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Healthcare Industry
Landscape
January 2016
Ed Park
Chief Operating Officer
2
3
4
5
What is
inevitable in
healthcare?
Government/Medicare will continue to push
towards fee-for-value
Employers will continue to shift risk onto patients –
high deductibles, private exchanges, etc.
Payers and Providers will continue to consolidate
Patients will begin to act more like consumers when
shopping for plans and shopping for providers
1
2
3
4
Purchaser response
Macro trends
Provider strategies
Macro trends
$2.9 trillion
11
18
20
22
24
26
28
2007 2008 2009 2010 2011 2012 2013 2014 2015
https://www.nasbo.org/sites/default/files/State%20Expenditure%20Report%20%28Fiscal%202013-2015%29S.pdf
Percentageoftotalstateexpenditures
Medicaid and K-12 Spending
Medicaid
K-12
12
Source: NIHC Concentration of Health Care Spending (Washington, DC: National Institute for Health Care Management Foundation, July 2012),
http://www.nihcm.org/pdf/DataBrief3%20Final.pdf
Individual
Spender Tier
Spending
per Person
Percent of Total
Spending
Top 1% $97,859 21.8%
Top 5% $43,038 49.5%
Top 10% $28,452 65.2%
Top 30% $12,951 89.6%
It is well known that costs are highly concentrated
5% of patients represent half of spending
13
Source: http://www.forbes.com/sites/danmunro/2012/12/30/2012-the-year-in-healthcare-charts/#2715e4857a0bb9c66a1458f9
We also spend more than twice as much per person
on healthcare as other developed countries
85
80
75
79
0 1000 2000 3000 4000 5000 6000 7000
AverageLifeExpectancyatBirth(Years)
Total Expenditure on Health per capita in USD
Linear Trend Line
Hungary
Japan
S. Korea
Mexico
UK
USA
14
http://www.post-gazette.com/stories/news/health/us-health-care-costs-for-the-aged-are-sky-high-371246/
Annual Per Capital Healthcare Costs by Age
$45,000
$40,000
$35,000
$30,000
$25,000
$20,000
$15,000
$10,000
$5,000
$0
10 20 30 40 50 60 70 80 90
US
Germany
UK
Sweden
Spain
Less well known is how rapidly U.S. costs rise with age
relative to other countries
15
Source: 2014 annual report of the Boards of Trustees of the Medicare trust funds.
Projected Change in Medicare Enrollment, 2000-2050
75 8580 9590 0500 1510
100
90
80
70
60
50
40
30
20
10
0
10%
9%
8%
7%
6%
5%
4%
3%
2%
1%
0%
2000 2010 2020 2013 2040 2050
1.9%
3.0%
2.4%
0.9%
0.4%
39.7
47.7
64.3
81.5
88.9 92.4
Average Annual Growth in Enrollment
Medicare Enrollment (in millions)
We know that overall costs will continue to increase as the
population ages – 11,000 people enter Medicare daily
16
8.50%
9.60%
8.60%
7.20%
6.80%
6.50%
6.30%
4.80%
3.80%
3.90%
3.90%
4.10%
3.60%
5.30%
0%
2%
4%
6%
8%
10%
12%
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
Average Annual Percent Change in National Health
Expenditure (Nominal)
Source: Michael Chernew, Harvard School of Public Health
There was some respite as medical inflation slowed 2008-2013,
but spending appears to be re-accelerating
17
Source: http://www.realclearpolicy.com/blog/2012/05/
30%
25%
20%
15%
10%
5%
0%
1970 1980 1990 2000 2010 2020 2030 2040 2050 2060 2070 2080 2085
1970
3.9%
2011
10.4%
2085
25.7%
Social
Security
Medicaid,
Obamacare
Subsidies,
CHIP
Medicare
Actual Projected
Actual
Revenue
Average
Historical
Revenue;
18.1%
2045: Entitlement spending
matches tax revenue average
Overall, we’re still on pace to bankrupt the U.S.
