11. Sigma Level % Good PPM/DPMO Cost of Quality as % of Sales 2 95.45 45500 Over 40% 3 99.73 2700 25 - 40% 4 99.9937 63 15 - 25% 5 99.999943 0.57 5 - 15% 6 99.9999998 0.002 Less than 1%
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16. In a global marketplace a major characteristic that will distinguish those organizations that are successful will be the quality of leadership, management, employees, work processes, product and service. This means that products must not only meet customer’s community needs for value, they must be provided in a continuously improving, timely, cost-effective, innovative, and productive manner Why TQM ?