APM webinar Using research to improve the delivery and effectiveness of change programmes 21st October 2013. Presentation by Martin Taylor

1. Prospective Enabling Change
Specific Interest Group (SIG)
Survey Analysis
Overview
By Martin Taylor
1

2. Introduction
2

3. Survey Introduction
 Over 300 responses
 High quality responses received from a wide range
of organisations in private and public sectors
 Has helped to inform SIG scope

4. Survey Analysis - Sector
respondents are
professional services, with the
 19% of sector being IT atfromand financial services at 8.5% next
largest
9%
sector responses were provided
 Publiclocal government (8%), educationfrom central government
(8%),
(6%) and health (4%)

5. Survey Analysis - Experience
 More than two thirds of respondentsahave worked with change for
management as the primary part, or significant part of their role,
over 5 years

6. Survey Analysis – Approach to Change
their approach to
 Over 50% of respondents describeincidental or none change
management as informal/ad hoc,
 Respondents are experienced and well qualified but less than half
their organisations have a formal/structured approach to
change, which is a key finding from this survey

7. Survey Analysis – Approach Adding Value?
 Only 41% believe their approach to change management provides
value most of the time or all of the time
 This shows that there is significant potential for improving the
approach to change within organisations

8. Survey Analysis – Factors for Successful Change

By far the most important factor for success is executive commitment and sponsorship during
the implementation of change management and during the post-implementation phase

It was surprising to see that the use of a structured approach to implementing change was not
rated higher. This implies people feel this is important but it is not being applied in practice

9. Survey Analysis – SIG Scope

This response identifies the most important areas for the SIG to focus on as
cultural change, resistance to change, strategic change and change readiness

Leadership, stakeholder management and communications are also considered to
be important areas

10. Summary
 Survey responses reinforce the interest and support for the
Enabling Change SIG
 Discovery event on 7th November at CBI Conference Centre
in London – “Change – the Imperatives for Success”
 Survey report available at Discovery event
 Thank you to everyone who completed the survey and to
the SIG working group for compiling the survey