Government
(“public purchasers”)
19
Reminder: the Grand Bargain of the ACA is to expand coverage
while reducing Medicare rates
20
Source: The Advisory Board Company as of January 13, 2016. https://www.advisory.com/daily-briefing/resources/primers/medicaidmap
Expanding
Medicaid
31States plus DC
Considering
Expansion
2States
Not Expanding
Medicaid
17States
Medicaid expansion continues to (selectively) move forward
And the public exchanges are on track with projections
22
17.3%
17.1%
16.9%
16.3%
16.8%
17.1%
18.0%
17.1%
15.6%
13.4%
13.4%
12.9%
11.9%
11.4%
11.6%
11.9%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Q1
2012
Q2
2012
Q3
2012
Q4
2012
Q1
2013
Q2
2013
Q3
2013
Q4
2013
Q1
2014
Q2
2014
Q3
2014
Q4
2014
Q1
2015
Q2
2015
Q3
2015
Q4
2015
Lowest Uninsured Rate on Record
Percentage of U.S. Adults Without Insurance, by Quarter
Decrease in
Uninsured Adult Visits
on athenaNet1,
Expansion States
32%
Decrease in
Uninsured Adult Visits
on athenaNet1,
Non-Expansion States
16%
Source: Gallup, “Uninsured rate essentially unchanged throughout 2015.” 1Quarter 1, 2012 to Quarter 4, 2015. ACAView
All in, we are seeing the lowest uninsured rate on record
23
http://www.politico.com/tipsheets/morning-ehealth/2016/01/politicos-morning-ehealth-209-000-doctors-hit-with-meaningful-use-penalty-this-year-212129
On the other side of the ledger, carrots are turning into sticks
14%swing in Medicare FFS
payments in 2018 based
on 2016 performance
under MU/PQRS/VBM
(-10% to +4%)
24
36%swing in Medicare FFS
payments by 2022 under
MIPS
(-9% to +27%)
25
CMS has signaled that it is putting its foot on the gas
26
Source: https://www.cms.gov/Newsroom/MediaReleaseDatabase/Fact-sheets/2015-Fact-sheets-items/2015-01-26-3.html
2016
All Medicare FFS
85%
30%
2018
All Medicare FFS
90%
50%
All Medicare FFS (Categories 1-4)
FFS linked to quality (Categories 2-4)
Alternative payment models (Categories 3-4)
Target percentage of Medicare FFS payments linked to quality
and alternative payment models in 2016 and 2018
“2016 will be an enormous
and pivotal year for
progress and it’s starting
off with a bang”
–Andy Slavitt, Acting CMS Administrator
January 2016
Fee-For-Service
Optional
Value-Based
Mandatory
20152010 2020+
Meaningful Use
Stage 1
Meaningful Use
Stage 2
Meaningful Use
Stage 3
PQRS Bonuses PQRS Penalties
Value-Based Modifier (VBM)
Bonuses/Penalties
Merit-Based Incentive
Payment System
(MIPS)
Pioneer
ACOs
Medicare Shared Savings
Plan (MSSP) – Track 1/2/3 Next-Generation ACOs
Voluntary Bundled Payments (BPCI)
Mandatory Bundles (CJR)
(hips/knees)
?
FFS+
Global Risk
Episodic Risk
30
Still, it is difficult to predict the future!
Employers
(“private purchasers”)
32
Average Annual Worker and Employer Contributions
to Premiums and Total Premiums for Family Coverage,
1999-2015
*Estimate is statistically different from estimate for the previous year shown (p<.05).
Source: Kaiser/HRET Survey of Employer-Sponsored Health Benefits, 1999-2015.
$4,955
$4,823
$4,565
$4,316
$4,129
$3,997*
$3,515
$3,354
$3,281*
$2,973*
$2,713
$2,661*
$2,412*
$2,137*
$1,787*
$1,619
$1,543
$12,591*
$12,011
$11,786
$11,429*
$10,944*
$9,773
$9,860*
$9,325*
$8,824
$8,508*
$8,167*
$7,289*
$6,657*
$5,866*
$5,274*
$4,819*
$4,247
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
Worker Contribution
Employer Contribution
$5,791
$6,438*
$7,061*
$8,003*
$9,068*
$9,950*
$10,880*
$11,480*
$12,106*
$12,680*
$13,375*
$13,770*
$15,073*
$15,745*
$16,351*
$16,834*
$17,545*
Employer healthcare costs have tripled since 1999
33
Source: Kaiser Employee Benefits Survey, 2013; median wage from EPI analysis of CPS
The Health Care Cost Crunch, 1999-2013
$20,000
$16,000
$12,000
$8,000
$4,000
$0
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
$20.50
$19.50
$18.50
$17.50
$16.50
$15.50
$14.40
8.7
10.4
13.1 16.0 17.8 19.3
22.7 24.5
Weeks of full time work (at median wage need to pay family premium)
Average annual premiums (single coverage)
Average annual premiums (family coverage)
Median wage (right axis)
Today’s average family premium is half a year’s work at median
wage
Private Exchanges Direct Contracting
34
Activist employers continue to experiment, but advanced
mechanisms such as direct-to-employer contracting or private
exchanges have yet to catch fire
35
SOURCE: Kaiser/HRET Survey of Employer Sponsored Health Benefits, 2006-2015
The dominant response so far has been to simply
increase the deductible
$775
$852
$1,124
$1,254
$1,391
$1,537 $1,596
$1,715
$1,797 $1,836
$496
$519 $553
$640 $686
$757
$875 $884
$971
$1,105
$584
$616
$735
$826
$917
$991
$1,097 $1,135
$1,217
$1,318
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
$2,000
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
All Small Firms (3-199 Workers) All Large Firms (200 or More Workers)
All Firms
Deductibles Rising
The year-to-average increases in employer-paid health insurance deductibles aren’t all that big
because some firms haven’t raised them much. But the overall trend is for deductibles to keep
rising, especially at smaller firms.
