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AL
Augmented
Loyalty
brand enhancement proposal
THE IDEA
Enhancing existing loyalty rewards program to create
personalized amazing shopping experiences using
digital and social media technologies.
A brand that differentiates by showing its care and
appreciation for its customers by using technology
that bridges the digital and the real world.
AL
INTEGRATEDSHOPPINGEXPERIENCE
RFID TECHNOLOGY
AUGMENTED REALITY ON MOBILE APP
MOBILE TECHNOLOGY
IN-STORE
CUSTOMER
RELATIONS
STRATEGY
SOCIAL MEDIA STRATEGY
EXTENDED
REWARDS
& SERVICES
CONTENT MARKETING STRATEGY
51 2 3 4 6
MOBILE APP DESIGNED TO ENHANCE SHOPPING EXPERIENCE
STORE & RFID DIGITAL INTERACTION MOBILE APP & AR
CONTENT
MARKETING
SOCIAL MEDIA
ENGAGEMENT
EXTENDED REWARDS
& CUSTOMER SERVICE
Notifications
Feedback &
survey
Social media hub
Augmented reality
Interact with mallRewards
management
RFID REWARDS SYSTEM
STORE DETECTS CUSTOMER NOTIFICATION SENT TO APP
•  Discounts
•  Promotions
•  Events
•  Type of member
•  Alerts customer service
STORE ANALYTICS
•  Behavior pattern
•  Hotspot measurement
DIGITAL INTERACTION
•  Lucky draw games
•  Information
•  Entertainment
DRIVE FOOT-FALL TO UNDER VISITED AREAS
Retailers
Digital
Strategy
Shoppers
SOCIAL MEDIA HUB STRATEGY
Example SM Mall in Philippines
here
SOCIAL MEDIA HUB STRATEGY
“a platform to engage with your customers
take ownership on your branding social page
truly own the data of your fans
big data - insight, not just email address
long term cost saving on online media buy"
content aggregation & curation
Aggregate content from
multiple sources including
social networks, blogs,
publisher sites, influencers
etc.
When users interact with the
posts, you collect precious
data.
CONTENT MARKETING STRATEGY
Content creates trust. And trust is the filter in which all business success
must pass through.
Sainsbury	
  example	
  	
  
here	
  
DIGITAL & SOCIAL STRATEGY
Shopper
Digital
Social
Mobile
app
engagement
Digital wall
& floor
interaction
Socialhub
strategy
Content
Marketing
RFID
Rewards
integration
THANK YOU!

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Mall digital proposal

  • 2. THE IDEA Enhancing existing loyalty rewards program to create personalized amazing shopping experiences using digital and social media technologies. A brand that differentiates by showing its care and appreciation for its customers by using technology that bridges the digital and the real world.
  • 3. AL INTEGRATEDSHOPPINGEXPERIENCE RFID TECHNOLOGY AUGMENTED REALITY ON MOBILE APP MOBILE TECHNOLOGY IN-STORE CUSTOMER RELATIONS STRATEGY SOCIAL MEDIA STRATEGY EXTENDED REWARDS & SERVICES CONTENT MARKETING STRATEGY
  • 4. 51 2 3 4 6 MOBILE APP DESIGNED TO ENHANCE SHOPPING EXPERIENCE STORE & RFID DIGITAL INTERACTION MOBILE APP & AR CONTENT MARKETING SOCIAL MEDIA ENGAGEMENT EXTENDED REWARDS & CUSTOMER SERVICE Notifications Feedback & survey Social media hub Augmented reality Interact with mallRewards management
  • 5. RFID REWARDS SYSTEM STORE DETECTS CUSTOMER NOTIFICATION SENT TO APP •  Discounts •  Promotions •  Events •  Type of member •  Alerts customer service STORE ANALYTICS •  Behavior pattern •  Hotspot measurement DIGITAL INTERACTION •  Lucky draw games •  Information •  Entertainment
  • 6. DRIVE FOOT-FALL TO UNDER VISITED AREAS Retailers Digital Strategy Shoppers
  • 7. SOCIAL MEDIA HUB STRATEGY Example SM Mall in Philippines here
  • 8. SOCIAL MEDIA HUB STRATEGY “a platform to engage with your customers take ownership on your branding social page truly own the data of your fans big data - insight, not just email address long term cost saving on online media buy" content aggregation & curation Aggregate content from multiple sources including social networks, blogs, publisher sites, influencers etc. When users interact with the posts, you collect precious data.
  • 9. CONTENT MARKETING STRATEGY Content creates trust. And trust is the filter in which all business success must pass through. Sainsbury  example     here  
  • 10. DIGITAL & SOCIAL STRATEGY Shopper Digital Social Mobile app engagement Digital wall & floor interaction Socialhub strategy Content Marketing RFID Rewards integration
  • 11.