In my Master Project for the Innovation & Technology Business School Zigurat i was thinking about digital transformation of a country in focus of cities. I worked out a high level concept based on citizen needs: A Platform Model that includes Virtual Identity, Service Portfolio and a Public Backlog, that enables Cities to create a highly innovative Enviroment that fits to different city cultures. I looking forward to your thoughts and feedback. Mail me: andre@hyperstacks.de

1. The global Village.
Master Project
André Fisch – 31.07.2018
Smart City Solutions for a collaborative tomorrow.

2. Focus
Prelude
High-Level Concept for a ideal typical Smart City Transformation
with focus on Digital Service Layers in context of a meta-citizen-types.
Economic and Demonographic Research
Pestel Analysis
Design Thinking (Brainstorming,Double Diamond Model)
User Research
User Stories
Google Sprint Philosophy Aspects
Used Methods

3. Content
Current Observation
Understand Citizen
Smart City Vision
Transform to a better tomorrow
User Stories
What we can achieve
Sources

4. Current Observation.
An brief overview about current status of transformation within
public sector in Europe with focus on Germany.

5. Deloitte – The journey to government’s digital transformation
82% 44%
increase investment
in 2017 in europe
of European IoT Projects
are already Smart City Projects.
only
see digital as
an opportunity
in europe
Connected IoT-Devices
Worldwide by 202 0.
47%20.4 Billion
Europe

6. Statista.com
Perception of Digital Maturity in Germany
very advanced
advanced
less developed
not developed 5%
Tax Find Job Education Health Social
Assistance
Civil
Status
Justice
Police
9% 8% 10% 10% 16%14%
34% 44% 47% 47% 52% 53%50%
53% 42% 40% 37% 34% 27%31%
8% 5% 5% 6% 4% 4%5%

7. Statista
53% 64%
of german internet
users would vote
online
of german internet
users use public
services

8. Every Second
is concerned about
Statista.com
„The glass-citizen“ (data in centralized-systems)
unsecured data transer
data theft

9. Statista.com
40%
don’t use public digital services, because
they don’t know it
they need extra hardware
no completion online
no help by public sector
no overview of offers

10. Understand Citizen.
A Citizen / Human Centric Approach.

11. * typical Events in a life of citizen, for each citizen this events can occur in different times, some maybe not, other more
individual are not shown here
Typical Citizen Life Events
School Work Family Entrepreneur Retirement
Birth Trainee
University
Wedding Re-Skill House Exitus

12. timeHealth
Safty
QualityofLife
Cost
of
Living
Jobs
Social
Connection
no buerocracy
seamless parking space
transport
public services
Family
support
parenting
no delays
opportunities
green parks
work-life balanceentertainment
sport
clean air
clean water
sustainable
low noise
pollution-free
WIFI / Broadband
transport
activities
Access
Enviroment
communities
connect
sharecollaborate
government
participation
engangement
*based on interviews and data (MGI-Smart-Cities-Full-Report)
training
economic prediction
education
entrepreneurgrowth
curiosityplayful
motivation
fun
start-up
transparency
health
medicine
help
accessable
effortless
high quality
care
doctor
support
affordable
safety tax reduction
housingenergy
annual expenditures
rents
health
Free
WIFI / Broadband
transport
food
affordable
neigbhourhood
emergency
control
dataprivacy
transparencytrust
safe
no crime
assaults
robberies
auto thefts
effective
effortless
simple
fast
fast
effective
accessable
accessable
Citizen
Satisfaction

13. Smart City Vision
Empower and Engange citizen to live a life dedicated to
research, exploration and creativity, while automation ensures
that everyone has enough food and leasure time to pursue
their unique contribution to the world.

14. Mission Value Proposition
Createing a co-creating space with high
quality in life, supporting environment,
connected and sharing society,
transparent and in control of the people.
–
From People to People
Simple, easy, accessable – anywhere,
anytime. Create value by interacting and
sharing data and assets.Transparent and
secure to the people.
Less buerocracy and administrative work.

