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HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirements

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Alan Dix
Alan Dix

Chapter 13: Socio-organizational issues and stakeholder requirements from Dix, Finlay, Abowd and Beale (2004). Human-Computer Interaction, third edition. Prentice Hall. ISBN 0-13-239864-8. http://www.hcibook.com/e3/

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chapter 13 socio-organizational issues and stakeholder requirements
socio-organizational issues and stakeholder requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organisational issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict and power ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],?
Organisational structures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Invisible workers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits for all? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Free rider problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Critical mass ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Critical mass strong benefit when lots of users .. but little benefit for early users solution – increase zero point benefit
Evaluating the benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
capturing requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
who are the stakeholders? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
who are the stakeholders? Example: Classifying stakeholders – an airline booking system An international airline is considering introducing a new booking system for use by associated travel agents to sell flights directly to the public. Primary stakeholders: travel agency staff, airline booking staff Secondary stakeholders: customers, airline management Tertiary stakeholders: competitors, civil aviation authorities, customers’ travelling companions, airline shareholders Facilitating stakeholders: design team, IT department staff
who are the stakeholders? ,[object Object],[object Object],[object Object],[object Object]
socio-technical modelling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CUSTOM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OSTA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
soft systems methodology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CATWOE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Participatory design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Participatory Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ETHICS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ethnography ,[object Object],[object Object],[object Object],[object Object],[object Object]
contextual inquiry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirements

  • 1. chapter 13 socio-organizational issues and stakeholder requirements
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  • 10. Critical mass strong benefit when lots of users .. but little benefit for early users solution – increase zero point benefit
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  • 14. who are the stakeholders? Example: Classifying stakeholders – an airline booking system An international airline is considering introducing a new booking system for use by associated travel agents to sell flights directly to the public. Primary stakeholders: travel agency staff, airline booking staff Secondary stakeholders: customers, airline management Tertiary stakeholders: competitors, civil aviation authorities, customers’ travelling companions, airline shareholders Facilitating stakeholders: design team, IT department staff
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