Message in a bottle - Experience it learn about it and use it for mapping your knowledge
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Half a day workshop at KM Australia 2013. What if you could find a quick and easy tool to help you: - Identity skills and knowledge gaps among a group of people? - Forge links between participants and enable effective networking? - Identify subject matter experts as well as areas for expertise? - Create a burst of energy during an event? What if you mastered a tool that would then help you: - Design your knowledge management strategy? - Support the building of a community of practice? - Design the community’s activities, learning plan, FAQs and e-forum topics? In this hands-on workshop particpants have been able to experience the “Message in a Bottle” tool designed by Danone and adopted/adapted later by Alexandra Lederer in multiple situations at Amadeus. They also received valuable tips and tools to be able to run one of these activities themselves in the future.
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Message in a bottle - Experience it learn about it and use it for mapping your knowledge
- 1. “Message in a Bottle” Experience it, learn about it, and use it for mapping your knowledge KM Australia 2013 Alexandra Lederer 25 July 2013, Sydney Australia
- 2. Alexandra has over 6 years experience as an internal Knowledge Management Consultant at Amadeus, and over 7 years in the learning and development area. She has consulted within this large organisation to design knowledge management strategies and solutions, delivering uniformity across the business. Alexandra has a preference for a pragmatic approach and has designed and applied a number of tools that she is happy to share, including: knowledge mapping “Message in a Bottle”, “Best Practice Programme”, “Knowledge Cafés”, and “KM Measurement Framework”. She contributed to the pilot and adoption of Microsoft Sharepoint as a corporate collaborative platform but has always been keen to stress that “Sharepoint is just a tool” and that it takes more to make a successful community of practice. In her current position as Learning & Development Specialist at Genea, Alexandra enjoys implementing an innovative learning framework that blends traditional training and knowledge management concepts. She enjoys sharing her experience and has been invited regularly to KM conferences in Paris and Australia and as a visiting professor in KM & Change Management for a French business school. Alexandra Lederer
- 3. What if you could find a quick and easy tool to help you: Identity skills and knowledge gaps among a group of people? Forge links between participants and enable effective networking? Identify subject matter experts as well as areas for expertise? Create a burst of energy during an event? What if you mastered a tool that would then help you: Design your knowledge management strategy? Support the building of a community of practice? Design the community’s activities, learning plan, FAQs and e-forum topics? In this hands-on workshop you will be able to experience the “Message in a Bottle” tool designed by Danone and adopted/adapted later by Alexandra Lederer in multiple situations at Amadeus. You will also receive valuable tips and tools to be able to run one of these activities yourselves in the future. We will leverage our innovative minds to brainstorm about ways to further improve this knowledge mapping tool. Workshop description and objectives
- 5. 10 KPIs that indicate the chances of success of a KM initiative Hell Heaven Knowledge strategy Knowledge mapping e-Launch Relying on website tool only
- 7. Let’s think
- 8. ROI? Return on Investment ROA? Return on Attention ROE? Return on Energy Attending a conference
- 9. Introverts Extraverts We’re not equal at networking
- 10. Don’t know who you know Know who you know Don’t know who you don’t know Know who you don’t know The networking quadrant - Conscious + -Knowledge+ Conscious networking strengths Conscious networking gaps Unconscious networking strengths Unconscious networking gaps
- 11. Don’t know who you know Know who you know Don’t know who you don’t know Know who you don’t know Most of us network in the dark - Conscious + -Knowledge+ Unconscious networking strengths Unconscious networking gaps
- 12. They don’t know that you know They know that you know They don’t know that you don’t know They know that you don’t know The knowledge quadrant - Conscious + -Knowledge+ Established expertise They won’t bother you Hidden gem They bother you for nothing
- 13. They don’t know that you know They know that you know They don’t know that you don’t know They know that you don’t know Most of our knowledge and expertise is unknown - Conscious + -Knowledge+ Hidden gem They bother you for nothing
- 14. Introverts Extraverts How can we make networking easier for all?
- 15. Don’t know who you know Know who you know Don’t know who you don’t know Know who you don’t know How can we forge links between participants and enable effective networking? - Conscious + -Knowledge+ Conscious networking strengths Conscious networking gaps
- 16. They don’t know that you know They know that you know They don’t know that you don’t know They know that you don’t know How can we identity skills and knowledge expertise + gaps among a group of people? - Conscious + -Knowledge+ Established expertise They won’t bother you
- 17. How can we create a burst of energy during an event?
- 18. Message in a Bottle by Danone
- 19. Let’s play!