15. Transforming government processes
Data-driven government
Open-data philosophy
Improving, simplify & aligning processes
Meeting needs of rapidly changing demographics
Balancing cost, while optimising efficiency
(performing while transforming)
Attract new investors
Create trust and acceptance of citizen to
use digital services
Transformation has a big impact on society
People have to be willing to transform,
re-skill, re-learn
Blurring between Public and Private Sectors.
Security on every level: local, national, global
– physical, virtual, social and economic
Too many competing priorities
Insufficient Funding
Lack of Workforce Skills
Goals Challenges

16. … simplify govermental processes to reduce buerocracy?
How might we …
… engange Citizens?
… raise Citizens satisfaction?
… reduce pollution?
… create value for citizens in a constantly changing Enviroment?
… create trust and transparency to citizens?
… achieve self-realization for citizens?

17. Solution:
City as a Platform
A Co-Creation Space with entrepreneural mindset, that
provides a platform with city related services and an innovative
space, that everybody can contribute its own ideas and
improve the city together.

18. City Government as a Provider and Investor
Public Role
Security
Education
Health
Procurement
Invest / Funding
Human Capital Development
Regulatory Enablement
Support of innovative Networks
Vibrant Innovative Ecosystem
Innovation
Empowerment
Creativity
Invest / Funding
Resources and Infrastructure
Citizen Capabilities
Citizen Succeed in Scale
Fund in Education
International Trade Alliances
Opening Borders for Immigrants and Expats
City Governments have to focus on value creation for their citizen and
support them with goods and services that individuals cannot provide by
themselves. It provides solutions to collective problems and needs. Citizen
create public goods, that benefit everyone without collective compulsion.

19. Platform Model
Citizen Citizen
Platform Platform
Private PrivatePublic Public
Privacy
Transparancy
CyberSecurity
Cloud
Physical
Infrastructure
V-Identity
Service Portfolio Public Backlog

20. Use Cases & Applicatons
Public Services
Citizen Services
Tourist Services
Public Transport
Virtual Idenity
Public Backlog
Information
Free Wifi and Broadband Access
Sustainability
Enviromental Monitoring
Smart Waste Managment
Smart Grids & Energy
Smart Metering
Smart Water
Smart Air
Transportation
Smart Roads
Connected Vehicles
Smart Parking
Smart Traffic
Noise and Pollution
Autonomous Transport
Predictive Maintanace
Predictive Problem Identification
Public Safety
Smart Lightning
Enviroment
Asset Tracking
Emergency Response
Cyber Security
Economic Security
(Video Surveillance)
Smart Functions
Smart Care
Smart Education
Smart Governance
Smart Planning
Smart / Open Data
Infrastructure
Smart Infrastructure
Structural Health
Smart Buildings
Smart Irrigation
Smart Roads
Cloud Infrastructure
Blockchain Network
ICT Systems

21. Enabler for a consitant omni-channel experience with
a single sign-on to every service public or private. Key
to automate services.
Virtual Identity

22. Security and Data Control
Nobody owns the data it is distributed in the blockchain.
User owns key to all its data fragments.
User control: Access and share data.
Services have to provide benefits to the user, that he is willing to allow access.
Some necessary Public Services such as tax are excluded from control.
Allow Access
Distributed Cloud Technology makes sure, that the data is safe and in
control of the user.

23. Model V-ID
Decentralised Cloud Access Layer
CyberSecurity
Distrubuted Blockchain
Health Data
Finance Data
Work Related Data
Connected Public Services
Educational Data
Connected Private Service
Personal Data
Privacy
Shared Data

24. Virtual Identity Structure
Data Functionality Technology / Physical
Personal Data
Name, Adress, Age, Birthdates
Health Data
Educatinal Data
Job Data
…
Licenses
Driver License
Merriage Certificate
…
Services
Public
Private
3rd Party
Digital Signature
Trusted Identification
Sharing Control
Sharing Timer
Transfer History
Access History
Single Opt-Out for all services
Individiual Opt-Out Functionality
Decentralised Cloud Technology
2048 Bit Document Encryption
AI & Big Data for Analysis

25. Empower Citizen to engange and create projects in an
innovative and entrepreural enviroment to constantly
improve the city.
Public Backlog

26. Public Backlog
Create Projects Knowledge Sharing Collaboration
prioratize by rating (by citizen)
investing /funding
Citizen, Companies, Government
Physical and Virtual on different scales
Neighbourhood, City, Country Level
data-base for
information
knowledge
skills
find supporting network
partnerships
exchange information
collaboration
Based on Apple Appstore and Crowd-Funding (Kickstarter) philosophy.
Overview, Transparancy and Participation of Public Projects.