$1,318average employee deductible
up 60% since 2009
36
37
With patients at full risk up to the deductible,
Yelp for healthcare is going mainstream
Payers
39
Source: 2014 Aetna investor presentation
38%
16%
34%
13%
25%
16%
50%
9%
Uninsured
Consumer Choice
• Public/Private Exchanges
• Individual MA
• Medicare Supplement
• Managed Medicaid
Government
• Medicare FFS
• Medicaid FFS
Employer
2014 2020
319M
334M
We are increasingly becoming a government funded industry
40
Note: Includes cost and demonstration plans, and enrollees in Special Needs Plans as well as other Medicare Advantage plans
Source: MPR/Kaiser Family Foundation analysis of CMS Medicare Advantage enrollment files, 2008-2014, and MPR, “Tracking Medicare Health and Prescription Drug Plans
Monthly Report,” 2001-2207. Report of the Medicare Board of Trustees, 2002.
2.2 2.5 2.8
3.5
4.4
5.4
6.4
6.9 6.8
6.2
5.6 5.3 5.3 5.6
6.8
8.4
9.7
10.5
11.1
11.9
13.1
14.4
15.7
16.8
1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Total Medicare Advantage Enrollment, 1992-2015
In Millions
BBA MMA ACA
Medicare Advantage and Managed Medicaid are growing
especially quickly
41
As of March 31, 2015. t Assuming Anthem maintains CEO and headquarters
Source: The Wall Street Journal, http://www.wsj.com/articles/anthem-agrees-to-buy-cigna-for-48-billion-1437732331
These opportunities in managed Medicare/Medicaid, along with
regulation and reach for market share, is fueling a dance of the
elephants
42
http://www.managedcaremag.com/archives/2015/12/big-meets-even-bigger-more-consolidation-offing
These proposed mergers raise the specter
of consolidating the already-potent market power of
these insurers
Anthem-Cigna merger increases market power
Anthem-Cigna merger raises competitive concerns
Aetna-Humana merger raises concerns
Both mergers reduce competition
43
Source: http://www.wsj.com/articles/health-care-providers-insurers-supersize-1442850400
http://www.aha.org/research/reports/tw/chartbook/2015/15chartbook.pdf, Oliver Wyman
Irving Levin Associates
125 Deals
100
75
50
25
0
’09 ’10 ’11 ‘12 ‘13 ’14 ‘15
Full Year
To Aug.31
In part to counter this power imbalance, we have seen
significant hospital consolidation
44
Source: Oliver Wyman, http://issuu.com/oliverwymangroup/docs/oliver_wyman_ahip_vertical_integrat
And back to the future – payers and providers are dipping their
toes in the waters of narrowed networks and vertical
consolidation
Patients
46
Americans are the best shoppers in the world and we’re
starting to shop
47
Access and convenience are becoming
increasingly important
Health systems are responding by increasingly trying to meet
patients where they are in their neighborhood…
48
49
…or in the home with telehealth
50
Remote monitoring has not yet hit mass-market
but it will inevitably play a larger role
51
Quick Stats
6,380 Google Play Store ratings: 4.54 / 5 stars
1,243 Apple App Store ratings: 4.5 / 5 stars
Net Promoter Score: 58
• Amex: 45
• Netflix: 45
• CVS: 26
• Health insurance avg: 17
9,755 Facebook fans
• Omada Health: 825
• Propeller Health: 515
Consumers are beginning to demand healthcare experiences that are
every bit as sophisticated as other consumer experiences
52
Provider Strategies
Consolidation remains the dominant
primary response
The health care chess board…
Urgent
Care
Imaging
Center
Lab
Pharmacy
Retail
Clinic
Small
Physician
Group
Small
Physician
Group
Hospital
Hospital
Small
Physician
Group
Small
Physician
Group
Specialty
Clinic
Orthopedics
Special
Surgery
At-risk health
system
At-risk health
system
Urgent
Care
Imaging
Center
Lab
Pharmacy
Retail
Clinic
Small
Physician
Group
Small
Physician
Group
Hospital
Hospital
Small
Physician
Group
Small
Physician
Group
Specialty
Clinic
Orthopedics