- 20. Act 1 – 1 Send your messages in a bottle
- 21. _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ I need help! Attach your business card here if you need help
- 22. I need help!
- 23. Lessons learnt from ‘I need help!’
- 24. Act 1 – 2 Send your buoys for rescue
- 25. _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ I need help! Attach your business card here if you need help Attach your business card here if you can help Attach your business card here if you can help Attach your business card here if you can help I can help :)
- 26. I can help!
- 27. Lessons learnt from ‘I can help!’
- 28. Act 1 – 3 Connect time!
- 29. Connect time
- 30. Lessons learnt from ‘Connect’
- 32. We are all Seekers & Solvers
- 33. Act 2 – 1 Offer your expertise
- 34. _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ I have something to share! Attach your business card here if you are happy to share your knowledge or experience
- 35. Lessons learnt from ‘Offer your expertise’
- 36. Act 2 – 2 Raise your hand
- 37. _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ I have something to share! Attach your business card here if you are happy to share your knowledge or experience Attach your business card here if you want more information Attach your business card here if you want more information Attach your business card here if you want more information I’m interested :)
- 38. Lessons learnt from ‘Raise your hand’
- 39. Act 2 – 3 Connect time!
- 40. Let’s learn
- 41. Prepared Spontaneous Message in a Bottle
- 42. Message in a bottle – Spontaneous Launch PMI France Sud
- 43. Message in a bottle – Spontaneous Launch PMI France Sud • Activity evaluated 4.7 / 5 by participants • « Positively surprised by the methodology»
- 44. Message in a bottle – Spontaneous version Checklist Min. # of participants Space Areas of knowledge Posters, post-it, pens, blu tack Theme Coffee, coffee, coffee Confidence and faith Dedicated time during an event (min. 1h) Process results Feedback results
- 45. Intro • 15 minutesShare your messages for help • 15 minutesSend your buoys for rescue • 30 minutesConnect • 15 minutesOffer your expertise • 15 minutesRaise your hand • 30 minutesConnect Close Message in a bottle – Spontaneous version Timing
- 46. Message in a bottle – Prepared Launch R&I Community
- 47. Message in a bottle – Prepared Launch R&I Community
- 48. Message in a bottle – Prepared version checklist List of participants Areas of knowledge Receive messages for help Receive offers of expertise Theme Review, print, stick up Breaks + Connect time Process results Feedback results
- 49. Intro • Before the event • Printed on posters in your breakout area Share your messages for help + Offer your expertise • During welcome + morning + lunch (?) breaks Send your buoys for rescue + Raise your hand • 30 minutes in agenda during lunch or afternoon (depending on length + size of event) Connect Message in a bottle – Prepared version Timing
- 50. Message in a bottle….
- 51. Connecting ‘seekers’ and ‘solvers’ in less than an hour Swati India Pedro Portugal Allison South Africa Javier Spain Guenther Germany Anders Scandinavia Caroline Amadeus Conny Switzerland Tarja Finlan d Razvan Romania Benjamin Amadeus Stephen Ireland Yoav Israel Francisco Spain Moses Kenya Claudia C&C Enrico Italy Erwann Amadeus Olaf Benelux Markus Austria Phil Amadeus Christine France Sebastian Argentina Catherine Benelux Andre Brazil Ilene Amadeus Michele Scandinavia Matteo Italy Eric Ivory C. Elif Turkey Laure Amadeus Solver (or “giver”) Solver & SeekerSeeker (or “taker”)
- 52. A kick-off for identifying knowledge gaps , feeding a knowledge plan and online forums
- 53. An effective way to identify experts and best practices
- 54. A tool to define your knowledge strategy
- 55. Let’s chat!
- 56. I E Is Message in a Bottle making networking easier for all?
- 57. Don’t know who you know Know who you know Don’t know who you don’t know Know who you don’t know Is it helping to forge links between participants and enable effective networking? - Conscious + -Knowledge+ Conscious networking strengths Conscious networking gaps
- 58. They don’t know that you know They know that you know They don’t know that you don’t know They know that you don’t know Does it help in identifying skills and knowledge expertise + gaps among a group of people? - Conscious + -Knowledge+ Established expertise They won’t bother you
- 59. Did you have fun?
- 60. The ‘Message in a Bottle’ delivered against all these expectations
- 61. Beyond…
- 62. Adopt? Adapt? Improve? Share back? Message in a Bottle: how would you…
- 63. Message in a Bottle: they will adopt, adapt and share back
- 64. Keep in touch & share your lessons learned! Alexandra Lederer KM Consultant L&D Specialist alexandra.lederer@gmail.com @alexalederer