27. Marketplace that provides an overview and access to
city and citizen related services.
Service Portfolio

28. Service Platform
Government Services Public Services Private Services
All Goverment related
Admnistrative Services
highly adpoted and rated services
from public backlog will be
implemented as free accessable
public services
Payable private Services
build on city platform enviroment
for all kind of services such as:
home, energy, infrastructue, transport
Appstore like platform. Install / Connect services &
subscriptions to your profile and manage it.
It is important to communicate with platform to the citizen.

29. Accessable Public Services
Virtual identity
Digital Identiy
Digital Signiture
Mobile-ID
Smart-ID
e-Residency
e-Governance
Government Cloud
i-Voting
State e-Services Portal
e-Cabinet
Mobility Services
Smart Transport System
Smart Parking
Border Queue Managment
Economic
e-Tax
e-Bankning
e-Business Register
Industry 4.0
e-Real Estate
Predictive Unemployment
Education & Skilling
e-School
e-Schoolbag
School Platform
Re-Skilling / Training
Platform Ecosystem
Public Backlog
X-Road
e-Land Register
Population Registry
Sharemind
Feedback
Security & Safety
KSI Blockchain
e-Law
e-Justice
e-Police
Cyber Security
Healthcare & Insurance
e-Health Records
e-Prescription
e-dcotor
e-insurance

30. Basis for Smartness of a City.
Infrastructure

31. Infrastructure
Smart Grid Transport Technology Physical
Energy Grid
Smart Home
Electric Mobility
Wind Energy
Water Energy
Solar Energy
Transmitter
Distribution Stations
Cars
Busses
Trains
Drones
Bikes
Motorbikes
Autonomous Transport
IoT & Sensors
Cloud Technology
Blockchain Technology
ICT Techology
Smart Buildings
Smart Traffic Lights
Smart Street Lights
People and Devices
Technical and physical infrastructure allows to build digital
service layers, that can adopted by citizen

32. Result
Transparency
Citizen have an overview about
ongoing city projects.
Easy Access
Virtual Identity enables easy and
trusted access to private and public
services.
Reduce cost and effort by cluster similar
projects and connect people.
Cluster similar Projects
Less Buerocracy and Effort
Citizen are not bothered with buerocracy
because of automated public services like tax,
create businesses, transfer real-estate,
register new citizen, order licenses.
Citizen can participate or support, as well as
create own projects on different scales:
Neighbourhood, City- or Country-Level
Kickstarter Philosophy
highly innovative space to constantly
improve and innovate
citizens experience.
Enganged Citizen
Improve and Innovate

33. Transform to a
better tomorrow
Each City has specific needs, geophraphy and culture.
Optimse and Priorizise your transformation, based on that
data.

34. Key Enabler
Collaboration
Sharing
Virtual Identity
Dezentralization
Automation

35. centralized
owning
public controlled
autonomousmanual
one-way-communication
paper
interaction
paperless
user controlled
sharing economy
decentralized
From To
transactional back-office
buerocracy
closed data
single systems and platforms
single channels
competition
omni-channel
collaboration
interconnected eco-system and standards
open-data platform
value creation
automation

36. Main Pillars to a Successfull Transformation
transparency
trust
Data control
supported
participate
engaged
sharing
worriless
educatd
simplified
digitalized
accessable
automated
omni-chnannel experiencepeople to people
inter-connected
innovative
value creation
secure
resilience
decentralized
user controlled
transparency to the user
Smart
decentralized
inter-connected
IoT
Cloud
Citizen Infrastructure CyberSecurityGoverment

