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Ten Best Practices for Successful Global Teams
1. Ten Best Practices
For Successful Global Teams
Dr. Bett Mickels
WorldWideTeams Consulting
October, 2013 www.worldwideteams.com 1
2. Global Teams Definition – Benefits - Problem
Definition: “Global Teams is a group of geographically dispersed individuals
who work across time, space, and organizational boundaries with links
strengthened by webs of communication technology. They have
complementary skills and are committed to a common purpose … ” (1)
Benefits of Global Teams: Collaboration, gathered expertise,
productivity, responsiveness to priorities
Problem: Teams can spin out of control, exceed budget, underperform
October, 2013 www.worldwideteams.com 2
3. Group Discussion on Types of Teams
Question: Have you ever been a member of a team?
• Who was on the team?
• What was the type of team?
• What did you work on?
• What was the outcome?
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4. Global Team Success Starts with Team Formation
Key indicator of success for global team performance
depends on how well you form the team
The essential first stage
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5. Forming the Global Team
Input Equals Output
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6. Ten Best Practices For Successful Global Teams
• Sponsorship
• Team Leader
• Team Selection
• Team Characteristic
• Objectives
• Process (Technology)
• Communication
• Trust
• Project Management
• Best Practice Sharing
October, 2013 www.worldwideteams.com 6
7. #1 Best Practice Supportive Sponsors
The more critical the team…
The higher level of leadership is needed
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8. #1 Best Practice Supportive Sponsors
• Validate team objective is aligned with organization strategy
• Understand impact of outcome on customer or end user
• Display public and private support of the team
• Be active in tracking team objectives
• Ensure team has resources to complete team objective
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9. #2 Best Practice Competent Team Leader
Team Leader Most Critical Position
Trusted key leader within project scope
Create or manifest vision and objective
Main point of contact for outcome
Realign team when necessary
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10. #2 Best Practice Competent Team Leader
October, 2013 www.worldwideteams.com 10
Sponsor
Leader
Members
= Results and
Team Outcome
Strategy,
Objective, and
Resources +
(2)
Hourglass Team Strategy℠
11. #3 Best Practice Team Member Selection
October, 2013 www.worldwideteams.com 11
Drives Selection
• Team objective
• Resources
Assessment before selection
• Skills and capabilities
• Emotional characteristics
How Many
• Number of members [smallest possible]
• Reduced size may increase team’s output
12. #3 Best Practice Team Member Selection
• Establish Project Management – milestones are critical
• Encourage members to support success and development
• Increase teambuilding (members know who was chosen/why)
• Foster team synergy through relationship building
• Diversify team--gender, location, time in position, background
October, 2013 www.worldwideteams.com 12
13. #3 Best Practice Team Member Selection
Empowerment –
Members with a vested interest in team
objective and support from direct
supervisor or leader align
quickly and add value
What is your True North?
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14. #4 Best Practice Team Member Traits
October, 2013 www.worldwideteams.com 14
Flexibility
Adaptability
Resourcefulness
Open-minded
Change “quotient”
Leadership Skills
Performance
Ownership
15. #4 Best Practice Team Member Traits
Ÿ Schedule team building activity early in formation
• Encourage personal and professional relationship building
• Face-to-face enhances team trust (photo for virtual)
October, 2013 www.worldwideteams.com 15
16. Group Discussion – Team Member Traits
Think back to a team that you were on --
• What did a team member do that was helpful?
• What did a team member do that hurt the
team’s work?
• What are some of the skills or traits that you
bring to a team?
October, 2013 www.worldwideteams.com 16
17. #5 Best Practice Team Objectives
Lack of Clear Team Objective Kills Performance
• Clear, concise objectives
• Agreement on objectives
• Ability to verbalize objective
• Objectives support end user
• Conflicting objectives
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18. #5 Best Practice Team Objectives
• Establish team objective as filter for decision-making
• Ensure team objectives are written down
• Check for agreement and understanding of objective
• Pulse check agreement throughout the team cycle
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19. #6 Best Practice Process and Technology
• Different team processes are used successfully
• Best suited to support team objectives
• Leader perform technology assessment
• Open to new ways of doing things and flexible
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20. #6 Best Practice Process and Technology
Technology is a bridge for
global process and communication challenges
October, 2013 www.worldwideteams.com 20
21. #7 Best Practice Team Trust
Swift trust is needed when a diverse group of experts if brought together in a
temporary organization such as a virtual team created for an urgent project.
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SWIFT
TRUST
22. #7 Best Practice Team Trust
Team Members . . .
• use different primary languages
• have different cultures, time zones, customs
• work in all types of organizations
• live in far-away countries
However, they come together for one purpose
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23. #7 Best Practice Team Trust
• Create cultural awareness – celebrate it
• Encourage personal professional relationships with members
• Create a work protocol – discipline enhances trust
• Take periodic pulse regarding team collaboration
• Establish team norms (reduces disruption in later stages)
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24. #8 Best Practice Communication
• Leader and member both have communication responsibility
• Communicate method of decision-making (early)
• Eliminate or reduce conflicting goals
• Establish communication protocol
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25. #9 Best Practice Project Management
What is Project Management (PM)?
• Manages the team’s objectives
• Determines the critical path to the outcome
• Communicates to key team sponsors and supervisors
• Provides timely reporting to the team
• Measures progress
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26. #9 Best Practice Project Management
Why is Project Management important for teams?
• Global teams are often in different locations
• Team members may have conflicting responsibilities
• PM can reduce risk, cut costs, and improve success rates
• Since the 2008-9 recession more organizations use PM
• Less option for failed projects
May, 2012 www.worldwideteams.com 26
27. #10 Best Practice Share Best Practices
Best Teams Share Best Practices
Team leaders make similar mistakes
Existing leaders support new leaders
• Share best practices with Sponsor and Global Team Leaders
• Set up a process to integrate best practices – saves time and money
October, 2013 www.worldwideteams.com 27
Best Practices
28. Ten Best Practices For Successful Global Teams
• Sponsorship
• Team Leader
• Team Selection
• Team Characteristics
• Objectives
• Process (Technology)
• Communication
• Trust
• Project Management
• Best Practice Sharing
October, 2013
www.worldwideteams.com 28
29. Group Discussion – Best Practices
Of the ten best practices discussed
for successful global teams, which best practice
do you think is the most important
and why?
May, 2012 www.worldwideteams.com 29
30. WorldWideTeams Consulting
Consulting company specializing in
business expansion and global team performance
to increase sales and profits,
solve problems, and capture opportunities
Dr. Bett Mickels, MBA, DBA
WorldWideTeams Consulting
www.worldwideteams.com
bettmickels@worldwideteams.com
October, 2013 www.worldwideteams.com 30
31. References
• Definition of Global Teams (1)
--http://managementhelp.org/groups/virtual/i
• HourGlass Clip Art (2)
--http://damyantiwrites.files.wordpress.com/2011/04/hourglass-icon.jpg
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