Mobile BA looking Job for c2c positions. please let me know if you have any requirements send to ajay@nineyardsolutions.com

1. Gaurav Dahiya
Ajay@nineyardsolutions.com
901-217-3930
● Proven 9 years of experience with business process analysis/ modeling, reporting business requirements,
definition and documentation
● Interacting with stakeholders, gathering requirements, rating them and assigning priorities to each of them.
● Documenting business processes and translating them to functional specifications.
● Experienced in all areas of project life cycle in a highly structured change management environment using both
proprietary methodologies and Agile methodology.
● Business-critical initiatives include writing user stories, capture and document scope changes, schedule and facilitate
story review sessions, requirement clarification, requirement analysis, process facilitation and User Acceptance
Testing (UAT).
● Facilitate discussion and address challenges that arise during deployment and escalate issues to project managers.
● Facilitating Review Sessions for Scope Documents, Use Case, High Level and Detail Level Design, Test Plan, and Test
Cases.
● Experience in developing screen Mock ups and Wireframes using MS Visio.
● Used JIRA and Confluence for tracking various pre-prod, post-prod defects, and change requests
● Experience in creating Business Case and Presentation
● Excellent business writing skills in creating Business Requirements Document (BRD), use-case specifications,
functional specifications, GAP analysis, and Systems Requirements Specification (SRS).
● Proficient in soliciting client requirements through interviews, workshops, existing system documentation, and
organizing Product & Sprint Backlog sessions
● Proficient in Unified Modeling Language (UML) concepts such as Sequence, Activity, Business Processes, and Use Case
Diagrams on multiple UML tools and platforms.
● Active involvement in all phases of SDLC, including requirements gathering, client interaction, gap analysis, and team
coordination.
Professional Summary
Real Page, San Francisco, CA Dec 2014- Present
Business Analyst
Real Page is a real estate software company which creates mobile apps for the apartment industry. The mobile apps are
targeted at maintenance technicians and leasing office to manage service requests, screen rental applications and for
purchasing materials from hardware stores.
Responsibilities:
● Gathered Business Requirements, Interacted with the Users, Designers and Developers, Project Manager and SMEs to
get a better understanding of the Business Processes.
● Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life
Cycle (SDLC) to discuss open issues and resolve them.
● Analyzed and optimized the process, Prepared Business Requirement Document and then converted the business
requirements into Functional Requirements Specification.
● Identified Use Cases from the requirements and documented the processes using UML Diagrams
● Analyzed claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims
processing problems, their source and providing alternative solutions using best practice model and principles and
assisted in Claims Management.
● Communicate with design, development and test team using MS exchange Messaging and Defect Tracking System.
● Supported the QA team in ensuring quality.
● Used MS Project to manage schedules, deadlines and resources, and collaborate on the project.
Tools: MS EXCEL, MS Visio & JAMA Contour. Artifact lighthouse, MS Project, Mantis

2. Cisco Systems, San Jose, CA March 2013 – December2 2014
Business Analyst
Cisco realized the need to develop mobile apps for their trademark CSC (Cisco Support Community) application to
transform the Cisco service delivery mechanism through iOS and Android mobile platforms. This app is targeted at Cisco
enterprise customers and partners with a contract to use the app for faster service delivery.
Responsibilities:
● Conducted detailed and comprehensive Business Analysis by working with the client, project managers, supervisors,
SME's, and other stakeholders to identify the system, operational requirements and improvements.
● Converted Business Requirements documents (BRD) into System Requirements Specification documents (SRS).
● Collaborated with Product, Design, Engineering teams to define end-to-end mobile test strategy for iOS ad Android
environments.
● Skilled in translating design and business requirements in to workable technical solutions.
Good knowledge of mobile App lifecycle (Prototyping, Design, Testing & Deployment).
Driven efforts to track progress and identify gaps between requirements and coverage.
● Created metrics and reports to effectively communicate status to stakeholders.
Learnt to incorporate features and upgrades to help drive App downloads, usage and monetization.
● Analyzed data, driven useful product insights and incorporated them in wireframes.
● Developed Test plans, Test scripts, Test cases and execution plan for Mobile.
Lead the quality assurance efforts in line with SDLC and industry best practices to deliver highest quality software.
● Participated in Defect-Review meetings with product manager, software developers, QA team, manager to prioritize
defects & enhancements to the existing application from business perspective.
Tools: JIRA, MS Office suite, MS Visio, Confluence, TestFlight, AppThwack, Graffletopia,
PayPal, San jose, CA Sep 2011 - Jan 2013
Business Analyst
Paypal Holdings,Inc is an American company operating a worldwide online payments system. Online money transfers
serve as electronic alternatives to traditional paper methods like cheques and money orders
Responsibilities:
• Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback.
• Communicated Project Requirements, Business Issues, Solution and made recommendation.
• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and
documenting them textually or within models
• Analyzed and documented Business requirements and detail design of the software for full understanding of the
business
• Supported the assigned project manager with creating detailed project plans and assisting in developing, scheduling
and tracking project timelines.
• Identified KPI aligning with business rules.
• Create Use Case using UML tools and Process Analysis tool such as Fishbone Diagram, and business process flow chart
using MS Visio.
• Created use case scenarios and documented work flow and business process.
• Prepared the UML Use Cases using Rational Rose
• Used MS Visio for flow-charting, process model and architectural design of the application.
• Documented business workflows textually as well as in UML diagrams according to RUP for the stakeholder review.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve
any issues and come to an agreement quickly.
Environment: RUP, Rational Requisite Pro, Rational Rose, Visio, SQL 2008, UML Diagrams, Test Director

