SlideShare ist ein Scribd-Unternehmen logo
1 von 47
Managing People


ARE YOU A MANAGER
   OR A LEADER?
Managing People
                 DEFINITION
MANAGERS                      LEADERS

Monitor People                Inspire Their Team
Suffer Over Failures          Learn From Them
Manage The Present            Focus On The Future
Enforce Rules                 Promote Values
Get Through The Day           No Title Necessary
Re-active                     Proactive
Managing People

               Definition:

Skills used to achieve success with people
                     or
      The ability to help people and
      companies surpass themselves


     (Easier to observe than explain)
Managing People

       FACT
  LEADERS DO NOT HAVE
  TO BE GOOD MANAGERS

          BUT

    MANAGERS HAVE
   TO BE GOOD LEADERS
Managing People
 Could you still achieve good results
With your team if you did not have your
  Title or the power to hire and fire?
Self
Belief
Managing People
                  Self mastery

•   Total self belief
•   Clearly defined values
•   Positive mental attitude
•   Self discipline
•   Credibility
•   Continual learning
Managing People
Before you manage others you
   have to manage yourself
Time
Management
Time Management
     Do you say these statements to yourself:
• If only there were more hours in the day
• It’s quicker to do the job myself
• I don’t know where the day has gone
• If only there were not so many interruptions,
  I could cope
• If I want a job done properly I do it myself
Time Management
 Your Colleagues will be saying these things about you:
• I never know what’s happening or what to do
• I can’t ever find him/her
• He/she never has time to talk about things properly
• He/she says they will do things then cancels at the last
  minute
• You can’t rely on him/her
• He/she is always late
Time Management



Define the purpose of your
         company
Time Management
2. Your Purpose is to assist the company in
           hitting their targets
Time Management
                 Prioritising

• Active tasks - Important (your purpose)

• Re-active tasks - Everything else that
                    hits your desk
Time Management


It’s easier to be busy
than to get things done.
Time Management
     Focus
    Focus
   Focus
   Focus
Work styles
 Psycho-
Geometric’s
Choose a shape
Motivation
What motivates you?
Why do you get out of bed in the morning ?
Key Motivators
• Job satisfaction
• Security
• Salary - Incentives
• Achievement - Recognition
• Status
• Prospects for advancement
• Responsibility
Management
   styles
Managing People
Four main styles


  TELL
   SELL
 CONSULT
   JOIN
Managing People
                      TELL
Manager makes a decision, tells team what to do.
They conform to the decision
                  ADVANTAGES
Good if manager has total commitment and
respect. Also is the fastest system of management
                 DISADVANTAGES
Ignores the ideas of the team, demotivates and
can stop development. Can lead to management
                       by fear
Managing People
                         SELL
Manager makes a decision, then sells the idea
to them persuasively. Gives them all the benefits.
                     ADVANTAGES
Overcomes resistance to decisions, flatters people.
We like to be sold to.
                   DISADVANTAGES
Ignores ideas of team, could be seen as manipulative
or perceived as dishonest.
Managing People
                  CONSULT
Manager makes a provisional decision,
 presents decision to team. This can then be
 modified or changed.
                ADVANTAGES
By listening to teams ideas, decision may be
 modified for the better.
               DISADVANTAGES
Managers can find it difficult to be neutral,
 may then resort to “SELL” Decisions may
Managing People
                      JOIN
Manager makes no decision, manager chairs
decision meeting. Joint decision is reached.
                  ADVANTAGES
Encourages free flow of ideas, team is
therefore committed. Good motivating tool.
                 DISADVANTAGES
Leadership skills may be questioned, and
teams resistance may be strong. May cost respect
                                    and takes
Managing People

                 SUMMARY
•   Leadership requires skill
•   Ability to adapt to different situations
•   Ability to use more than one style
•   Knowing when to take command
Delegation
  Skills
Delegation Skills


