SlideShare ist ein Scribd-Unternehmen logo
1 von 19
Submitted to,
Dr. Rupasi Tiwari
Sr, Scientist
Submitted by,
Balaraj BL
M.V.Sc 5076
DIVISION OF EXTENSION EDUCATION
ASSIGNMENT ON
INDIVIDUAL CONTACT METHOD:-
Direct contact of the extension worker with an
individual person or farmer or farm women or youth for
specific purpose.
Extension worker maintains regular contact with
individual farmers. Practically, this method poses a
challenge to extension workers in terms of the number of
individual farmers to be covered.
 Farm and home visit
 Office call
 Telephone calls (KISAN CALL CENTER)
 SMS
 Flag method
 Personal letters
 Email
 Video calling
 Counseling
 Correspondence course (www.krishiworld.com)
Total Indian population:- 1.23 BILLION.
Total rural population :- 874 million. (70%)
Total urban population:- 363 million.(30%)
( census 2011 )
TELECOM REGULATORY AUTHORITY OF INDIA (TRAI).
914.59 million telecom subscriber in India.
In this 881.40 million are wireless connection and 33.91
millions are land line.
The growth rate in mobile phone user.
Rural area:- 3.07%
Urban area:- 2.06%
This rapid growth in telecom industry created the revolution in
information and communication technology (ICT).
The Department of Agriculture & Cooperation, Ministry of
Agriculture, GOI, launched KISSAN CALL CENTER on
January 21, 2004 across the country to deliver extension services
to the farming community.
The purpose of these call centers is to respond to issues raised by
farmers, instantly, in the local language.
Queries related to agriculture and allied sectors are being
addressed through these call.
Toll free number:- 18001801551 through out the country.
Service period:- 6am -10pm during working days except on
Sundays and gazetted holidays. Beyond these hours call are
attended in IVRS mode.
 The real challenge for policy maker in India is the transfer of
technology , because of
 large population,
 huge geographical area ,
 Lack of funds,
 Lack of experienced human resource in transfer of technology.
So Kisan Call Center scheme will be economic and time saving
scheme for EXTENSION activities and this helps in continuous
two way interaction among the farmer and extension scientist.
The revolution in ICT making this job some how easy.
 the kisan call center infrastructure is placed at three locations,
Level-1:-
A professionally managed call center.
Level-2:-
A response center in each organization, where service
of SMSs are made available.
Level-3:-
The nodal cell.
Two agriculture graduates.
Two computers with internet facility.
Two telephone with head phone and teleconferencing facility.
The entire backup support system consisting of uninterrupted
power supply , ac system.
The operator pick up the farmers call, after short welcome
message takes down the basic information and query of the caller
and these details fed to computer.
The operator should know the local language and he should from
The rural background and able to answer most of the question.
 Consists of SMS who are located at their respective place like
Research Stations, ATICs, KVKs, Agricultural colleges.
 In case the first level operator is not able to answer the
question, the operator forwards the call to the concerned SMS.
 The data relating to the caller including the question asked is
also be transferred to the Level-II functionary on his computer
along with the call.
consists of a dedicated cell located at the Nodal Office. This
would receive the questions that have not been answered at the
first and the second levels.
Appropriate replies to these questions would be then framed in
consultation with the concerned specialists available within or
outside the State, by the nodal cell.
The replies would be sent to the farmers promptly by post/
e-mail/fax/ telephone etc. within 72 hours of receipt of the
question.
Sl, no KISAN CALL CENTER STATE(S)
1 AGARATAL TRIPURA
2 AHEMADABAD GUJARAT
3 AIZWAL MIZORAM
4 BENGALOORU KARNATAKA
5 BUBANESHWAR ORISSA
6 CHANDIGARTH PUNJAB & HARYANA
7 COIMBATORE TN & PONDICHERRY
8 DEHARADUN UTTARAKHAND
9 NEW DELHI DELHI
10 GANGTOK SIKKIM
11 GUWAHATI ASSAM & NAGALAND
12 HYDERBAD ANDRA PRADESH
Sl, no KISAN CALL CENTER STATE(S)
13 ITANAGAR ARUNACHAL PRADESH
14 JABALPUR M.P
15 JAIPUR RAJASTHAN
16 JAMMU J&K
17 KANPUR UP
18 KOLKATA WB, A&N
19 RAIPUR CHATTISGARTH
20 RANCHI JARKHAND
21 SAMASTIPUR BIHAR
22 SHILLANGO MANIPUR
23 SHIMLA HIMACHAL PRADESH
24 TRICHUR KERALA & LAKSHDEEP
25 NAGPUR MAHARASTRA
 SMS text messaging is the most widely used data application
in the world. originated from radio telegraphy in radio memo
pagers, later defined as part of the Global System for Mobile
Communications (GSM).
 KISAN KERALA:- 9496113311
:-0472700965
 KVKs
 Flag method is a communication technique to be used when
the farmers and farm families are not at home or in their fields
when the extension professional visits.
Pest infestation
♣ The flag method was developed by the Korean Extension
Workers. In the absence of clienteles, the extension
professionals places the written form of the
information/recommendation in a red vinyl flag that is
attached to a thin pole and place the pole in the field in a place
where the farmer can easily find it.
♣ After reading the message, the farmer rolls up the flag and
replace it in the same place so that extension worker can
collect in his next visit.
☻ The time and energy expended by the extension professional
in visiting the farm is not wasted if the farmer or farm family
is not there.
☻ It helps in winning the confidence as the clientele can be
informed both of the required information and visit of the
extension professional.
Kisan Call Center