Special
Surgery
At-risk health
system
At-risk health
system
1 Build a hospital-centered health system and own most of
the continuum of care
Urgent
Care
Imaging
Center
Lab
Pharmacy
Retail
Clinic
Small
Physician
Group
Small
Physician
Group
Hospital
Hospital
Small
Physician
Group
Small
Physician
Group
Specialty
Clinic
Orthopedics
Special
Surgery
At-risk health
system
At-risk health
system
2 Build a multispecialty group that focuses on primary care
delivery with “consulting” specialists
Urgent
Care
Imaging
Center
Lab
Pharmacy
Retail
Clinic
Small
Physician
Group
Small
Physician
Group
Hospital
Hospital
Small
Physician
Group
Small
Physician
Group
Specialty
Clinic
Orthopedics
Special
Surgery
At-risk health
system
At-risk health
system
3 Build a specialty bloc that focuses on doing a few things
well
59
4 Create a new model at the periphery – a reinvention of
traditional primary care
60
Stepping back, some of the most successful strategies will be hybrids
61
ownership
vs
alignment
62
Advances in interoperability are making these hybrid models easier
63
Medications
are manually
reconciled by
the MA or
provider
Vaccines,
problems, allergies
are automatically
reconciled with
source attribution
noted
All documents and
notes across the
continuum of care
(labs, imaging centers,
discharge summaries)
are available
For the first time, a cross-system view of the patient is within reach
64
The Argonaut Project
66
Note: Responses from physicians in management-led organizations
Source: Bain Front Line of Healthcare Survey, January 2015
What is the most important change your organization
needs to make in order to achieve its mission?
Responses from physicians in management-led organizations
Physician leadership remains the scarcest commodity
Engage Physicians
Communicate With Physicians
Improve Tech Capabilities
QualityPatientCare
AdaptToChangingHealthcareLandscape
ImproveWorkEnvironment
Better Access
Alignment On Mission
IncreaseServices
Other
StayOnCurrentPath
Increase Services Group Oversight
Improve Allocation Of Resources
Align With Other Health Entities
Maintain/Increase Autonomy
Better Training
Reduced Overhead
Accountability Increase Efficiency
Reduce Costs
Improve Reimbursements
Improve Leadership
Improve Facility
Improve BenefitsFocus On StaffingImprove Org Structure
LowerCosts
PhysicianLeadership
Grow Market Share
Focus On Niche
Increase patient Time
Increase Marketing
ReduceBureaucracy
IncreasepatientVolume
Continue Clinical Excellence
67
The government is becoming an even bigger player and value-
based payments (MU, PQRS/VBM, MSSP, CJR, MIPS, etc.) are
here to stay1
The patient-as-consumer movement is rapidly unfolding–
developing an intentional strategy for this is crucial2
With great uncertainty comes great opportunity – those who lead
can gather outsized gains3
Key Takeaways
Thank You

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Healthcare Industry Landscape

Hinweis der Redaktion

  1. Cray-2 was 1985. an Apple Watch is more than twice as powerful as the iPhone 4
  2. So that’s amazon. What is this number? Any guesses? It’s the total amount we spend on all retail purchases, combined. Cars, jewelry, electronics, blenders, telescopes. Everything. We spend more on healthcare than all of these goods combined.
  3. Employers are looking to curb costs by any measure
  4. For just a moment, let’s remind ourselves why the government cares at all. The essential reason is that healthcare spending is by far the most quickly growing slice of the federal budget, and by 2045 spending on healthcare and social security will equal the entirety of the government’s tax revenues. Everyone sees this coming, and that’s why there’s such a panic unfolding on how to stop it.