Delegation is not
 ABDICATION
Delegation Skills
                 The Process
1. What can I delegate
2. To whom can I delegate
3. How do I delegate
4. How do I train
5. How do I control
6. Tell everyone concerned
7. How do I evaluate the results
8. Finally
Delegation Skills
               What can I delegate?
Make a list of all the jobs you do.
How do you complete these tasks, i.e. Time spent.
Do any of these tasks belong to anybody else?
How much is routine and time consuming?
Which tasks could be delegated?
Remember to list the jobs you ENJOY as well as
the ones you DON’T!
Delegation Skills
          To whom can I delegate?
Who would like to do some of your work?
Do they have the time to take on more?
Do they have the ability or skills to do the job?
Do you enough about your staff to decide?
Delegation Skills
             How do I Delegate?
Explain the reason why you are delegating.
Explain why they were chosen to do the task.
Explain the objectives of the job and the
  limits
-of the authority.
Discuss training needs with your subordinate
-and how they will be achieved.
Delegation Skills
               How do I train?
It must be systematic.
Draw up and agree a training plan.
Make sure the training is thorough, complete
-and effective. (But not pressurised)
Delegation Skills
              How do I control?
Monitor progress.
Be available to answer questions.
Don’t check everything but keep in touch.
Give guidance and advice where necessary.
Delegation Skills
       Make sure everybody is informed
Tell everybody concerned about the delegation.
Make sure everything to do with the job goes
-directly to your subordinate.
Delegation Skills
        How do I evaluate the results?
Is the job being performed satisfactorily?
If so, give praise.
If not, find out why and take necessary action
-to rectify, i.e. further training, more time.
Has a better way of doing the job evolved?
Delegation Skills
                  Finally
Can I now delegate any more tasks?
How much time have I saved?
HOW ARE YOU GOING TO USE THAT
TIME MORE EFFECTIVELY?
Delegation Skills
                   Things to remember
•   Think very carefully about which jobs to delegate.
•   Remember to include jobs that you enjoy,
    -it probably means that your subordinate will enjoy
    them to.
•   If you get it wrong it will not be taken seriously next
    time.
•   Finally observe from a distance.
Summary
Managing People
• MANAGERS
• Deal with people where they are

• LEADERS
• Take people to where they need to be!
LEADERSHIP SKILLS
       Managing People
       Definition of a Professional
• Someone who does their best even
  when they don`t feel like it

• Do one tough challenging task per day

• Do one fun task every day
Managing People



To be successful in your business
  you must be a student of your
            business
Managing People
Differences between efficiency and effectiveness

• EFFICIENCY is doing the job right

• EFFECTIVENESS is doing the right job
Managing People
                 SUMMARY
• Designing a blueprint for the future
• The future belongs to the people who see
  opportunities before they become obvious

  “If you see a bandwagon it is to late”
Action Plan

Weitere ähnliche Inhalte

Was ist angesagt?

Basic leadership-skills
Basic leadership-skillsBasic leadership-skills
Basic leadership-skills
Gia Tri Tien
 
People Management Training, Strategic People Management, Fundamentals, How to...
People Management Training, Strategic People Management, Fundamentals, How to...People Management Training, Strategic People Management, Fundamentals, How to...
People Management Training, Strategic People Management, Fundamentals, How to...
Bryan Len
 

Was ist angesagt? (20)

People_Management_Emranul_Haque
People_Management_Emranul_HaquePeople_Management_Emranul_Haque
People_Management_Emranul_Haque
 
Leadership Training | Leadership Skills | Effective Leadership
Leadership Training | Leadership Skills | Effective LeadershipLeadership Training | Leadership Skills | Effective Leadership
Leadership Training | Leadership Skills | Effective Leadership
 
Leadership skill session 1
Leadership skill session 1Leadership skill session 1
Leadership skill session 1
 
People management skills
People management skillsPeople management skills
People management skills
 
Leadership
LeadershipLeadership
Leadership
 
Keys To Success Effective Leadership
Keys To Success Effective  LeadershipKeys To Success Effective  Leadership
Keys To Success Effective Leadership
 
People management
People managementPeople management
People management
 
Leadership
LeadershipLeadership
Leadership
 
Leadership
LeadershipLeadership
Leadership
 
Basic leadership-skills
Basic leadership-skillsBasic leadership-skills
Basic leadership-skills
 
Team Building & Team Work
Team Building & Team WorkTeam Building & Team Work
Team Building & Team Work
 
Leadership
LeadershipLeadership
Leadership
 
leadership skills
leadership skillsleadership skills
leadership skills
 
Team Building Presentation
Team Building PresentationTeam Building Presentation
Team Building Presentation
 
Leadership workshop
Leadership workshopLeadership workshop
Leadership workshop
 
Leadership skills
Leadership skillsLeadership skills
Leadership skills
 
People Management Training, Strategic People Management, Fundamentals, How to...
People Management Training, Strategic People Management, Fundamentals, How to...People Management Training, Strategic People Management, Fundamentals, How to...
People Management Training, Strategic People Management, Fundamentals, How to...
 