Weitere ähnliche Inhalte

Was ist angesagt?

Privatization of agriculture extension
Privatization of          agriculture  extensionPrivatization of          agriculture  extension
Privatization of agriculture extension
SouravKar23
 
Individual contact method in Extension Education
Individual contact method in Extension EducationIndividual contact method in Extension Education
Individual contact method in Extension Education
Balaraj BL
 
Market Led Extension
Market Led ExtensionMarket Led Extension
Market Led Extension
sunil kumar
 

Was ist angesagt? (20)

Cyber Extension
Cyber ExtensionCyber Extension
Cyber Extension
 
Training and visit system
Training and visit systemTraining and visit system
Training and visit system
 
Farmer to farmer extension
Farmer to farmer extensionFarmer to farmer extension
Farmer to farmer extension
 
Privatization of agriculture extension
Privatization of          agriculture  extensionPrivatization of          agriculture  extension
Privatization of agriculture extension
 
NAIP
NAIPNAIP
NAIP
 
Farmer led extension
Farmer led extensionFarmer led extension
Farmer led extension
 
Kvk ( krishi vigyan kendra)
Kvk ( krishi vigyan kendra)Kvk ( krishi vigyan kendra)
Kvk ( krishi vigyan kendra)
 
social media in agricultural extension
social media in agricultural extensionsocial media in agricultural extension
social media in agricultural extension
 
Farming system research
Farming system researchFarming system research
Farming system research
 
Individual contact method in Extension Education
Individual contact method in Extension EducationIndividual contact method in Extension Education
Individual contact method in Extension Education
 
Cyber extension
Cyber extensionCyber extension
Cyber extension
 
E-extension- C.Thatchinamoorthy Agricultural Extension
 E-extension- C.Thatchinamoorthy Agricultural Extension E-extension- C.Thatchinamoorthy Agricultural Extension
E-extension- C.Thatchinamoorthy Agricultural Extension
 
Kvk (krishi vigyan kendra) 2
Kvk (krishi vigyan kendra) 2Kvk (krishi vigyan kendra) 2
Kvk (krishi vigyan kendra) 2
 
Role of icts in agri extension
Role of icts in agri extensionRole of icts in agri extension
Role of icts in agri extension
 
Market Led Extension
Market Led ExtensionMarket Led Extension
Market Led Extension
 
Agriculture Extension system
Agriculture Extension system Agriculture Extension system
Agriculture Extension system
 
Post Independent programme firka development, etawah pilot project, nilokheri...
Post Independent programmefirka development, etawah pilot project, nilokheri...Post Independent programmefirka development, etawah pilot project, nilokheri...
Post Independent programme firka development, etawah pilot project, nilokheri...
 
