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The digital imperative and transformation
1.
© Arrk Group
2015www.arrkgroup.com The Digital Imperative and Digital Transformation Ian Southward
2.
© Arrk Group
2015www.arrkgroup.com Founded in 1998 and run on a collaborative, win-win ethic Core competence is engineering digital products and platforms using high performing software engineering practices delivered through dedicated distributed teams We provide dedicated teams to clients as an integrated part of their own organisation We innovate through our SpArrk Community Programme to drive thought leadership Who are We? 150 people, 20 in UK, 130 in Mumbai We believe in small teams delivering quickly We use User Centred Design and Agile practices to deliver quickly and drive up quality, communication and transparency We build “digital self-service” systems to reduce cost, maximise productivity and user satisfaction We focus on financial, Government , the not for profit and education sectors We build applications that are digital by default and deployable in the cloud
3.
© Arrk Group
2015www.arrkgroup.com Digital technology offers many advantages Technology the biggest thing in business Many organisations struggle to implement change programmes Organisations that can’t integrate digital technology will limit their impact Takes Leadership and Capabilities in Digital Technology The Digital Imperative 9 - 26% more profitable than their industry sector Generate 9% more revenue than their competition 9% more efficient than their competition Source: Cap Gemini
4.
© Arrk Group
2015www.arrkgroup.com Parking Service Housing Benefits Housing Rents Housing Advice Pest Control Licensing Managing a Council Home Building Control Roads, Streets & Traffic Management Food safety Update Housing Application Community Safety and Anti-social behavior Libraries Births, Deaths, marriages and NCS/SCS Housing Repairs Council Tax Rubbish and Recycling Electoral Services Childcare Services Planning Services Trees Leaseholder Services Commercial Waste Streets and Footpaths Noise Control Health and Safety Sports and Leisure Parks and Open Spaces Payments Adult Social Care Local Government : Services offered
5.
© Arrk Group
2015www.arrkgroup.com Reduce Costs, Increase Efficiency Optimised user experience and channel shift Improve collaboration across employees Put data at the heart of user experience Transparency and e-Democracy Drive innovation and new ways of working Digital Imperative in Local Government 8.62 2.83 0.15 0 2 4 6 8 10 Face-To Face Phone Web ₤ Interaction Type Expense per Transaction
6.
© Arrk Group
2015www.arrkgroup.com 25 on-line questions to measure digital maturity Measurements across 5 dimensions Leadership Execution Organisation Customer Experience Digital Platform Five levels of Categoristation Digital Dinosaur Digital Tortoise Digital Panda Digital Tiger Digital Eagle Digital Maturity Assessment
7.
© Arrk Group
2015www.arrkgroup.com Digital Leadership •Technology and business together •End to end Single platform •Holistic access to services Technology Vision ExecutionGovernance •Top Down and Bottom Up •Outcome Based •Future Focused •Transformative •Business and IT •Engagement •Rapid Execution •Digital Skills •Innovate with Partners •Phased and iterative •Support Pioneering Initiatives •Goals and Measurement •Cultural shift •Sustain investment
8.
© Arrk Group
2015www.arrkgroup.com There is a vision and strategy that clearly defines the importance of the digitisation 39% 42% 19% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% YES PARTLY NO Sample: 363
9.
© Arrk Group
2015www.arrkgroup.com Is there organisational level governance for supporting digital transformation? 25% 53% 21% 0% 10% 20% 30% 40% 50% 60% ENTIRELY BUSINESS UNIT LEVEL ONLY NOT AT ALL Sample: 229
10.
© Arrk Group
2015www.arrkgroup.com Rapid, iterative execution is vital Time to market as short as possible Design services around the user Monitor usage and evolve Deliver front end functionality frequently Invest in digital skills Make progress as transparent as possible Use technology platforms to engage and scale Strong governance to sustain investment and evolve services Execution & Delivery
11.