37. Transformed Government
Improve
Processes by
Automation, Big Data,
Analysis and AI
Across Organization
Empower Peope
Break down hierachies
Collaborate
Agile Methodology
Engage Talent
Citizen Centric Driven
Value Creation & Innovative
Mindeset
Create Value

38. 1
Optimization &
Adoption
Build IT base
for Transformation
Quickwins
Bi-Modal IT
Interconnect
entities, devices
and systems
Automate processes
and improve services and
systems
Create new values
based on City as a Platform
Connect Automatization &
Excellence
Collaborating &
Sharing
2 3 4
Program & Change Managmenet
Staffing, Re-Skilling, training & Knowledge Mgmt.
Set KPI’s to measure Progress

39. Management
Goverment CouncilChief Information Officer
Report
Orchestrate
Empower
Manage Drive Strategy
collect ideas
concerns
Agile Autonomous
Projects

40. 1 – Optimization & Adoption
MVP:
Digitalised ID,
Digital Signature,
Driving Licenses
Re-Skill & Train Public Sector Employees
Implement new Methologies: Agile Squad Teams, i.e
Citizen can start to adapt
to new Identity
Private Sector can start to adapt
to new Technology and API’s
People & Entities
Virtual Identity
Start to digitalise all
kind of
public data and
structurize it
Transform Data
Bi-Modal IT
Run vs. Perform Strategy
Implement Cloud Technology
Optimise Legacy Systems
CyberSecurity
IT Infrastructure
MVP:
actual available
digital services: Tax
Service Platfrom
MVP:
Show actual
Ongoing Projects
Public Backlog

41. 2 – Connect
Create API’s to
connect to Entities
constantly improve CyberSecurity by Hackatons Create a consistant experience over
all channels. User can decide which channel
he want to interact and communicate
CyberSecurity Omni-channel Experience
Virtual Identity
Connect IoT
Devices to the Cloud
IoT
Start to build up
Smart Grid Solutions
Smart Lightning
Smart Home
Smart Building
…
Smart Grid
Implement
new Services
Service Platfrom
Integration of
Citizen and Private Sector
Public Backlog

42. 3 – Automization & Excellence
remove unnessesary
structures & institutions
Implement Control,
Transparency
Virtual Identity
Automate
e.g. full automated Tax,
real-estate transfer
Service Platfrom
Build new Services
based on Pubic Backlog
Public Backlog
Ai
Selectivly Pick
Predictive
Analysis
Automation
Enviroment & Economic Prediction
Robotics and Autonomous for Waste Managment Cycles
Improve & Cleanup

43. 4 – Collaboration & Sharing
This phase indicates a new way of interaction and collaboration within the society.
Sharing to make use of
unused assets to reduce
wastecycles and costs.
Sharing
Collaboration to the higher
good – People to People
Sustainable Enviroment
Improvements
Collaboraton Sustainability
reduce poverty, unemployment
reduce crime
rise satisfaction
Improve Citizen Realization

44. Selectivly Pick
3d Printing Drones
Autonomous
Transport
ChatBots Robots Smart Housing Smart Grid
Smart Light
Basend on the maturity level new Technology can be adapted
Smart Light

45. Prototype and Scale
1 3
Prototype
Priorize different Scopes based on
Cities matured technology
to quickly iterate, fail and learn
Scale to Country Level
Scale
2
Adapt
Adapt successful projects
Cities have an important role in Country Transformation

46. Transform Workforce with a citizen centric value
creation mindset and teach skills from the youngest
ages to be best prepared for the future.
People & Education

47. Democratic Shift: Nurses & Physical Therapists
More Freelance and Contractual Work
Shift from manual handwork to higher-cognitive, communication social skills
Train, Re-Skill existing Workforce, Find new digital talent (national & international)
Invest in Citizen talent from the early ages with right educational programs
Key Takeaways