Innovative extension approaches in india
Innovative extension approaches in indiaInnovative extension approaches in india
Innovative extension approaches in india
 
New trends in extension
 New trends in extension New trends in extension
New trends in extension
 
Rural Agricultural Work Experience
Rural Agricultural Work ExperienceRural Agricultural Work Experience
Rural Agricultural Work Experience
 

Andere mochten auch

Kisan call center and agribusines clinic
Kisan call center and agribusines clinicKisan call center and agribusines clinic
Kisan call center and agribusines clinic
RAJESH YADAV
 
E extension latest
E extension latestE extension latest
E extension latest
atirtc10
 
Innovation of Rural Information Systems - Experiences from the Field
Innovation of Rural Information Systems - Experiences from the FieldInnovation of Rural Information Systems - Experiences from the Field
Innovation of Rural Information Systems - Experiences from the Field
Co-Capacity
 

Andere mochten auch (20)

Kisan call center A Presentation By Mr Allah Dad Khan Visiting Professor Agri...
Kisan call center A Presentation By Mr Allah Dad Khan Visiting Professor Agri...Kisan call center A Presentation By Mr Allah Dad Khan Visiting Professor Agri...
Kisan call center A Presentation By Mr Allah Dad Khan Visiting Professor Agri...
 
Kisan call center and agribusines clinic
Kisan call center and agribusines clinicKisan call center and agribusines clinic
Kisan call center and agribusines clinic
 
E extension latest
E extension latestE extension latest
E extension latest
 
Kisan school
Kisan schoolKisan school
Kisan school
 
Village knowledge centre
Village  knowledge centreVillage  knowledge centre
Village knowledge centre
 
e- sagu GKVK
 e- sagu GKVK  e- sagu GKVK
e- sagu GKVK
 
Pluralistic Agricultural Extension in India
Pluralistic Agricultural Extension in IndiaPluralistic Agricultural Extension in India
Pluralistic Agricultural Extension in India
 
Roles of Agricultural Universities in Extension of S&T Achievements and Tran...
Roles of Agricultural Universities in Extension of S&T  Achievements and Tran...Roles of Agricultural Universities in Extension of S&T  Achievements and Tran...
Roles of Agricultural Universities in Extension of S&T Achievements and Tran...
 
The e-agriculture revolution
The e-agriculture revolutionThe e-agriculture revolution
The e-agriculture revolution
 
Extension education & rural development
Extension education & rural developmentExtension education & rural development
Extension education & rural development
 
Extension ppt icar jrf exam
Extension ppt icar jrf examExtension ppt icar jrf exam
Extension ppt icar jrf exam
 
Innovations in agricultural extension: What can Ethiopia learn from global ex...
Innovations in agricultural extension: What can Ethiopia learn from global ex...Innovations in agricultural extension: What can Ethiopia learn from global ex...
Innovations in agricultural extension: What can Ethiopia learn from global ex...
 
Agriculture Extension and Communication ver1.2
Agriculture Extension and Communication ver1.2Agriculture Extension and Communication ver1.2
Agriculture Extension and Communication ver1.2
 
E choupal ppt
E choupal  pptE choupal  ppt
E choupal ppt
 
Mobile Agriculture, eAgriculture, ICT, M-Agriculture
Mobile Agriculture, eAgriculture, ICT, M-Agriculture Mobile Agriculture, eAgriculture, ICT, M-Agriculture
Mobile Agriculture, eAgriculture, ICT, M-Agriculture
 
Common extension teaching methods used by DAE
Common extension teaching methods used by DAECommon extension teaching methods used by DAE
Common extension teaching methods used by DAE
 
Agriculture Sectore Report - November 2016
Agriculture Sectore Report - November 2016Agriculture Sectore Report - November 2016
Agriculture Sectore Report - November 2016
 
E retailers in india
E retailers in indiaE retailers in india
E retailers in india
 
Innovation of Rural Information Systems - Experiences from the Field
Innovation of Rural Information Systems - Experiences from the FieldInnovation of Rural Information Systems - Experiences from the Field
Innovation of Rural Information Systems - Experiences from the Field
 
