% with no additional headcount. Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai. See more at www.brandembassy.com.

customer service social customer care social media social customer service customer care customer experience customer satisfaction social network future automation computer digital media ai saas technology best customer service digital customer service customer excellence platform omnichannel platform telecoms telco customer relationship management social media marketing social networking czech republic social partnership

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Brand Embassy

Präsentationen

Social partners - How to integrate social media into contact centres

Polle de Maagt at Ambassadors of Future Care

Ambassadors of Future Care - Social customer care survey in the Czech republic

Vit Horky at Ambassadors of Future Care

The Future of Customer Service (Social Customer Care)

Brand Embassy at CX Exchange for Telecoms, London, April 2015

The new Brand Embassy is Here - Social and Digital Customer Service

Avaya Partners with Brand Embassy to Provide Digital Customer Service to Enterprises in Europe

Is there a future for humans in customer service?