  5. First, the government.
  6. So, 2016. Let me start with how we are advancing the agenda on how health care is delivered. To the 130 million Americans in the Medicare, Medicaid and CHIP programs, and by extension how care is paid for across all of health care, 2016 will be an enormous and pivotal year for progress and it’s starting off with a bang. We announced today the participants in the Next Generation ACO model. In Next Gen, provider groups take full financial responsibility for a patient’s care and have innovative options like telemedicine, home visits, and direct consumer incentive and engagement options. It’s a model driven by all the lessons learned and feedback from previous participants and results. And the news is very good. With 21 new Next Gen ACOs, there will be over 475 total ACOs with 30,000 physicians participating around the country, including 64 that are 2-sided or full risk, up from 19 just last year and of course zero before the Affordable Care Act. My read of this news is that in 2016, we have not only more ACOs, but better ACOs. In total, 8.9 million Medicare FFS beneficiaries, or greater than 1 in 5, in 49 states and the District of Colombia, will now be a part of an ACO, with 1.6 million in better, more advanced models. Many have wondered whether ACOs would succeed or would end up in the dustbin of health care’s three-letter acronyms. As a recovering entrepreneur, I can certainly tell you that the execution in the first stage is often the hardest part. But today’s news is strong evidence that ACO’s will be part of ushering in the new wave of alternative payment models. They have demonstrated improvements in quality, patient experience and have been certified to reduce costs. But it’s important to remember where we are. Think of the Next Gen model like the second generation iPhone. There will still be progress and setbacks and we will continually improve. The implementation of the bipartisan MACRA legislation is a major item squarely on our punch list that has everyone’s attention. At its most basic level it is a program that brings pay for value into the mainstream through something called the Merit-based incentive program, which compels us to measure physicians on four categories: quality, cost, the use of technology, and practice improvement. The stakes are high for this program. As any physician will tell you, physician burden and frustration levels are real. Programs designed to improve often distract. Done poorly, measures are divorced from how physicians practice and add to the cynicism that people who build these programs just don’t get it. Over the next several months, we will be rolling out details, but for now a couple of themes. At its core, we need to simplify. We have the opportunity to sunset three old programs and align them together in a single new program. That program needs to be streamlined and simple to use so physicians can focus where they need to – on their patients. We are designing from the outside-in. We started by working with front-line physicians, tech companies, and practice managers over a four day session and through an RFI to garner direct feedback on the right measures for each specialty and how to implement the program most simply.  Jim and the AMA team were of significant help.
  7. “As a very large payer in the system, we believe we have a responsibility to lead," said Health and Human Services Secretary Sylvia Mathews Burwell in a press conference. "For the first time, we’re going to set clear goals and establish a clear timeline for moving from volume to value in the Medicare system.” As an example of how close the government is really getting: in January, CMS announced officially that it wants to get more aggressive about tying payments to quality. By 2018, the Obama administration wants half of all Medicare payments to flow through value-based entities like ACOs, up from 30% today. And it wants 90% of all Medicare payments to be tied in some way to quality. That is, one way that you could accomplish a bending in the healthcare trend might be to make blunt cuts– that is, simply continuing to increase the sequester, year after year. But rather than strictly blunt cuts, the government wants to tie these cuts to certain quality measures, so that high-quality, low-cost providers are rewarded and low-quality, high-cost providers are penalized. Next generation ACOs
  8. So, 2016. Let me start with how we are advancing the agenda on how health care is delivered. To the 130 million Americans in the Medicare, Medicaid and CHIP programs, and by extension how care is paid for across all of health care, 2016 will be an enormous and pivotal year for progress and it’s starting off with a bang. We announced today the participants in the Next Generation ACO model. In Next Gen, provider groups take full financial responsibility for a patient’s care and have innovative options like telemedicine, home visits, and direct consumer incentive and engagement options. It’s a model driven by all the lessons learned and feedback from previous participants and results. And the news is very good. With 21 new Next Gen ACOs, there will be over 475 total ACOs with 30,000 physicians participating around the country, including 64 that are 2-sided or full risk, up from 19 just last year and of course zero before the Affordable Care Act. My read of this news is that in 2016, we have not only more ACOs, but better ACOs. In total, 8.9 million Medicare FFS beneficiaries, or greater than 1 in 5, in 49 states and the District of Colombia, will now be a part of an ACO, with 1.6 million in better, more advanced models. Many have wondered whether ACOs would succeed or would end up in the dustbin of health care’s three-letter acronyms. As a recovering entrepreneur, I can certainly tell you that the execution in the first stage is often the hardest part. But today’s news is strong evidence that ACO’s will be part of ushering in the new wave of alternative payment models. They have demonstrated improvements in quality, patient experience and have been certified to reduce costs. But it’s important to remember where we are. Think of the Next Gen model like the second generation iPhone. There will still be progress and setbacks and we will continually improve. The implementation of the bipartisan MACRA legislation is a major item squarely on our punch list that has everyone’s attention. At its most basic level it is a program that brings pay for value into the mainstream through something called the Merit-based incentive program, which compels us to measure physicians on four categories: quality, cost, the use of technology, and practice improvement. The stakes are high for this program. As any physician will tell you, physician burden and frustration levels are real. Programs designed to improve often distract. Done poorly, measures are divorced from how physicians practice and add to the cynicism that people who build these programs just don’t get it. Over the next several months, we will be rolling out details, but for now a couple of themes. At its core, we need to simplify. We have the opportunity to sunset three old programs and align them together in a single new program. That program needs to be streamlined and simple to use so physicians can focus where they need to – on their patients. We are designing from the outside-in. We started by working with front-line physicians, tech companies, and practice managers over a four day session and through an RFI to garner direct feedback on the right measures for each specialty and how to implement the program most simply.  Jim and the AMA team were of significant help.