Role of extension teaching
Role of extension teachingRole of extension teaching
Role of extension teaching
 

Ähnlich wie Kisan Call Center

Mobile Communication Technology
Mobile Communication TechnologyMobile Communication Technology
Mobile Communication Technology
Termaric Oinam
 
SMS BASED FIRST AID TREATMENT MANAGEMENT SYSTEM FOR RURAL AREAS OF BALTISTAN
SMS BASED FIRST AID TREATMENT MANAGEMENT SYSTEM FOR RURAL AREAS OF BALTISTANSMS BASED FIRST AID TREATMENT MANAGEMENT SYSTEM FOR RURAL AREAS OF BALTISTAN
SMS BASED FIRST AID TREATMENT MANAGEMENT SYSTEM FOR RURAL AREAS OF BALTISTAN
International Journal of Computer and Communication System Engineering
 
The n logue example india kiosk
The n logue example india kioskThe n logue example india kiosk
The n logue example india kiosk
Karlos Svoboda
 
A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...
WriteKraft Dissertations
 
A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...
WriteKraft Dissertations
 
A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...
WriteKraft Dissertations
 
A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...
WriteKraft Dissertations
 

Ähnlich wie Kisan Call Center (20)

Rural telecommunication in India
Rural telecommunication in IndiaRural telecommunication in India
Rural telecommunication in India
 
Assessing the Impacts and Developing Adaptation Strategies Using Application ...
Assessing the Impacts and Developing Adaptation Strategies Using Application ...Assessing the Impacts and Developing Adaptation Strategies Using Application ...
Assessing the Impacts and Developing Adaptation Strategies Using Application ...
 
Rural Mobile
Rural MobileRural Mobile
Rural Mobile
 
Empowerment of farmers through ict and mobile apps
Empowerment of farmers through ict and mobile appsEmpowerment of farmers through ict and mobile apps
Empowerment of farmers through ict and mobile apps
 
Mobile Communication Technology
Mobile Communication TechnologyMobile Communication Technology
Mobile Communication Technology
 
Mkisan
MkisanMkisan
Mkisan
 
one nation one ration card
one nation one ration cardone nation one ration card
one nation one ration card
 
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN AGRICULTURAL PRACTICE...
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN AGRICULTURAL PRACTICE...THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN AGRICULTURAL PRACTICE...
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN AGRICULTURAL PRACTICE...
 
Ict as an important tool in rural development in context to Agriculture, e - ...
Ict as an important tool in rural development in context to Agriculture, e - ...Ict as an important tool in rural development in context to Agriculture, e - ...
Ict as an important tool in rural development in context to Agriculture, e - ...
 
ICT for Food Security: Experiences from Life-long Learning for Farmers in Sou...
ICT for Food Security: Experiences from Life-long Learning for Farmers in Sou...ICT for Food Security: Experiences from Life-long Learning for Farmers in Sou...
ICT for Food Security: Experiences from Life-long Learning for Farmers in Sou...
 
SMS BASED FIRST AID TREATMENT MANAGEMENT SYSTEM FOR RURAL AREAS OF BALTISTAN
SMS BASED FIRST AID TREATMENT MANAGEMENT SYSTEM FOR RURAL AREAS OF BALTISTANSMS BASED FIRST AID TREATMENT MANAGEMENT SYSTEM FOR RURAL AREAS OF BALTISTAN
SMS BASED FIRST AID TREATMENT MANAGEMENT SYSTEM FOR RURAL AREAS OF BALTISTAN
 
The n logue example india kiosk
The n logue example india kioskThe n logue example india kiosk
The n logue example india kiosk
 
Ict in agriculture
Ict in agricultureIct in agriculture
Ict in agriculture
 
A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...
 
A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...
 
A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...
 
A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...
 
A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...A study of customer delight of mobile users in western mumbai with reference ...
A study of customer delight of mobile users in western mumbai with reference ...
 
