1. Motivating
Administrative Staff
 Ali Mohammad Hossein Zadeh
1101600641
 Anahita Ghanad
1101600847
 Hadis Pourshaban
1112300005
May 2012, Multimedia University, Cyberjaya

2. What is Motivation?
 Motivation is the result of the interaction
between the individual and the situation.
“ The only way to get people to like
working hard is to motivate them. Today,
people must understand why they're
working hard. Every individual in an
organization is motivated by something
different.“
-Rick Pitino

3. Key Elements of
 Intensity
 Direction
 Persistence

4. Importance of motivation
 Motivation is very important for an
organization because of the following
benefits it provides:
1) Puts human resources into action
2) Improves level of efficiency of employees
3) Leads to achievement of organizational goals
4) Builds friendly relationship
5) Leads to stability of work force

5. The top reasons employees
remain where they are:
 Career growth, learning, and development
 Exciting work and challenge
 Meaningful work, making a difference and a contribution
 Great people
 Being part of a team
 Good boss
 Recognition for work well done
 Fun on the job
 Autonomy, sense of control over my work
 Flexibility, for example, in work hours and dress code
 Fair pay and benefits
 Inspiring leadership
 Pride in the organization, its mission, and quality of product
 Great work environment
 Location
 Job security
 Family-friendly employer
 Cutting-edge technology

6. Elements of a Successful
Motivation Program
1. General Principles of Motivating Employees
 Know your staff
 Give feedback
 Partner with staff in achieving their goals
 Educate employees
 Keep employees informed and involved
 Use rewards that have mutual benefit

7. 2. Employee Involvement
Supervisors can help employees develop their perspective
by regularly discussing strategic issues, and by supporting
involvement in campus organizations, committees, and
training programs such as the University Perspective
Program .
3. Business Literacy
Business literacy is a popular concept in employee
motivation research. Business Literacy is defined as
employees “thinking like strategic business partners, "or in
higher education, thinking like department heads.
Elements of a Successful
Motivation Program cont.

8. 4. Vision and Values
 When employees are involved in developing operational
strategies to carry out the vision and values of their work
unit, a new level of engagement is achieved.
 Participating in a group process toward this end can be
highly motivating, and it lends itself to strengthened
teamwork. Such a process allows individuals to link their
own values and work to the strategic vision of the unit.
Elements of a Successful
Motivation Program cont.

9. Practices to inspire
motivation
 Say thank you
Nothing can beat receiving personal
thanks when employee achieved a goal.
 Get to know employee
One incentive may not work
with all so It is important to
ask staff :
“what motivated them”

10.  Developing a flexible work schedule
It provides a powerful tool for management that can be used
to fulfill business needs and help employees achieve a better
work-life balance.
 Upward feedback
Upward feedback allows
employees to provide
constructive input about
business practices.
Practices to inspire
motivation cont.

11.  Faculty and staff assistance program
It designed to provide assistance to faculty
and staff for personal or work related
concerns that may interfere with job performance.
 Recognition and
Training activities
Provide reasonable assurance that recognition
awards, rewards and prizes distributed by the
university.
Practices to inspire
motivation cont.

12. Recognition
 Is:
◦ First motivational factor
◦ A leadership tool
◦ What is important to the leaders
◦ Behaviors that are valued
 Why recognition?
◦ Reinforces, recognizes and motivates
behaviors that a manager wants to see
◦ Attract and retain employees

13. Recognition in universities
 Normally, universities have an award
program
 Money as reward
 Each Year
 MMU (Staff and
students MMU Awards)

14. Normal award systems
 Announcing the date and categories
 Application
◦ Fill in the nomination form
◦ Describe duties and actions
◦ Supporting documents
◦ Recommendation letters
 Applications will be evaluated by a
review committee

15. What Makes a Good Reward?
Jim Brintnall says it’s got to be SMART:
 Sincere
 Meaningful
 Adaptable
 Relevant
 Timely

16. A Solution

17. Social Network Services
 A social networking service is an
online service, platform, or site that
focuses on facilitating the building of
social networks or social relations
among people who, for example,
share interests, activities,
backgrounds, or real-life connections.

18. Why social networks?
 Make connections with people with
similar interests and goals
 Events
 Sharing Knowledge
 53.6 percent of academics in MMU
accessed social networks on their
hand phones.

19. MMU Private Social Network
MMUPSN
Profile
Friends /
Connections
Groups
Posting
Stories
Sharing
Award
System

20. MMUPSN Awards System
 Stories should be confirmed
 Users can like stories
 Users can suggest someone
 Users can nominate themselves just
by one click
 Candidates will be selected by users
 Anytime, Anywhere

21. Wow Moments (Engagement Strategies Magazine)
 TD Canada Trust is the personal, small
business and commercial banking
operation of the Toronto-Dominion Bank
(TD) in Canada.
 TD Canada utilizes its internal social
network (Wow Moments) for employee
motivation and recognition
 Employees can post stories on the internal
social network about things they’ve done or
observed others doing in support of
providing a positive customer experience

22. Wow Moments cont.
 Someone scans the stories, mostly for privacy
issues
 Managers and employees get a monthly report
on where they rank versus their peers
 35,000 employees and 65,000 stories
 Culture of Recognition
 Benefits :
◦ Increasing retention and discretionary effort
◦ Reinforcing corporate culture and building institutional
memory
◦ Fostering collaboration
◦ Improving talent spotting

23. Q & A

24. Thank You
谢谢
Dank
Terima kasih
ありがとう
Gracias
Grazie
Спасибо
고마워