1. BI Implementation Best Practices
Gera Mats
Practice Lead – SAP
1

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Agenda
Customer Use Case
Achieving business value
Other strategies for success

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BI Success Rate Then & Now
In 2003-4 Gartner had reported that ‘More than 50% of BI
Projects will fail to meet business expectations’. ..
Today?
Through 2014 ‘…less than 30% of BI Projects will meet
business expectations’
70% or more will fail!

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• The following issues were identified
• Senior leadership (CFO) is complaining
about lack of BI reports
• Linkages are missing between Business
Opportunity and BI Delivery Approaches
• Users are settling for dumping data to
excel for analysis
• No BI Competency Center and BI
governance strategy
• Reporting tools are not leveraged
appropriately
• Some country-level reporting is not
available and long turnaround times are
required
• No mobile strategy
• Users empowered with business relevant
analytics for critical decisions
• Alignment of analytics, business process,
and technology to enable simplification
• SAP BusinessObjects Business
Intelligence platform and mobility fully
leveraged
• Best practices adopted for report and
dashboard design
• Knowledge transfer and education driving
BI adoption across the business
• Business Intelligence Strategy implemented
with a self-sufficient BICC
• Analytics found via any mobile device
(iOS/Android/Blackberry)
Customer Case Study: Current State and Future Vision
THE PAST and Current State… THE FUTURE…

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Steps to achieving Customer’s reporting and analytics
goals
1) Refocus – (Deliver on Project Commitments)
2) Monetize – (Align Analytics with Business Members & Their Needs)

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Achieving Business Value from your BI (IT) Projects
• Define early what it means to “meet business expectations”
• Constantly involve representative(s) from the business
• Set up weekly, bi-weekly reviews with business representatives
• Evolve business users from a “reporting mind-set” to an
“analytic” mindset and if you can to an “informatics” mindset
• Business understanding of the “art of the possible” did not
evolve with the evolution of the BI possibilities today

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#. Create a BICC because it
sounds cool

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Evolutionary Process to Establishing BICC
As additional projects roll in, the need for
centralized support and well-defined process
becomes KEY to maintaining success
Standards, Best practices and proper resources
lead by the BICC will:
Lower Cost of Ownership
Increased Project Efficiency
Increased User Satisfaction and Deliverable Quality
BI Competency Center
1st Project Maintain / Optimize
5th Project Maintain / Optimize
NumberofRequests
Adoption Curve
Enterprise
Departmental
5th Project – Lose Control – Over budget - Incomplete
54h Project – no priorities
3rd Project BICC Evolving
No Standards, Best practices and resources
changing without Knowledge transfer - No BICC will:
Increased Cost of Ownership
Increased Project In-Efficiency
Decreased User Satisfaction and Deliverable Quality
As additional projects roll in, the need for
centralized support and well-defined process
becomes KEY to maintaining success
BICC Evolving
2nd
Project
No BI Competency Center – “Get it done mentality”
BI Implementation Framework
2nd Project Maintain / Optimize
4th Project
3rd
Project
Maintain / Optimize
Maintain / Optimize
Time/Cost

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#. Become one with the end
user

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Work with the end user to understand their true needs

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#. Educate

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Training and Education
• Training
• Start ASAP
• Software 1GB -> 4GB
• Workshops
• Demos
• Analytics training
• Example
• KM – Three Elements
• Enabling Environment
• Knowledge Stock
• Knowledge Practices
“…60% of satisfaction with business benefits realized from KM concepts…..”

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#. Involve IT from day 1

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IT must be involved

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#. Don’t underestimate
technical issues

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Track and follow technical issues!
• Track/follow up on
technical issues!
• Technical issues
• Timelines
• Preparation
• Executive Sponsor
awareness
• Control

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#. Anticipate development
needs

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Understand what is needed from development!
• Dashboard
• What type of
information will we
need to display?
• How does this
impact my
development?
• How does this
impact my data
model?

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#. Modeling is still critical

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EDW vs FEDW
• We hear “single version of the truth”
• FEDW gives all benefits of a EDW but goes even further
• Difficult to implement
• Common semantic definitions & standards = “single version of the truth”

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#. Innovate

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Innovate, embrace, collaborate, explore!
Embrace new technologies Mobility
Collaboration Investigation through analytics

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Action NOW
In 2003-4 Gartner had reported that ‘More than 50% of BI
Projects will fail to meet business expectations’. ..
Today?
Through 2014 ‘…less than 30% of BI Projects will not meet
business expectations’
70% or higher will succeed!

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Thank you!