  9. But there is a method behind the madness
  10. MU regulations were finalized in october, and most recently there has been much talk of scrapping MU3 ICD10 was delayed twice Cadillac tax delayed But MSSPs have taken root Exchanges are off to the races … New regulations like CCJRI no longer require congressional approval …
  11. Employer costs are skyrocketing
  12. But experts say Boeing has the sophistication, resources and workforce to dictate its own terms, and health systems see clear benefits to winning its business. Boeing has “market share and volume,” said Donn Sorensen, president of Mercy's operations in eastern Missouri, where Boeing has roughly 13,000 workers eligible for narrow-network health plans next year. Boeing's new contracts are with Mercy in St. Louis and the Roper St. Francis Health Alliance in Charleston, S.C. Its Seattle contract is with the Providence-Swedish Health Alliance.
  13. http://kff.org/health-costs/press-release/employer-sponsored-family-health-premiums-rise-3-percent-in-2014/
  14. http://www.wsj.com/articles/anthem-agrees-to-buy-cigna-for-48-billion-1437732331
  15. Congress zeroes in on the competitive and cost impact of proposed deals that would collapse the health-insurance industry’s top five players into just three massive companies, each with more than $100 billion in annual revenue. Similar to most industries, healthcare insurance merger activity has gone through multiple distinct waves. A spate of acquisitions in the 1990s through the early 2000s sought to grow regional scale and lower administrative costs or to double down on more attractive (at that time) segments such as the individual market. In another wave of acquisitions in the late 2000s and early 2010s, the aim was to diversify insurance companies in the face of looming health reform. In yet another wave, national insurers acquired the largest Medicare Advantage and managed Medicaid platforms, once the essential elements of health reform came into focus. The most recent wave of deals, including Aetna-Humana and Anthem-Cigna, is far different, not only because of the sheer size of the companies involved (see Figure 1) but because it comes at a time when health insurers are fully immersed in reshaping themselves to deal with the Affordable Care Act, the shift to value-based care and unprecedented consumerism in healthcare. As such, the companies face the daunting challenge of merger integration on a huge scale—and eliminating literally billions of dollars in selling, general and administrative costs—while in the process of reevaluating and redefining their business models http://www.bain.com/publications/articles/mega-mergers-in-health-insurance-steps-to-successful-integration.aspx
  16. Find source to suss out story – minorly
  17. Image sources: http://www.vivaveltoro.com/2014/07/doctorondemand.html http://divinelifestyle.com/american-well-see-a-doctor-from-the-comfort-of-your-home-for-49-free-visit/
  18. Especially true internationally, these specialized providers profit from doing what they’re best at & forgetting the rest “Experience matters, diagnosis and treatments should be increasingly specialized” - Michael Porter & Elizabeth Teisberg Capital intensive Depends on being able to raise prices Requires paying docs more than they make Reversing a 25% clinical inefficiency and 50% admin inefficiency assoc w/ employment ½ day per 100 lives trend in inpatient care decline
  19. Especially true internationally, these specialized providers profit from doing what they’re best at & forgetting the rest “Experience matters, diagnosis and treatments should be increasingly specialized” - Michael Porter & Elizabeth Teisberg Capital intensive Depends on being able to raise prices Requires paying docs more than they make Reversing a 25% clinical inefficiency and 50% admin inefficiency assoc w/ employment ½ day per 100 lives trend in inpatient care decline
  20. Obvious… tom at one medical, rushika at mdvip, doctor on demand. Massive uptake of telehealh, driven in large part by the success of retail.