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1. Honeywell Total Connect™
Video Solutions
FAQs
Video Services
How many cameras
You can stream up to six cameras at once (providing you have the
can I stream at once, and
required bandwidth). Yes, individual cameras are streamed in separate
can I stream cameras in
windows.
separate windows?
Has anything changed Basic functionality has stayed the same. We have added additional flexibility
as far as functionality? with the ability to stream video outside of the Total Connect dashboard.
How much bandwidth
will I use if I stream You will use approximately 768 Kbps per camera.
multiple cameras?
How do I test how Do a search on your home or work PC for a free local bandwidth test site.
much bandwidth I have? You are measuring your upload speed, such as www.speedtest.net.
If I close my browser
while streaming a pan tilt The camera will continue to stream but you will not be able to pan/tilt,
camera will I lose functionality enlarge, turn on light or do a full pan of the room (buttons are inoperable).
of the camera?
Your camera stream will time out after 30 minutes without activity in the
What happens if I leave
streaming window (running your mouse cursor over the stream window
my camera streaming?
will reset the timer).
What version(s) of Total
Connect support the The enhanced viewer is supported on Total Connect 2.0 and later versions.
enhanced viewer?
How do I obtain the
If you have Total Connect 2.0, the enhanced viewer will appear when you
enhanced viewer if I have
login to your account.
an existing account?
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2. Honeywell Total Connect™
Video Solutions
FAQs
Video Services, Continued
What is the process for You will need an active AlarmNet and Total Connect account number. Our IP cameras
®
setting up the iPCAMs? are plug and play.
What’s included in the box
The camera, stand, antenna and power transformer.
with the product?
How does your remote An active AlarmNet account will enable you to enroll your IP camera and view via
service for the camera work? Total Connect.
Yes, we have 100MB storage— this equates to up to 100 clips of 5-10 second
Do we have video storage? video clips (first in first out service logic). Video storage clips are MPEG4 compression
for higher compression and better quality.
Will captured video and live
Yes, live, streaming video can be viewed from an Android™, BlackBerry® or iPhone®
video be viewable from a
mobile device using Honeywell's Total Connect mobile application.
mobile device?
How many cameras can
I install per each AlarmNet You can install six cameras per AlarmNet account.
account number?
Can live video be viewed from Yes, streaming video can be viewed using Honeywell’s Total Connect mobile
a mobile device? application.
How do you view Clips will be viewable in the event history page of the website. It will be a click-to-play
recorded clips? item on each video-related event.
How does the device work? Configuration #1 – You are using a wired connection and your router supports DHCP (Dynamic Host Control Protocol).
What path does it use to get AlarmNet
Router
to its destination? IP Camera • DHCP capability
Modem Internet
Configuration #2 - Your wireless router supports DHCP and one button WPS encryption.
AlarmNet
Router (wireless)
• DHCP capability Modem
IP Camera
• WPS button
Internet
Configuration #3 - Your wireless router supports DHCP but DOES NOT support one button WPS encryption.
AlarmNet
Wireless Access Point Router
IP Camera
IP Camera • WPS Button • DHCP capability Modem Internet
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3. Honeywell Total Connect™
Video Solutions
FAQs
iPCAM-WI2 Wired/Wireless IP Camera
How is the camera A +5V 1A DC power transformer is included in the box. The center pin is positive
powered? and outer core is negative.
What is WPS? WPS stands for Wi-Fi Protected Setup, which is a standard for easy setup of a
secure wireless network.
Yes, can define four regions of interest (video motion detection areas) with
Is motion detection
configurable-programmable sensitivity for each region – motion detection can be
available?
scheduled by day and time.
Can the power cable
Yes, we have an optional power extension cable (9 feet), part# iPCAM-EXT.
be extended?
Can I utilize the microphone
and speaker output on Currently, we do not support those features.
the device?
Yes. At the bottom of the stand you will see some mounting holes for screws and
Can the device
will notice the stand that is connected to the camera can be moved to facilitate
be mounted?
wall mounting.
What does the privacy If the privacy button is pressed, you will not be able to view that particular camera
button do? until it is pressed again.
What is the LAN The LAN connection is used for hardwiring the device back to the wireless access
connector for? point (WAP) or router.
What is the range of
Coverage depends on the placement of the wireless camera and the wireless
the device when
access point (WAP) or router in the application.
used wirelessly?