48. Necessary Skills
Collaborative
Processes
Business Acumen
Technological
Collaboration between teams, entities
and organizations are necessary to
deliver best possibile citizen experience.
Understanding constant
changing enviroment and citizens
needs to make the right decisions.
Citizen-Centered value creating
mindest.
UX Design Agile Structure
Entrepreneural
Mind-Set
User Experience Designer
create consitant
omni-channel experiences.
Agile Metholodgy
is necessary to implement
incremental iterative constant
service delivery.
IT Expert, Developer, Analytics,
Scientific and Technical design

49. Rewire Your Brain
Mindset Shift
life-long learning culture
training opportunities, Citizen-
Centred,
Design Thinking & Agile Structures,
less hierachy, collaborative team
networks
activities will be reloacted
between workes with different skill levels
creating a new set of middle-skill postions
booming gig economy:
independet contractors and
freelancers
Mindset shift at leadership
Talent Strategies to face
change
Organizational Setup
New Collar Jobs
Workforce Composition
Leadership and HR Changes
Retain
Raise Skill-Level by train new
or advanced skills
redefining work, task,
redesigning processes
acquire new talent and experts
external workforce: contractor
or freelancer
remove not needed skills
wait for normal attrition or
retirement
Redeploy
Hire
Contract
Release
McKinsey Skillset Shift

50. Skillset Shift
Physical &
Manual
Basic
Congnitive
Higher
Cognitive
Social &
Emotional
Technological
203 Billion
Public Work
Hours
in 2016
Change
in 2030 - 14%
115 Billion
-15%
140 Billion
+ 8%
119 Billion
+ 24%
73 Billion
+ 55%
entrepreneurship
and initiatve taking
leadership
people re-skilling
creativity
problem solving
complex information
processing
and interpretation
basic data input
basic litery,
numeracy
communication
Back Office Work
Equipment
Navigation
and Operation
Inspecting and
Monitoring
advanced IT
Skills
digital skills
by AI, Automation and Robots

51. Citizen Life Change
timeHealth
Safty
QualityofLife
Cost
of
Living
Jobs
Social
Connection
timelessAwareness
Thoughtless
PurposeofLife
Joy
of
Living
Self-
Realization
Together
Citizen
Satisfaction
Human
Realization

52. User Stories
High-Level Examples of typical Citizen related to their Life
Events

53. “We a young couple in the 20s and just married and plan
our first baby. We want stable and safe enviroment for our
kids with the best future perspective.”
Family
Birth of Baby
Create ID with name
Parent Parttime Details
Online Registration ProcessChildcare / School Finder Individual Support and Promotion
Automatic Registered Automated Baby Related Money Transfer
School Family
Birth Trainee
University
Wedding
timeHealth
Safty
QualityofLife
Cost
of
Living
Jobs
Social
Connection

54. Status Quo Vision
Search
Manual Data Input and Gathering
Weeks Minutes
Automated Processed Data
Public Find & Support Services
From To
It requires a lot of appointments and scheduled
requirements and dependencies are necessary for
registration, childcare, school and university.
Finding the right childcare, school and universtity
with the perfect enviroment to grow your child is a
big challenge.
Have a seamless start for new member
of the big city family. Support for
parents so the child enjoy the best
opportunities for its future based on its
personal skills and likes and to grow up
safe.

55. Child ID Connection
Employee
Goverment
Get information
about Parent Part-Time
Parents Child
Hospital
Education
Parents will have remote access to their Childs ID
until the age of 16 and until 18 with limited access to
protect IDs from illegal usage and access.
Representative Actions
Digital Signature
Control of profile usage
Applying to services like school
Supporting Services
(Care, School, Tips)
Automated Parental
Allowance
Confirm Birth
School Finder
Registration
Individual Promotion
Automated
Maternity Pay
Insurance
Childcare
Childcare Support
Childcare Finder
Registration
Marriage
Certificate
Personal Data
Health Data
Educational Data

