M.A.D. World is a presentation held for SolutionFocus practitioners at the Praxiskongress for getting some ideas on similarieties and differences between the field of intercultural communication and soltuion focused tools. Fotos: Th. Roch, Istock, stckXchng

1. M.A.D. World
Crossing Cultures with SF
Praxiskongress, 20. November 2010, München
Dipl.-Psych. Netti Kutsche-Roch, CSFT
Netti Kutsche-Roch Praxiskongress 2010, München 1

2. Intro – about ....
Netti Kutsche-Roch
©stock.xchng
Academics:
Diplom-Psychologist (University of Bonn, Germany)
10 years economic experience (Sparkassenbetriebswirtin)
Certified Solution Focused Brief Therapist CSFT
Solution Focused Brief Coach
Masterclass Coaching: S.U.R.F Model
Practice:
Coach and therapist for international people ( more than 10 nations)
Expatriate experience in Malaysia
Netti Kutsche-Roch Praxiskongress 2010, München 2

3. What can you expect today?
I. Introduction
A. Science of Culture
II. Culture
B. Solution Focus
III. Crosscultural Coaching
C. Culture – No Hype...
IV. The Triple C® Concept
Netti Kutsche-Roch Praxiskongress 2010, München 3

4. I. Introduction
Intro – Draw a house
 Select a partner
 Hold on to the same pen/pencil together
 Cooperatively draw a house (2-3min) together – silent
Warning: the only difficult aspect of this exercise is that you are NOT allowed
to talk.
Netti Kutsche-Roch Praxiskongress 2010, München 4

5. II. Culture
Intro – about .... YOU
If you were at your best during this M.A.D.workshop:
 How will we know?
 How else?
 Do it ×10
The rules of conversation:
Each person takes their turn thus creating an equal opportunity to contribute
Each contribution builds on what was last said (and therefore on everything previous said)
With kind permission of Chris Iveson, BRIEF Institute, London
Netti Kutsche-Roch Praxiskongress 2010, München 5

6. II. Culture
Experiencing differences
The Airport Game
Netti Kutsche-Roch Praxiskongress 2010, München 6

7. II. Culture
Perception, thinking and acting are culture bound
We don't know what we are doing: experiencing differences
Core Principles
 If something works – do more of it
 If something doesn't work – try something else
 Keep it simple
 Exceptions
 Selective
Perception  Subjective
Conception  Explains, why perception is
going in a typical way
Netti Kutsche-Roch Praxiskongress 2010, München 7

8. III. Crosscultural
Treasure hunt
Coaching
At your best!
Discover all the intercultural gemstones within yourself: Imagine
it´s your next day at work and it´s one of those days when you
are at your best:
 What might you start to notice different about yourself? × 10
 What might your colleagues notice different? × 3
 What might your manager notice? × 2
With kind permission of Chris Iveson, BRIEF Institute, London
Netti Kutsche-Roch Praxiskongress 2010, München 8

9. III. Crosscultural
Treasure hunt
Coaching
And skills to come...
Imagine your intercultural skills develop even further and in a
way, that is exactly right for you.
 What over the next few weeks might you start to notice different
about yourself? × 7
 What might your colleagues notice different? × 3
 What might your manager notice? × 5
With kind permission of Chris Iveson, BRIEF Institute, London
Netti Kutsche-Roch Praxiskongress 2010, München 9

10. III. Crosscultural
The competence to have no competence
Coaching
Appropriate adressing of misunderstandings
Willingness to learn from
Awareness for disagreement intercultural contexts
Role distance
Flexibility Awareness of synergy
Tolerance of ambiguity
Foreign language competence
Empathy Metacommunication
Differentiating surface and deep structure
cultural differences
Recognizing boarders of acceptance
& ability to negotiate space
Ability to
Polycentrism
communicate Self discipline
Netti Kutsche-Roch Praxiskongress 2010, München 10

