Surviving change through cross-functionality - a visual story

Surviving Change though
Cross-functionality

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This is John

Product Development Department

Fronend team JS Display team
Service Backend team
Backend team

Fronend team JS Display team
Service Backend team
Backend team
Quality Department
Product Owner
Scrum master
Systems architects

QA
S. Backend
Backend
Frontend
Timeline
JS Display
Sprint 1 Sprint 2 Sprint 3 Sprint 4
Amazing Inc.’s Roadmap
Epics Stories
Epic 1 SBE, 1 BE, 1 FE
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …
Quarterly Coordination

QA
S. Backend
Backend
Frontend
Timeline
JS Display
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …
1
2
3

QA
S. Backend
Backend
Frontend
Timeline
JS Display
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …
1
2
3
1 2 3 4 5 6

QA
S. Backend
Backend
Frontend
Timeline
JS Display
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …
1
2
3
1 2 3 4 5 6
1
2

QA
S. Backend
Backend
Frontend
Timeline
JS Display
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …
1
2
3
1 2 3 4 5 6
11
2

QA
S. Backend
Backend
Frontend
Timeline
JS Display
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …
1
1
2
3
1 2 3 4 5 6
11
2

QA
S. Backend
Backend
Frontend
Timeline
JS Display
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …
1
1
2
3
1 2 3 4 5 6
1
11
2

QA
S. Backend
Backend
Frontend
Timeline
JS Display
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …
1
1
2
3
1 2 3 4 5 6
1
2
11
2

JS FE Backlog Q1
Story 1
Story 2
Story 3
Story 4
Story 5
Story 6
Hardening Timebox
…
S BE Backlog Q1
Story 1
Story 1
Story 1
Hardening Timebox
…
FE Backlog Q1
Story 1
Story 2
Story 3
Hardening Timebox
…
BE Backlog Q1
Story 1
Story 2
Story 2
Hardening Timebox
…
Quarterly Coordination - Result
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

1st Sprint & Review
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
3 4 5 6
2
1 1
2
current time

1st Sprint & Review
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
3 4 5 6
2
1 1
2
1
current time

1st Sprint & Review
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
3 4 5 6
2
1 1
2
Epic % done % expected
33 % 33 %
33 % 33 %
0 % 0 %
0 % 0 %
33 % 33 %
50 % 50 %
↑
↑
↑
↑
1
current time

Second Sprint Planning
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
3 4 5 6
2
1 1
2
1
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
3 4 5 6
2
1 1
2
1
current time
FE security update
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
3 4 5 6
2
1 1
2
Hardening2
1 2
current time
FE security update
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

2
Hardening2
4
Incorporating Customer & QA Feedback
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
3 5 6
2
1 1
1 2
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

4
2 Hardening
2
Hardening 9’
8’
7’ 2
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
3 5 6
2
1 1
1 2
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

4 3
2 Hardening
2
Hardening 9’
8’
7’ 2
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
3 5 6
2
1 1
1 2 3
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

Integration dependency
7’ 2 Hardening
2
Hardening 9’
8’
2
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1 1
3 4 3
1 2 3
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

Integration dependency
7’ 2 Hardening
2
Hardening 9’
8’
2
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1 1
3 4 3
1 2 3 4
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

3
Second Sprint Review
7’ 2 Hardening
2
Hardening 9’
8’
2
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1 1
43
1 2 3 4
current time

3
Second Sprint Review
7’ 2 Hardening
2
Hardening 9’
8’
2
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1 1
43
67 % 67 %
22 % 44 %
50 % 50 %
0 % 0 %
33 % 33 %
50 % 100 %
↑
↓
↑
1 2 3 4
current time

Third Sprint Planning
3
2
Hardening 9’
8’
Hardening27’ 2
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1 1
43
1 2 3 4
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

3
2
9’
8’
Hardening27’ 2
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1 1
43 3 4
1 2 3 4
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

3
2
9’
8’
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1 1
43 3 4
51 2 3 4
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …
27’4

27’
e2e QA Feedback comes in
4
3
2
9’
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1 1
43 3 4
51 2 3 4
current time
8’
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

