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System or Mission/Vision - "What comes first?"
- 1. Field Service East 2012 Atlanta, GA. The Premise Building Partnerships for the Future ! 1
- 2. Field Service East 2012 Atlanta, GA. Agenda Building Partnerships for the Future • The Premise: Re-energizing a competent service workforce! • Key Takeaways: You decide! • Point you in a direction. • How to energize a competent workforce • Motivation – Driven by Others or Self Generated? • Company culture and “RESULTS” • “Purpose Driven Culture” • Conclude with ? 2
- 3. Field Service East 2012 Atlanta, GA. Agenda Building Partnerships for the Future Assumptions: 1. The health of the Company’s Culture is a driving force towards the overall success and longevity of a company. 2. We are not focusing on any specific level within a company’s organization. 3. We are focusing on those individuals whom most would describe as being Capable, Knowledgeable, Experienced, Skilled and Proficient in their discipline or position. So,…. Why would such a person need energizing? 3
- 4. Field Service East 2012 Atlanta, GA. Survey Building Partnerships for the Future Survey: How do you motivate a competent workforce? Source: Personal Network of Field Service Executives. • “Give clear and confident direction and goals.” • “Start with your “A” players and involve them to a greater degree.” • “Drive with compensation” • “Different strokes for different folks” • “Create subject matter experts” • “Always be truthful” 4
- 5. Field Service East 2012 Atlanta, GA. Definition Building Partnerships for the Future Organizational culture is the collective behavior of humans that are part of an organization, it is also formed by the organization values, visions, norms, working language, systems, and symbols, it includes beliefs and habits. It is also the pattern of such collective behaviors and assumptions that are taught to new organizational members as a way of perceiving, thinking and feeling. Organizational culture affects the way people and groups interact with each other, with clients, and with stakeholders. 5
- 6. Field Service East 2012 Purpose Driven Atlanta, GA. Culture Agenda Building Partnerships for the Future Creative, Thinkers Company Vision, Mission Results Actions Trust Beliefs Motivators Experience/Training Rules Autopilot Processes – Rules Policy & Procedures Regulations 6
- 7. Field Service East 2012 Atlanta, GA. The Premise Building Partnerships for the Future So, what can we do to further energize a competent workforce? 1. Improved Processes, Procedures, Programs - Rules 2. Share Vision, Truth, Beliefs, Rewards - PURPOSE 7
- 8. Field Service East 2012 Atlanta, GA. Agenda Building Partnerships for the Future Re-Energizing a Competent Workforce • Share the Mission -Vision often – Company Culture • Involve them in new ways/activities where possible • Encourage new Thinking • Treat your high performers as high performers • Promote ownership thinking – See it, Solve it! • Stretch Goals • Guard their Integrity! 8
- 9. Field Service East 2012 Atlanta, GA. Agenda Building Partnerships for the Future Re-Energizing a Competent Workforce • Key Takeaways… You decide. However, Re-Energizing starts with you! 9