Developing your Leadership Skills
Developing your Leadership SkillsDeveloping your Leadership Skills
Developing your Leadership Skills
 
Basic Leadership Training Lesson 1
Basic Leadership Training Lesson 1Basic Leadership Training Lesson 1
Basic Leadership Training Lesson 1
 
Managing people
Managing peopleManaging people
Managing people
 

Andere mochten auch

Definition of Account Manager
Definition of Account ManagerDefinition of Account Manager
Definition of Account Manager
George Schroeder
 
Pixton London Leaderhsip Summit
Pixton London Leaderhsip SummitPixton London Leaderhsip Summit
Pixton London Leaderhsip Summit
Veronica Comia
 
Positive behavioural supports & progressive discipline guide
Positive behavioural supports & progressive discipline guidePositive behavioural supports & progressive discipline guide
Positive behavioural supports & progressive discipline guide
Tamara Malloff
 
Unit1 Principle Processes
Unit1 Principle ProcessesUnit1 Principle Processes
Unit1 Principle Processes
corbinb
 
Progressive Discipline Training _1[1]
Progressive Discipline Training _1[1]Progressive Discipline Training _1[1]
Progressive Discipline Training _1[1]
Arthur Holly Jr
 

Andere mochten auch (20)

People management
People managementPeople management
People management
 
Definition of Account Manager
Definition of Account ManagerDefinition of Account Manager
Definition of Account Manager
 
Vvc leading & managing people from anywhere - national telework week - 191113
Vvc   leading & managing people from anywhere - national telework week - 191113Vvc   leading & managing people from anywhere - national telework week - 191113
Vvc leading & managing people from anywhere - national telework week - 191113
 
People work and organisation @myassignmenthelp.com
People work and organisation @myassignmenthelp.comPeople work and organisation @myassignmenthelp.com
People work and organisation @myassignmenthelp.com
 
Pixton London Leaderhsip Summit
Pixton London Leaderhsip SummitPixton London Leaderhsip Summit
Pixton London Leaderhsip Summit
 
Positive behavioural supports & progressive discipline guide
Positive behavioural supports & progressive discipline guidePositive behavioural supports & progressive discipline guide
Positive behavioural supports & progressive discipline guide
 
Art of Delegation, A Practical Guide
Art of Delegation, A Practical GuideArt of Delegation, A Practical Guide
Art of Delegation, A Practical Guide
 
Teamwork
TeamworkTeamwork
Teamwork
 
Chapter 25 managing people
Chapter 25 managing peopleChapter 25 managing people
Chapter 25 managing people
 
Delegation msc
Delegation mscDelegation msc
Delegation msc
 
03 Leading & Managing People & Teams
03 Leading & Managing People & Teams03 Leading & Managing People & Teams
03 Leading & Managing People & Teams
 
Progressive Discipline Approach - Industrial Relations
Progressive Discipline Approach  - Industrial RelationsProgressive Discipline Approach  - Industrial Relations
Progressive Discipline Approach - Industrial Relations
 
Employee progressive discipline
Employee progressive disciplineEmployee progressive discipline
Employee progressive discipline
 
Progressive discipline for Supervisors
Progressive discipline for SupervisorsProgressive discipline for Supervisors
Progressive discipline for Supervisors
 
Unit1 Principle Processes
Unit1 Principle ProcessesUnit1 Principle Processes
Unit1 Principle Processes
 
Progressive Discipline Training _1[1]
Progressive Discipline Training _1[1]Progressive Discipline Training _1[1]
Progressive Discipline Training _1[1]
 
Progressive Discipline
Progressive DisciplineProgressive Discipline
Progressive Discipline
 
Delegation
DelegationDelegation
Delegation
 
Delegation
DelegationDelegation
Delegation
 
Leading and managing people for performance
Leading and managing people for performanceLeading and managing people for performance
Leading and managing people for performance
 

Ähnlich wie Managing people

Leadership in organization
Leadership in organizationLeadership in organization
Leadership in organization
Mohamed Shazeel
 
I am sharing _Management_LEADERSHIP (1)_ with you.pptx
I am sharing _Management_LEADERSHIP (1)_ with you.pptxI am sharing _Management_LEADERSHIP (1)_ with you.pptx
I am sharing _Management_LEADERSHIP (1)_ with you.pptx
MarvenJuadiong2
 
Safety Leadership
Safety LeadershipSafety Leadership
Safety Leadership
txheaven
 
Coaching & mentoring
Coaching & mentoringCoaching & mentoring
Coaching & mentoring
Cindysilberg
 
Leadership & Teamwork
Leadership & TeamworkLeadership & Teamwork
Leadership & Teamwork
Kamran Hafeez
 