© Arrk Group
2015www.arrkgroup.com How do you rate your organisation's ability to identify and execute on its digital capabilities? 14% 19% 26% 30% 12% 0% 5% 10% 15% 20% 25% 30% 35% GROUNDBREAKING INITIATIVES CONTINUALLY BEING DELIVERED FOCUSED AND REGULAR ACTIVITIES TO ENHANCE YOUR DIGITAL CAPABILITIES USING IDEAS / INITIATIVES FROM COMPETITORS, REGULAR UPDATES AD-HOC UPDATES, NO STRATEGIC PLAN IRREGULAR / SPORADIC / AS NEEDED, SLOW TO DELIVER Sample: 146
12.
© Arrk Group
2015www.arrkgroup.com Innovation and an entrepreneurial spirit Connected, Collaborative and Transparent The most important thing in business is technology Digital Leadership Roles to drive change Chief Digital Officer Think like digital entrepreneurs Empower, Innovate and Unleash Organisation (& Culture) Standardise Versus Empower Control Versus Innovate Orchestrate Versus Unleash
13.
© Arrk Group
2015www.arrkgroup.com We have 3 “self-forming” communities around themes that emphasise our core capabilities and key trends in our industry The teams meet every two weeks to discuss and agree topics for research We publish blogs and white papers, produce videos and produce concepts, working prototypes The SpArrk Communities have developed a range of collateral and experience with IOT, Open Source Digital Architecture, DevOps, Automated Testing of Multiple Browsers, ScrumBan, Agile Maturity, Digital Maturity, Agile Forecasting… http://www.arrkgroup.com/thought-leadership/ Innovative Culture Digital Platform and Architecture High Performance Software Engineering Leading Edge Technologies
14.
© Arrk Group
2015www.arrkgroup.com All users Internal & external audiences Design from external perspective Put user and user data at heart of experience Mobile first Increase loyalty and create positive brand perceptions Customer Experience
15.
© Arrk Group
2015www.arrkgroup.com Multi-tiered, loosely coupled platform Holistic front end to access services Digital by default Ability to interface with all legacy and 3rd party applications Leverage scalability using cloud Leverage open source technology Use NoSQL (or Big Data) to drive insight Digital Platform
16.
© Arrk Group
2015www.arrkgroup.com Ongoing Process Vision Focus Mobilise Sustain • Build Awareness • Create Vision • Align Organisation • Roadmap • Governance • Fund transformation • Engage • Cultural change • Deliver rapidly • Develop skills • Develop capability • Monitor and Evolve
17.
© Arrk Group
2015www.arrkgroup.com Is there acceptance that the organisation will change with progressive digitisation? 17% 40% 31% 13% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% YES, WE FULLY ACCEPT THE CHANGES AND HAVE ADOPTED A TRULY ENTREPRENEURIAL APPROACH AND THINK DIGITAL FIRST PARTIALLY BUT WE ARE NOT ENTREPRENEURIAL ENOUGH ACROSS OUR ORGANISATION PARTIALLY BUT MAINLY SILOED THINKING, WITH LITTLE COLLABORATION ACROSS THE ORGANISATION NO AND VERY LITTLE ENGAGEMENT WITH ORGANISATION TO DRIVE NEW INITIATIVES Sample: 134
18.
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2015www.arrkgroup.com What challenges exist which would prevent you from implementing digital innovation? 20% 38% 43% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% THERE ARE NO BARRIERS. WE HAVE A SUCCESSFUL PROGRAMME OF ACTIVITY FULLY SUPPORTED BY THE ORGANISATION ALL AREAS OF THE ORGANISATION CONSULTED AND SUPPORTED WHERE A BUSINESS CASE EXISTS CONTINUAL RESISTANCE FROM PARTS OF THE ORGANISATION WHERE ANALOGUE PROCESSES AND BUSINESS AS USUAL THINKING PREVAILS Sample: 127
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2015www.arrkgroup.com Only Just the Start! Artificial Intelligence Augmented Reality Robotics Wearables Internet of Things Sharing Economies
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© Arrk Group
2015www.arrkgroup.com Download our white papers ‘The Digital Imperative’ Cloud BYOD Social Media Mobile Putting The User First http://bit.ly/digital-imperative http://bit.ly/User-First-WP Further reading
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© Arrk Group
2015www.arrkgroup.com Ian Southward Ian.southward@arrkgroup.com 07976 124629
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