3. MetLife Insurance, New York, NY Jan 2010 – Aug 2011
Business Analyst
The aim of this project was to deliver a web based e-Quote application which would be used to give live, online life
insurance quotes to the applicant and also the comparative quotes from different life insurance companies.
● Gathered Business Requirements, analyzed data/workflows, defined the scope, and performed GAP analysis.
● Followed a structured approach to organize requirements into logical groupings of essential Business Processes for
claims, Business Rules, and Information Needs, thus ensuring that Critical Requirements are not missed.
● Followed the UML based methods using MS Visio to create Use Case, Activity and Sequence Diagrams.
● Met with client groups to determine Claims User Requirements and Goals, thus converting User Requirements and
Business Requirements into Functional Requirement Specifications.
● Developed Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio, and refined them.
● Follow-up with the Developers and QA team for maintaining schedules for release, bug fixes and any issues related to
the application.
● Conducted User Acceptance Testing.
Tools: Windows 2000, MS EXCEL, MS Visio, MS Project & JAMA Contour, Ideascope,
Allied Insurance, Des Moines, IA May 2008 to Dec 2009
Sr. Business Analyst
Allied insurance is one of the world's largest insurance firms, leading provider of home, auto, farm/ranch and business
insurance to commercial, institutional, and individual customers. The Project was a web based application, which was
developed to meet the on-line insurance requirements of the customers. Through the web portal, customers can access
the insurance claim information, view and pay premium, select and buy plans and manage personal and account
information.
Responsibilities:
● Interacted with business owners to identify business system needs, proposed solutions for business problems and
evaluated alternate methods to increase efficiency of the overall process
● Analyzed and documented business system requirements and the corresponding impact on business processes.
● Responsible for defining the scope and implementing business rules of the project, as well as gathering business
requirements and documentation.
● Responsible for maintaining the minutes of all the requirement gathering sessions.
● Responsible to creating high level wireframes.
● Facilitated Product & Sprint Backlog meetings.
● Interacted with the developers to explain the proposed changes and understand the system requirements to handle
these changes.
● Supported the test team to check the weekly status and report the same to the project manager.
● Extracting the business requirements from the end users by several Requirement Gathering Sessions (RGS) keeping
in mind their need for the application, and documenting it for the developers.
● Was Responsible for the creation and approval of the functional specification.
● Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams
for developers.
Tool: MS Office (MS Word, MS PowerPoint, MS Excel, MS Access, JIRA, Confluence & MS Visio
HSBC Bank PLC, Hyderabad India Oct 2006 – Mar 2008
Business Analyst
HSBC Bank is one of the world’s largest financial organizations with its offices in more than 80 countries. The goal of this
project was to set up a Card Fraud Detection system that would prevent the bank and its customers from fraudulent
activity on HSBC issued credit and Debit cards in India

4. Responsibilities:
● Worked as business analyst to support the design the Fraud monitoring software.
● Designed the business requirement collection approach based on the project scope and SDLC Methodology.
● Facilitated and managed meeting sessions with committee of SME's from various business areas including Upload
Photos, Share Photos, View and Edit Photos.
● Conducted interviews with key business users to collect requirement and business process information.
● Developed business process models to document existing and future business processes.
● Designed and developed project document templates based on SDLC methodology.
Developed business requirement specification documents as well as high-level project plan.
● Designed and developed all Use Cases and UML models using MS Visio and Enterprise architect.
● Developing strategic partnerships with the business unit to develop a solid knowledge base of the business line,
including the business plan, products, and revenue streams.
● Played a key role in the planning, testing, and implementation of system enhancements and conversions.
● Worked with marketing team in knowing what exactly end - user wants.
● Functioned as the primary liaison between the business line, operations, and the technical areas throughout the
project cycle.
● Partnered with the technical areas in the research and resolution of system and process problems.
● Analyzed research on operational procedures and methods and recommend changes for improvement with an
emphasis on automation and efficiency.
● Performed User Acceptance Testing (UAT)
Tools: MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, MS SharePoint.