27’
4
3
2
9’
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
1 15
51 2 3 4 6
current time
8’
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

4
3
2
9’
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
1 15
7’7’ 6
51 2 3 4 6
current time
8’
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

7
4
3 9’
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
1 15
7’7’ 6
51 2 3 4 6
current time
8’
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

6
1
8’
Third Sprint Review
7
4
3 9’
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
15
7’7’
51 2 3 4 6
current time

6
1
8’
Third Sprint Review
7
4
3 9’
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
15
7’7’
80 % 100 %
55 % 66 %
50 % 50 %
0 % 33 %
33 % 33 %
50 % 100 %
↑
↑
51 2 3 4 6
current time

Planning Forth Sprint
6
1
7
4
3
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
5
8’
9’
1
7’7’
51 2 3 4 6
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

Planning Forth Sprint
6
1
7
4
3
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
5
7’
Bug
fixing
Bug
fixing
Bug
fixing
Bug
fixing
51 2 3 4 6
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

6 Bug
fixing
Bug
fixing5
Bug
fixing
Bug
fixing
1
7
4
3
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
7’
Important developer gets ill
51 2 3 4 6
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

5
Bug
fixing
6 Bug
fixing
Bug
fixing
Bug
fixing
1
7
4
3
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
7’
51 2 3 4 6 7
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

5
Bug
fixing
6 B. 6 Bug
fix.
Bug
fixing
Bug
fixing
1
7
4
3
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
7’
51 2 3 4 6 7
current time
Epics Stories
Epic 6 x JS D
Epic 1 SBE, 1 BE
Epic 3 x FE
Epic 1 BE, 1 FE
… …

5
Bug
fixing
6 B. 6 Bug
fix.
Forth Sprint (Quarterly) Review
Bug
fixing
1
Bug
fixing 7
4
3
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
7’
51 2 3 4 6 7
current time

Epic % done
% expected
at Q-start
(100%) 100 %
67 % 100 %
50 % 100 %
0 % 33 %
33 % 33 %
50 % 100 %
↑
( )
↑
5
Bug
fixing
6 B. 6 Bug
fix.
Forth Sprint (Quarterly) Review
Bug
fixing
1
Bug
fixing 7
4
3
QA
S. Backend 1
Backend 1
Frontend 1
Timeline
JS Display 1
2
2
3
5 6
2
1
43 3 4
7’
51 2 3 4 6 7
current time

Analysing waste that impedes development

Not working on highest
priority items
Creating plans that are
never followed
Creating work in
progress that outdates
before going to
production
Creating documents for
handoffs
Focus switching

Kinds of
Waste
Not working on
highest priority
items
Creating plans that
are never followed
Creating work in progress
that outdates before going
to production
Creating documents
for handoffs
Focus switching
Quarter start
Change 1:stakeholder
feedback => new story
Change 2: FE
technology update
Change 3: QA gives
feedback late
Change 4: Integration
dependency
Change 5: Diﬀerent
BE then expected by
FE
Change 6: New edge-
cases pop up
Change 7: Important
dev gets ill
Total
priority items
never followed
Creating work in
before going to
production
handoffs
Focus switching

Kinds of
Waste
Not working on
highest priority
items
Creating plans that
are never followed
Creating work in progress
that outdates before going
to production
Creating documents
for handoffs
Focus switching
Quarter start
Change 2: FE
technology update
Change 3: QA gives
feedback late
dependency
BE then expected by
FE
Change 6: New edge-
cases pop up
Change 7: Important
dev gets ill
Total
– very seriously impeded! – impeded – seriously impeded!! !!!
priority items
never followed
Creating work in
before going to
production
handoffs
Focus switching

priority items
never followed
Creating work in
before going to
production
handoffs
Focus switching
Quarter start -
- -
Change 2: FE
technology update
Change 3: QA gives
feedback late
- -
dependency
-
BE then expected by
FE
Change 6: New edge-
cases pop up
Change 7: Important
dev gets ill ! - -
Total
! – impeded – seriously impeded!! – very seriously impeded!!!
!!!!! ! !
!! !
! !! !!! ! !
! !! !!!
!! !! !! !
!! !! !! !!
!! !!! !! !! !!
! !!!!
!!!
!!!

