1. 6σ
GETTING STARTED
Chapter 10 - Start your journey
Presented by : Roll Nos. 114 to 118

2. Agenda 6σ
• Do something
• The fallacy of Zero Defects
• First Steps
• Before and After

3. Do Something 6σ
• 6σ system is asking for lot of change
• Staff members’ reaction: “How can I be expected to
• participate in organizational development,
• set standards for my department’s performance,
• start tracking defects against those standards,
• transform defect rates into sigma values,
• determine the new skills required out of my people,
• identify required training,
• schedule people for training,
• set aside time each week for people to work on CIPs and
• share information? ”

4. The Motorola Example and
Mr.Bill’s response
6σ

5. The Fallacy of Zero Defects 6σ
• ZD – Zero Defects are feasible only when no work is done
• 6σ is continual improvement of personal and work unit’s
performance
• It has room for errors/bad products/performing some service
below standards
• Mistakes are common during the transtitional period
• A successful 6σ culture consists of individual employees who
apply new thinking and new skills to improve the performance

6. Facts bout 6 sigma
• 2-3 months required to achieve any
performance improvement
• Strong emphasis on employee
• Financial improvements must be realised at all
levels
• Timing for positive return on investment
Scope of 6 sigma plan Time to see initial results Time to see outstanding results
Small 3 months 8 months
Large 11 months 15 months

7. Six foundation stones of six sigma
s.no. Foundation
1 Customer Satisfaction
2 Decision based on Data
3 Continous improvement
4 Employee Involvement
5 Financial Improvement
6 Permanence

8. Steps to create 6 sigma program
• Decide that you want six sigma culture
• Define and publicize key business objective
• Define the new culture
• Deliver the required training
• Prioritise key initiatives
• Establis macro metrics
• Create the special teams
• Setup the system to review performance
• Identify the coaches and facilitators
• Determine how positive team accomplishment will be
made visible

9. Before and after
Pre –six sigma Post six-sigma
Employee perform task by routine Employee think of better ways to perform
the task
Employees work as individual Employees work as team members
Departments work in isolation Department works cross functionally
Focus is internal Focus is external
Costumers ‘ contractual requirement are Customers desire are fulfilled
met
Quality is inspected in Quality is built in
Thinking that things are ok Thinking that things need improvement
Many decisions are based on opinion All decision are based on factual data
Profits are okay Profit are maximised
Customers are satisfied Customers are thrilled