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4. Honeywell Total Connect™
Video Solutions
FAQs
IPCAM-WO Outdoor IP Camera
How is iPCAM-WO enrolled The process is the same as our indoor iPCAMs (iPCAM-WI/iPCAM-PT).
into a Total Connect™ Video You simply enter the MAC number from the device to your AlarmNet
Services account? account through AlarmNet Direct.
®
How many outdoor cameras
Up to six cameras in any combination (indoor or outdoor) are allowed
may be used per Total Connect
per account.
Video Services account?
The iPCAM-WO may be wired directly into an Ethernet port on a router
Is the iPCAM-WO or using Wi-Fi capability with push-button WPS (Wi-Fi protected setup).
wired or wireless? WPS requires a compatible router or adding a Honeywell WAP (Wireless
Access Point).
How is the iPCAM-WO
The iPCAM-WO requires 12V 1A. The power adapter is supplied.
powered?
Yes, the iPCAM-WO features a day/night mode that provides LED
Does the iPCAM-WO have
illumination to support black/white video. The LED illumination range
night vision capability?
is up to 25 feet.
Yes. The IPCAM-WO can be set up with up to four detection areas within
Will video analytics work
the field of view. Clips may be stored and e-mailed per detection in a
with the iPCAM-WO?
designated detection area.
What is the temperature
-10° F – 113° F (-23° C – 45° C)
range for the iPCAM-WO?
What is the plastic piece The iPCAM-WO includes a plastic cover for Ethernet connection to maintain
included used for? weather resistance.
Is there a built-in infrared
Yes, however, the motion detector is not used at this time.
motion detector?
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5. Honeywell Total Connect™
Video Solutions
FAQs
iPCAM-PT Pan/Tilt Camera
How is pan/tilt function Total Connect™ video viewer will provide pan/tilt controller. When a pan/tilt camera
controlled? is selected the controller will appear.
Yes, we support up to four settings that will allow quick navigation to a
Are there any preset
pre-determined camera view. A programmable variable speed motor will control
pan/tilt settings?
how quickly the camera moves into position.
Are there any automatic
Yes, the auto-pan function allows scanning of view from side to side.
pan capabilities?
Does iPCAM-PT have Yes, two distinct motion triggering options—digital video analytics and built-in
motion detection? motion sensor. Each can be programmed independently.
Are there any external Yes, one input and one output are available for general triggering from
inputs/outputs? external sources.
Yes. At the bottom of the stand you will see some mounting holes for screws and
Can the device be
you will notice the stand that is connected to the camera can be moved to facilitate
mounted?
wall mounting.
WAP Wireless Access Point
In computer networking, a wireless access point (WAP) is a device that allows
How does a wireless access wireless communication devices to connect to a wireless network using Wi-Fi,
Bluetooth or related standards. The WAP usually connects to a wired network, and
point (WAP) work? can relay data between the wireless devices (such as computers or printers) and
wired devices on the network.
1. Wireless installation in premises without a wireless router
When is an access point
2. Premises wireless router does not have WPS capability
(WAP) necessary?
3. Dealers preference to standardize on WAP to minimize router compatibility issues
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6. Honeywell Total Connect™
Video Solutions
FAQs
Analog Converter Unit (ACU)
What cameras may be Any analog camera will be converted to digital and can then be
used with the ACU? viewed though Total Connect™ Video Services.
How many cameras may
The limit is one camera per ACU.
be used per ACU?
How many ACUs may be
used per Total Connect Six ACUs per account may be used.
Video account?
Will video analytics
Yes. The ACU is capable of full analytics excluding the pan and
work with the ACU
tilt feature.
and other cameras?
The ACU is configured the same way as our IP CAMs. You will enter
How is the ACU
the MAC number from the device onto your AlarmNet account through
configured?
AlarmNet Direct.
®
How does the ACU
Using a Wi-Fi encrypted service via WPS (Wi-Fi Protected Setup)
connect to the
through AlarmNet.
AlarmNet network?
Is the ACU wired The ACU is hardwired for power but has WPS button capability
or wireless? for Wi-Fi connection to a WAP or router.
For more information: www.honeywell.com/security
Automation and Control Solutions
Honeywell Security Products Americas
2 Corporate Center Dr. Suite 100
Melville, NY 11747 L/IPCAMWIFAQB/D
1.800.467.5875 April 2012
www.honeywell.com © 2012 Honeywell International Inc.