11. III. Crosscultural
Practical Examples Crosscultural Coachings
Coaching
 Team Coachings
 International / Virtual Teams
 Deep-Dive Example: Teamcoaching with the Solution Circle
Netti Kutsche-Roch Praxiskongress 2010, München 11

12. III. Crosscultural
Deep-Dive: Teamcoaching with the Solution Circle
Coaching
(D.Meier)
Netti Kutsche-Roch Praxiskongress 2010, München 12

13. 2. Introducing the Triple C® Concept
Triple C® addresses all needs of todays´ global people IV. The Triple C
Concept
®
®
Triple C
concept
Module 1 Module 2 Module 3
Professionals Family members All ++
 Singles  Third-Culture-Kids  Crosscultural Circle
 Teams  Spouses
Netti Kutsche-Roch Praxiskongress 2010, München 13

14. ®
Module 1: Cross Cultural Coaching
Module 1: Cross Cultural Coaching Module 2: Care for Changes
Module 2: Care for Changes Triple-C ® :: new perspectives
Triple-C new perspectives
(for Professionals)
(for Professionals) (for Professionals private or families)
(for Professionals private or families)
 Holistic: we consider all facettes
 Holistic: we consider all facettes
Crossing Cultures - Basics of expatriation; professional and
of expatriation; professional and
private development needs,
private development needs,
Crossing with Competence expatriating families, preparing
expatriating families, preparing
Basics of cross-cultural theory before and caring after the move
before and caring after the move
Features of you host country
Classroom
Practical & narrative introduction & ideas to get started  Flexible: all modules and training
 Flexible: all modules and training
Enablement
blocks are completely independent
Enablement
blocks are completely independent
Hit the ground – preparing for the move and can be combined arbitrarily
and can be combined arbitrarily
Theory and handout checklist of your host country according to your needs
according to your needs
Prepare now for later: Repatriation
It is never too early to learn how to come back  Sustainable: You get end-to-end
 Sustainable: You get end-to-end
support out of one hand: your
support out of one hand: your
coach is preparing you for the
coach is preparing you for the
Crossing Business Cultures move, is available for your first
move, is available for your first
Third Culture Kids steps in the new environment and
steps in the new environment and
Managing international or virtual teams – just in case – could also help you
– just in case – could also help you
Classroom
Care for Mini Expats
Classroom
Connecting and creating sustainable synergies with your repatriation
with your repatriation
Leadership Expats in Puberty  Innovative: Triple-C uses a
 Innovative: Triple-C uses a
Being a successful leader across cultures
unique combination of up-to-date
unique combination of up-to-date
methodologies and scientific
methodologies and scientific
research in combination with
research in combination with
before
Expatriation modern communication channels
modern communication channels
after in order to provide you a unique
in order to provide you a unique
experience
experience
e-Coaching for Success e-Coaching for Integration
 Professional: Proven coaching
 Professional: Proven coaching
Coaching with the S.U.R.F Model Hit the ground – now its real
e-Coaching
e-Coaching
Make hands-on experiences in your new environment
approach – brief and successful,
approach – brief and successful,
state-of-the-art intercultural
state-of-the-art intercultural
Support
communication models, local
Support
Brief Coaching with Solution Focus Leverage the change: Brief Coaching communication models, local
Learn how to take advantage of your new life contacts and hands-on knowledge
contacts and hands-on knowledge
is what you can expect from us
is what you can expect from us
 Experienced: Your coach has not
 Experienced: Your coach has not
Module 3: Cross Cultural Circle
Module 3: Cross Cultural Circle only 10 years of experience in the
only 10 years of experience in the
banking business and holds a
banking business and holds a
Intercultural Blog Intercultural Forum Intercultural News masters degree in psychology –
masters degree in psychology –
she has gone through it herself
she has gone through it herself
and loved it!
and loved it!

15. Dipl.-Psych. Netti Kutsche-Roch,
CSFT
Contact:
®
Triple C - Get new perspectives!
Mail : coach@3c-coaching.net
Web : www.3c-coaching.net
Skype : netti.kutsche.roch