How to build high performing OPERATIONS.

1. Bharat Desai
CEO & Founder
Shalshiv Associates

2. In the last article (Article # 1), we defined the
high performing operation (HPO). Once
such an organization is built, how would it
look?

3. Article # 2
What are the Characteristics of High Performing
Operations?
Here are the characteristics of HPO.
The organization:
1. Uses well defined and effective systems and processes
for major business functions.
2. Creates a culture that makes deliberate continuous
improvements of company performance
by design and not by a chance.
3. Operates at minimum/optimum cost.

4. 4. Creates a culture of accountability and discipline.
5. Uses some kind of methodology and models.
Once you build an organization with the above
characteristics, you can say what Howard Schultz –
Starbucks CEO said:
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“The company will evolve and survive long after me,
because it is built for that.”
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5. In the next article, we will discuss some of the reasons as
to why many organizations struggle to build HPO.
Thank you.

6. Bharat Desai
CEO & Founder
bharat@shalshiv.com
Shalshiv Associates
Building High Performing Operations
www.shalshiv.com