56. Cloud AIAutomation
Service PortfolioAutomated ServicesVirtual Identity
Blockchain Autnomous Transport
Child ID
Child Registry
Child Benefit Transfer
Parental Allowance Transfer
Maternity Pay Transfer
Parents
Personal Data
Insurance Data
Digital Signature
Marriage Certificate
Time of Parent Part-Time
Child ID-Connection
Child
Personal Data
Health Data
Birth Certification
Parent Support Services
24h Social Media Support
School Finder
Schooling Process
School e-Portal
Childcare Support
Childcare Finder
Autonomous Transport from Home
Social Media Chatbot

57. Economic Prediction Skill & Financial Support Create Startup Create Public Blacklog Project
Find Supporters / Investors Buy Equipment (Automated Tax) Find Employees (National & International)
“I am in my mid 30s and working in my job since 15 years.
Digital Transformation is a challenge for me. I am worried
about my future.”
Entrepreneur
Work Entrepreneur
Re-Skill
timeHealth
Safty
QualityofLife
Cost
of
Living
Jobs
Social
Connection

58. Status Quo Vision
Unemployment
Personal Understanding Economic Changes
Business in Weeks Business in Minutes
Predictive Econmic Analysis
Educational and Entrepreneural Support
From To
Closed Borders for Immagrants and Expats Open Borders
Manual Tax / Tax Consultant
Open Borders
Fully automated Tax
Todays people have to be aware of
economic changes by themselves. It Is a
challenge for people to constantly be aware of
changes and understand the impact on their
personal life. A lot of people missed it and get risk
of unemployment.
Protect citizen from unemployment with
predictive economic models, so they can early
re-skilled, trainend and supported to grow their
human realisation.

59. Create Business
Person ID
Allow Access to transfer related data
Request transfer
Transfer Money
Public Services
Government
Create Business in Minuntes
Economic Prediction Service
Education / Re-Skill
Support
Create Projects
Find Supporters / Funder
Find Experts (National & International)
Public Backlog
Business Profile
Finance Data
Personal Data
Work Related Data
Within Minutes

60. Automated Tax
Virtual ID
Personal Data
Business Profile
Finance Data
Consumer Company Government
Automated Invoice & Tax
Invoice & TaxBuy
Notification
Automated Tax Decleration
Completyly automated. No efforts for the user.

61. Cloud AIAutomation Blockchain
Automated ServicesVirtual Identity
Tax & Invoicing
Tax Decleration
Business Creation
Personal Data
Finance Data
Work Related Data
Business Licence
Tax and Transfer History
Digital Signature
Service Portfolio
Reskilling
Business Licenses
Public Backlog
Create Project
Find Supprt / Funders
Find Experts
Collaborate

62. End-to-End Process Design: Door-to-Door
Look up Real-Estate Online VR Online Experience / Visit Buy House
transfer automated
all entities automatically informed about movement
Move Support
by autonomous transport
Family
House
“I am in my 40s and want to buy a house in a new city with
my family, because my wife got a new job.”
Real-Estate
timeHealth
Safty
QualityofLife
Cost
of
Living
Jobs
Social
Connection

63. Status Quo Vision
Entities Notary, Bank, …
Manual Data Input and Gathering
Weeks Minutes
Automated Processed Data
Blockchain Smart Contracts
From To
Requires weeks to transfer object.
Notary collect information about different entities.
Notary certificates buying contract.
Citizen has to make a lot of appointment and invest
time.
A seamless automated transfer and
registry of related data between buyer,
seller, goverment. Automated change of
move related decleration services.

64. Transfer
Buyer
Allow Access to transfer related data.
Request transfer.
Transfer Money.
Smart Contract
Blockchain
Within Minutes Other EntitiesCity
House is an object that is connected
to the owners identity.
It has different tags about its status.
Automated Tax
Automated Registry of Adress, Car
and other related requirements
That needs infromed about new location
such as all connected services
Allow Access to transfer related data.
Allows transfer.
Receive Money.
Seller
Finance Data Finance Data
Personal Data Personal Data
Owner Status
Finanace Status
Object Address
Object Info
Work Related Data

65. Cloud AIAutomation
Service PortfolioAutomated ServicesVirtual Identity
Blockchain Autnomous Transport
Tax
Real-EstateTransfer
Registry
Move Related Decleration Services
to private and public entities
Personal Data
Finance Data
Work Related Data
Digital Signature
Real-Estate Finder
Personal Assistant
Autnomous Transport
VR / AR