Drawing conclusions
priority items
never followed
Creating work in
before going to
production
handoffs
Focus switching
Quarter start -
- -
Change 2: FE
technology update
Change 3: QA gives
feedback late
- -
dependency
-
BE then expected by
FE
Change 6: New edge-
cases pop up
Change 7: Important
dev gets ill ! - -
Total -15 -15 -12 -6 -13
! – impeded – seriously impeded!! – very seriously impeded!!!
!!!!! ! !
!! !
! !! !!! ! !
! !! !!!
!! !! !! !
!! !! !! !!
!! !!! !! !! !!
! !!!!
!
!!!
!!!
! ! ! !

Several months of intense coaching pass by

First Sprint Planning
Amazing Inc.’s Backlog
EPIC 5 stories
EPIC 10 stories
EPIC 9 stories
EPIC 10 stories
EPIC To be refined
EPIC To be refined
EPIC To be refined
… …

First Sprint Planning
Amazing Inc.’s Backlog
EPIC 5 stories
EPIC 10 stories
EPIC 9 stories
EPIC 10 stories
EPIC To be refined
EPIC To be refined
EPIC To be refined
… …
1
2
3 4 5
Timeline
Sprint 1 Sprint 2 …
Team A
JS Display
Frontend
Backend
Service Backend
QA
Team B
Team C
current time
2
5
3 41
6

Timeline
5 5
Changes still occur, people misunderstand each other
Amazing Inc.’s Backlog-1
EPIC 5 stories
EPIC 10 stories
EPIC 9 stories
EPIC 10 stories
EPIC To be refined
EPIC To be refined
EPIC To be refined
… …
1
2
3 4
1 3 4
Team A
JS Display
Frontend
Backend
Service Backend
QA
Team B
Team C
2 6
current time

Timeline
5 5
Changes still occur, people misunderstand each other
EPIC 5 stories
EPIC 10 stories
EPIC 9 stories
EPIC 10 stories
EPIC To be refined
EPIC To be refined
EPIC To be refined
… …
1
2
3 4
1 3 4
Team A
JS Display
Frontend
Backend
Service Backend
QA
Team B
Team C
2 6
current time
1

5 5
Timeline
Important developer gets ill, edge-cases are found
EPIC 5 stories
EPIC 10 stories
EPIC 9 stories
EPIC 10 stories
EPIC To be refined
EPIC To be refined
EPIC To be refined
… …
61
2
3 4
1 3 4
Team A
JS Display
Frontend
Backend
Service Backend
QA
Team B
Team C
2
current time
1

5 5
Timeline
2
EPIC 5 stories
EPIC 10 stories
EPIC 9 stories
EPIC 10 stories
EPIC To be refined
EPIC To be refined
EPIC To be refined
… …
1
2
3 4
1 3 4
Team A
JS Display
Frontend
Backend
Service Backend
QA
Team B
Team C
current time
1 2

Timeline
5
2
EPIC 5 stories
EPIC 10 stories
EPIC 9 stories
EPIC 10 stories
EPIC To be refined
EPIC To be refined
EPIC To be refined
… …
1
2
3 4
1 3 4
Team A
JS Display
Frontend
Backend
Service Backend
QA
Team B
Team C
current time
1 2 3

5
Timeline
First Sprint Review
21
2
3 4
1 3 4
JS Display
Frontend
Backend
Service Backend
QA
Team B
Team C
current time
1 2 3

5
Timeline
First Sprint Review
21
2
3 4
1 3 4
JS Display
Frontend
Backend
Service Backend
QA
Team B
Team C
100 % 100 %
40 % 60 %
0 % 0 %
0 % 0
0 0
0 0
current time
1 2 3

Where does uncertainty & change come from?

Where does uncertainty & change come from?
partners
Requirements
peoples
availability
users
customers
channels
competitors
Implementation
bugs in tools
complicated
code
evolving
expertise
updates in
tools
new
technologies
edge cases

Do you think real cross-functionality is worth trying?
Anton Skornyakov
CSP, CLP, CSM, CSPO
web www.agile.coach
twitter @antonskornyakov
email anton@agile.coach

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