Latest telecom scenario in Nepal: Penetration rate up to 93.69%
Latest telecom scenario in Nepal: Penetration rate up to 93.69%Latest telecom scenario in Nepal: Penetration rate up to 93.69%
Latest telecom scenario in Nepal: Penetration rate up to 93.69%
 
Bottom Of The Pyramid Ver 1.3 22 May 2011 Final
Bottom Of The Pyramid Ver 1.3 22 May 2011 FinalBottom Of The Pyramid Ver 1.3 22 May 2011 Final
Bottom Of The Pyramid Ver 1.3 22 May 2011 Final
 

Mehr von Balaraj BL

Mehr von Balaraj BL (8)

Role of Poultry in alleviating the poverty and malnutrition in India
Role of Poultry in alleviating the poverty and malnutrition in IndiaRole of Poultry in alleviating the poverty and malnutrition in India
Role of Poultry in alleviating the poverty and malnutrition in India
 
Management, Personal Management, Division of Labour
Management, Personal Management, Division of LabourManagement, Personal Management, Division of Labour
Management, Personal Management, Division of Labour
 
Market and Classification of Market
Market and Classification of MarketMarket and Classification of Market
Market and Classification of Market
 
Role of Livestock in Indian Economy
Role of Livestock in Indian EconomyRole of Livestock in Indian Economy
Role of Livestock in Indian Economy
 
Adoption and its Model
Adoption and its ModelAdoption and its Model
Adoption and its Model
 
Extension approaches in India and USA
Extension approaches in India and USAExtension approaches in India and USA
Extension approaches in India and USA
 
Case study and Ethnography
Case study and EthnographyCase study and Ethnography
Case study and Ethnography
 
Learning
LearningLearning
Learning
 

Kürzlich hochgeladen

Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
Chris Hunter
 
Seal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxSeal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptx
negromaestrong
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
QucHHunhnh
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
heathfieldcps1
 

Kürzlich hochgeladen (20)

PROCESS RECORDING FORMAT.docx
PROCESS      RECORDING        FORMAT.docxPROCESS      RECORDING        FORMAT.docx
PROCESS RECORDING FORMAT.docx
 
Application orientated numerical on hev.ppt
Application orientated numerical on hev.pptApplication orientated numerical on hev.ppt
Application orientated numerical on hev.ppt
 
Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
 
Seal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxSeal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptx
 
Holdier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdfHoldier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdf
 
Advance Mobile Application Development class 07
Advance Mobile Application Development class 07Advance Mobile Application Development class 07
Advance Mobile Application Development class 07
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
 
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
Mixin Classes in Odoo 17  How to Extend Models Using Mixin ClassesMixin Classes in Odoo 17  How to Extend Models Using Mixin Classes
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptxUnit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
Web & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfWeb & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdf
 
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
 
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
 
psychiatric nursing HISTORY COLLECTION .docx
psychiatric  nursing HISTORY  COLLECTION  .docxpsychiatric  nursing HISTORY  COLLECTION  .docx
psychiatric nursing HISTORY COLLECTION .docx
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impact
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
 