66. Predictive Emergency Call Hospital Emergency Drone with Medicine Traffic Control
Fast Emergency Help at Patient Home Virtual Doctor Appointment Virtual Prescription
Retirement
Exitus
“I am 70 years old, i have a cronical desease and need help
and support that give me a better quality of life.”
Virtual Doctor
timeHealth
Safty
QualityofLife
Cost
of
Living
Jobs
Social
Connection

67. Status Quo Vision
Disconnected
Physical doctor visit Virtual Doctor Visit
Connected Health Data
From To
Uncontrolled City Traffic
Insurance buerocracy
Smart Traffic Lights and control to
Speed up emergency calls
Automated insurance service
A lot of people die because of cronical
desease in older ages. There is a need of
taking action immendiately in
emergency situations.
Always feel safe and supported in
emergency situations or if
suffering on cronical illnesses.

68. Emergency
Smart
Infrastructure PatientHospital
Patients give access to their health
data and sensors. It allows to avoid
emergencies based on data.
Smart Traffic Lights
Traffic Control
Virtual Doctor Visit
Virtual Prescription
3rd Party Health Sensors
Automated Alarm for predictive Health Protection
Automated
Payment
Insurance
Personal Data
Health Data

69. Cloud AIAutomation
Service PortfolioAutomated ServicesVirtual Identity
Blockchain Drones Autonomous Transport
Emergency Calls based on Data
Traffic Control & Lights
Automated Insurance Payment
Personal Data
Health Data
3rd Party Data
Location
3rd Party Health Gadgets and Sensors
VR / AR

70. What we could achieve
A Estimation of Change and Opportunities.
Data Estimation mainly based on
McKinsey – MGI-Smart-Cities-Full-Report.pdf

71. … simplify govermental processes, reduce buerocracy and costs.
Virtual Idenity Single Sign-On
Connected Services in a single Platform
Omni-Channel Experience
Automation
Reduced & Optimised
We can …
1000%
less Time Invest
300%
less Cost

72. … engange Citizens.
… raise Citizens satisfaction.
… create value for Citizens in a constantly Changing Enviroment.
… create Trust and Transparency.
… achieve Self-Realization for Citizens.
Public Backlog - A innovative Vibrant Ecosystem
Investing and Funding by Government and Private Sector
Transparency given by City as a Platform
User Controlled Data
We can …
5x
higher Engagement
10x
Innovation Potential
3x
higher satisfaction

73. … reduce Pollution.
IoT and Sensors, to measure
Big Data Analytics and Predictive Analysis, to detect pattern
that improve Asset Usage, Waste Cycles, Maintanance Cycles
Smart Buildings and Homes
Clean Energy and Smart Grid
We can …
15-25%
Less Emissions
30-130kg
reduction of Waste / Person
25-80 L
saved Water / Person

74. Commute Time
-15–20%
time spent on Goverment and healthcare
-65%–80%
Crime Incidents
-30–40%
Emergency Response
-20–35%
Fatalities
-8%–10%
Less Emissions
-15-25%
Less Water Consumption
-20–30%
Desease burden
-8-15%
less waste
-20-30%
Satisfaction
+20-40%
Citizen Expenditures
-3–5%
formal employment
+5-10%
local community
Citizen feel connected
+15%
local government
+25%
unemployment
-20-30%
timelessAwareness
Thoughtless
PurposeofLife
Joy
of
Living
Self-
Realization
Together
Human
Realization

75. Main Sources
McKinsey
other sources: sources.zip
European Comission
McKinsey – MGI-Smart-Cities-Full-Report
Estonia
www.e-estonia.com
Public Services Government 4.0 –the public sector in the digital age
PWC
Agile-Government
Deloitte
The journey to government’s digital transformation
Digital Transformation Scoreboard 2017

76. Author
André Fisch
www.hyperstacks.de
+49.151.24091983
Frankfurt, Germany