Applying coaching and mentoring strategies in the workplace
Applying coaching and mentoring strategies in the workplaceApplying coaching and mentoring strategies in the workplace
Applying coaching and mentoring strategies in the workplace
Michelle Grant
 

Ähnlich wie Managing people (20)

leadership fundamentals.pptx
leadership fundamentals.pptxleadership fundamentals.pptx
leadership fundamentals.pptx
 
Leadership
Leadership Leadership
Leadership
 
Supervision-final by Nisar.pptx
Supervision-final by Nisar.pptxSupervision-final by Nisar.pptx
Supervision-final by Nisar.pptx
 
Leadership.pdf
Leadership.pdfLeadership.pdf
Leadership.pdf
 
Leadership in organization
Leadership in organizationLeadership in organization
Leadership in organization
 
test 1.pptx
test 1.pptxtest 1.pptx
test 1.pptx
 
Management techniques that work webinar deck Adecco Staffing
Management techniques that work webinar deck Adecco StaffingManagement techniques that work webinar deck Adecco Staffing
Management techniques that work webinar deck Adecco Staffing
 
I am sharing _Management_LEADERSHIP (1)_ with you.pptx
I am sharing _Management_LEADERSHIP (1)_ with you.pptxI am sharing _Management_LEADERSHIP (1)_ with you.pptx
I am sharing _Management_LEADERSHIP (1)_ with you.pptx
 
Supervisory training for Housekeeping Supervisors
Supervisory training for Housekeeping Supervisors Supervisory training for Housekeeping Supervisors
Supervisory training for Housekeeping Supervisors
 
People leadership
People leadershipPeople leadership
People leadership
 
WEEK #4 - PP.pptx
WEEK #4 - PP.pptxWEEK #4 - PP.pptx
WEEK #4 - PP.pptx
 
Leadership
LeadershipLeadership
Leadership
 
Safety Leadership
Safety LeadershipSafety Leadership
Safety Leadership
 
TEAM BUILDING.pptx
TEAM BUILDING.pptxTEAM BUILDING.pptx
TEAM BUILDING.pptx
 
Supervisory Skills
Supervisory SkillsSupervisory Skills
Supervisory Skills
 
Simple leadership
Simple leadershipSimple leadership
Simple leadership
 
Coaching & mentoring
Coaching & mentoringCoaching & mentoring
Coaching & mentoring
 
Leadership & Teamwork
Leadership & TeamworkLeadership & Teamwork
Leadership & Teamwork
 
Leadership and team management presentation 18-10-18
Leadership and team management presentation 18-10-18Leadership and team management presentation 18-10-18
Leadership and team management presentation 18-10-18
 
Applying coaching and mentoring strategies in the workplace
Applying coaching and mentoring strategies in the workplaceApplying coaching and mentoring strategies in the workplace
Applying coaching and mentoring strategies in the workplace
 

Kürzlich hochgeladen

Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Sheetaleventcompany
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Anamikakaur10
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
amitlee9823
 

Kürzlich hochgeladen (20)

👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 

Managing people

  • 1. Managing People ARE YOU A MANAGER OR A LEADER?
  • 2. Managing People DEFINITION MANAGERS LEADERS Monitor People Inspire Their Team Suffer Over Failures Learn From Them Manage The Present Focus On The Future Enforce Rules Promote Values Get Through The Day No Title Necessary Re-active Proactive
  • 3. Managing People Definition: Skills used to achieve success with people or The ability to help people and companies surpass themselves (Easier to observe than explain)
  • 4. Managing People FACT LEADERS DO NOT HAVE TO BE GOOD MANAGERS BUT MANAGERS HAVE TO BE GOOD LEADERS
  • 5. Managing People Could you still achieve good results With your team if you did not have your Title or the power to hire and fire?
  • 7. Managing People Self mastery • Total self belief • Clearly defined values • Positive mental attitude • Self discipline • Credibility • Continual learning
  • 8. Managing People Before you manage others you have to manage yourself
  • 10. Time Management Do you say these statements to yourself: • If only there were more hours in the day • It’s quicker to do the job myself • I don’t know where the day has gone • If only there were not so many interruptions, I could cope • If I want a job done properly I do it myself
  • 11. Time Management Your Colleagues will be saying these things about you: • I never know what’s happening or what to do • I can’t ever find him/her • He/she never has time to talk about things properly • He/she says they will do things then cancels at the last minute • You can’t rely on him/her • He/she is always late
  • 12. Time Management Define the purpose of your company
  • 13. Time Management 2. Your Purpose is to assist the company in hitting their targets
  • 14. Time Management Prioritising • Active tasks - Important (your purpose) • Re-active tasks - Everything else that hits your desk
  • 15. Time Management It’s easier to be busy than to get things done.
  • 16. Time Management Focus Focus Focus Focus
  • 20. What motivates you? Why do you get out of bed in the morning ?
  • 21. Key Motivators • Job satisfaction • Security • Salary - Incentives • Achievement - Recognition • Status • Prospects for advancement • Responsibility
  • 22. Management styles
  • 23. Managing People Four main styles TELL SELL CONSULT JOIN
  • 24. Managing People TELL Manager makes a decision, tells team what to do. They conform to the decision ADVANTAGES Good if manager has total commitment and respect. Also is the fastest system of management DISADVANTAGES Ignores the ideas of the team, demotivates and can stop development. Can lead to management by fear
  • 25. Managing People SELL Manager makes a decision, then sells the idea to them persuasively. Gives them all the benefits. ADVANTAGES Overcomes resistance to decisions, flatters people. We like to be sold to. DISADVANTAGES Ignores ideas of team, could be seen as manipulative or perceived as dishonest.
  • 26. Managing People CONSULT Manager makes a provisional decision, presents decision to team. This can then be modified or changed. ADVANTAGES By listening to teams ideas, decision may be modified for the better. DISADVANTAGES Managers can find it difficult to be neutral, may then resort to “SELL” Decisions may
  • 27. Managing People JOIN Manager makes no decision, manager chairs decision meeting. Joint decision is reached. ADVANTAGES Encourages free flow of ideas, team is therefore committed. Good motivating tool. DISADVANTAGES Leadership skills may be questioned, and teams resistance may be strong. May cost respect and takes
  • 28. Managing People SUMMARY • Leadership requires skill • Ability to adapt to different situations • Ability to use more than one style • Knowing when to take command
  • 31. Delegation Skills The Process 1. What can I delegate 2. To whom can I delegate 3. How do I delegate 4. How do I train 5. How do I control 6. Tell everyone concerned 7. How do I evaluate the results 8. Finally
  • 32. Delegation Skills What can I delegate? Make a list of all the jobs you do. How do you complete these tasks, i.e. Time spent. Do any of these tasks belong to anybody else? How much is routine and time consuming? Which tasks could be delegated? Remember to list the jobs you ENJOY as well as the ones you DON’T!
  • 33. Delegation Skills To whom can I delegate? Who would like to do some of your work? Do they have the time to take on more? Do they have the ability or skills to do the job? Do you enough about your staff to decide?
  • 34. Delegation Skills How do I Delegate? Explain the reason why you are delegating. Explain why they were chosen to do the task. Explain the objectives of the job and the limits -of the authority. Discuss training needs with your subordinate -and how they will be achieved.
  • 35. Delegation Skills How do I train? It must be systematic. Draw up and agree a training plan. Make sure the training is thorough, complete -and effective. (But not pressurised)
  • 36. Delegation Skills How do I control? Monitor progress. Be available to answer questions. Don’t check everything but keep in touch. Give guidance and advice where necessary.
  • 37. Delegation Skills Make sure everybody is informed Tell everybody concerned about the delegation. Make sure everything to do with the job goes -directly to your subordinate.
  • 38. Delegation Skills How do I evaluate the results? Is the job being performed satisfactorily? If so, give praise. If not, find out why and take necessary action -to rectify, i.e. further training, more time. Has a better way of doing the job evolved?
  • 39. Delegation Skills Finally Can I now delegate any more tasks? How much time have I saved? HOW ARE YOU GOING TO USE THAT TIME MORE EFFECTIVELY?
  • 40. Delegation Skills Things to remember • Think very carefully about which jobs to delegate. • Remember to include jobs that you enjoy, -it probably means that your subordinate will enjoy them to. • If you get it wrong it will not be taken seriously next time. • Finally observe from a distance.
  • 42. Managing People • MANAGERS • Deal with people where they are • LEADERS • Take people to where they need to be!
  • 43. LEADERSHIP SKILLS Managing People Definition of a Professional • Someone who does their best even when they don`t feel like it • Do one tough challenging task per day • Do one fun task every day
  • 44. Managing People To be successful in your business you must be a student of your business
  • 45. Managing People Differences between efficiency and effectiveness • EFFICIENCY is doing the job right • EFFECTIVENESS is doing the right job
  • 46. Managing People SUMMARY • Designing a blueprint for the future • The future belongs to the people who see opportunities before they become obvious “If you see a bandwagon it is to late”