Kisan Call Center

  • 1. Submitted to, Dr. Rupasi Tiwari Sr, Scientist Submitted by, Balaraj BL M.V.Sc 5076 DIVISION OF EXTENSION EDUCATION ASSIGNMENT ON
  • 2. INDIVIDUAL CONTACT METHOD:- Direct contact of the extension worker with an individual person or farmer or farm women or youth for specific purpose. Extension worker maintains regular contact with individual farmers. Practically, this method poses a challenge to extension workers in terms of the number of individual farmers to be covered.
  • 3.  Farm and home visit  Office call  Telephone calls (KISAN CALL CENTER)  SMS  Flag method  Personal letters  Email  Video calling  Counseling  Correspondence course (www.krishiworld.com)
  • 4. Total Indian population:- 1.23 BILLION. Total rural population :- 874 million. (70%) Total urban population:- 363 million.(30%) ( census 2011 ) TELECOM REGULATORY AUTHORITY OF INDIA (TRAI). 914.59 million telecom subscriber in India. In this 881.40 million are wireless connection and 33.91 millions are land line. The growth rate in mobile phone user. Rural area:- 3.07% Urban area:- 2.06%
  • 5. This rapid growth in telecom industry created the revolution in information and communication technology (ICT). The Department of Agriculture & Cooperation, Ministry of Agriculture, GOI, launched KISSAN CALL CENTER on January 21, 2004 across the country to deliver extension services to the farming community. The purpose of these call centers is to respond to issues raised by farmers, instantly, in the local language. Queries related to agriculture and allied sectors are being addressed through these call.
  • 6. Toll free number:- 18001801551 through out the country. Service period:- 6am -10pm during working days except on Sundays and gazetted holidays. Beyond these hours call are attended in IVRS mode.
  • 7.  The real challenge for policy maker in India is the transfer of technology , because of  large population,  huge geographical area ,  Lack of funds,  Lack of experienced human resource in transfer of technology. So Kisan Call Center scheme will be economic and time saving scheme for EXTENSION activities and this helps in continuous two way interaction among the farmer and extension scientist. The revolution in ICT making this job some how easy.
  • 8.  the kisan call center infrastructure is placed at three locations, Level-1:- A professionally managed call center. Level-2:- A response center in each organization, where service of SMSs are made available. Level-3:- The nodal cell.
  • 9. Two agriculture graduates. Two computers with internet facility. Two telephone with head phone and teleconferencing facility. The entire backup support system consisting of uninterrupted power supply , ac system. The operator pick up the farmers call, after short welcome message takes down the basic information and query of the caller and these details fed to computer. The operator should know the local language and he should from The rural background and able to answer most of the question.
  • 10.  Consists of SMS who are located at their respective place like Research Stations, ATICs, KVKs, Agricultural colleges.  In case the first level operator is not able to answer the question, the operator forwards the call to the concerned SMS.  The data relating to the caller including the question asked is also be transferred to the Level-II functionary on his computer along with the call.
  • 11. consists of a dedicated cell located at the Nodal Office. This would receive the questions that have not been answered at the first and the second levels. Appropriate replies to these questions would be then framed in consultation with the concerned specialists available within or outside the State, by the nodal cell. The replies would be sent to the farmers promptly by post/ e-mail/fax/ telephone etc. within 72 hours of receipt of the question.
  • 12.
  • 13. Sl, no KISAN CALL CENTER STATE(S) 1 AGARATAL TRIPURA 2 AHEMADABAD GUJARAT 3 AIZWAL MIZORAM 4 BENGALOORU KARNATAKA 5 BUBANESHWAR ORISSA 6 CHANDIGARTH PUNJAB & HARYANA 7 COIMBATORE TN & PONDICHERRY 8 DEHARADUN UTTARAKHAND 9 NEW DELHI DELHI 10 GANGTOK SIKKIM 11 GUWAHATI ASSAM & NAGALAND 12 HYDERBAD ANDRA PRADESH
  • 14. Sl, no KISAN CALL CENTER STATE(S) 13 ITANAGAR ARUNACHAL PRADESH 14 JABALPUR M.P 15 JAIPUR RAJASTHAN 16 JAMMU J&K 17 KANPUR UP 18 KOLKATA WB, A&N 19 RAIPUR CHATTISGARTH 20 RANCHI JARKHAND 21 SAMASTIPUR BIHAR 22 SHILLANGO MANIPUR 23 SHIMLA HIMACHAL PRADESH 24 TRICHUR KERALA & LAKSHDEEP 25 NAGPUR MAHARASTRA
  • 15.  SMS text messaging is the most widely used data application in the world. originated from radio telegraphy in radio memo pagers, later defined as part of the Global System for Mobile Communications (GSM).  KISAN KERALA:- 9496113311 :-0472700965  KVKs
  • 16.  Flag method is a communication technique to be used when the farmers and farm families are not at home or in their fields when the extension professional visits. Pest infestation
  • 17. ♣ The flag method was developed by the Korean Extension Workers. In the absence of clienteles, the extension professionals places the written form of the information/recommendation in a red vinyl flag that is attached to a thin pole and place the pole in the field in a place where the farmer can easily find it. ♣ After reading the message, the farmer rolls up the flag and replace it in the same place so that extension worker can collect in his next visit.
  • 18. ☻ The time and energy expended by the extension professional in visiting the farm is not wasted if the farmer or farm family is not there. ☻ It helps in winning the confidence as the clientele can be informed both of the required information and visit of the extension professional.