Outsourcing ILS

Outsourcing Library Systems Digital Libraries à la Carte 2009 Tilburg University July 28, 2009 Annu Jauhiainen The National Library of Finland [email_address]

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Library Network in Finland ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The National Library of Finland ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Services for the Libraries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Administrative structure of the Finnish library network THE MINISTRY OF EDUCATION Minister of Culture and Sport Minister of Education and Science Public libraries Universities and polytechnics & their libraries, National Library, National Repository Library Municipalities

Planning Process of the National Library ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Labor Division at National Level ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Future ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Current Working Environment (to be revised completely 2008-2012) PORTAL for Information Retrieval LIBRARY Integrated System DOMS Digital object mgmt

Present state and challenges Digi-arkistot (julkaisu-arkistot, Digitalia) MetaLib Meta search SFX linking resolver (journal articles and ebooks) Back end Owned resources Licensed e-resources Other systems i.e. Learning environ- ments Museums and Archives Digital Archives and Instit. Archives Local Library Systems Library Portal User interface

Solution: New System Architecture ,[object Object],[object Object],[object Object],[object Object]

The National Digital Library Libraries Archives Museums The Finnish Film Archive Back End Systems Memory institutions Public Interface Front end Long Term Preservation System

Indexes Front end user services Local customizable user interfaces Archives MetaLib Meta search SFX linking resolver (journal articles and ebooks) Back End Management Systems Owned resources Licensed e-resources Other systems i.e. Learning environ- ments Museums Local Library Systems

What is Outsourcing? ,[object Object],[object Object],[object Object],[object Object]

Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

EU Procurement Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contract Negotiations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Reasons ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Risks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Finnish Experiences of Outsourcing

LINNEA L ibrary IN formation NE twork for A cademic libraries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Linnea2 Consortium (2000 -) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case 1: Outsourcing the Server Maintenance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

EU Procurement Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Benefits of Outsourcing to CSC ,[object Object],[object Object],[object Object],[object Object],[object Object]

Tasks and Division of labour Hardware maintenance provider CSC Customer organizations - libraries National Library of Finland (service unit) ,[object Object],[object Object],Third party systems vendors Software vendor Ex Libris ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case 2: Libraries Outsourcing ILS Systems Administration to the National Library ,[object Object],[object Object],[object Object],[object Object]

System Administration Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Description ,[object Object],[object Object],[object Object],[object Object],[object Object]

Case 3: ILL Hardware Outsourced to Relais International ,[object Object],[object Object],[object Object],[object Object],[object Object]

To Outsource or Not to Outsource?

Questions to Be Asked ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Starting the Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Costs ,[object Object],[object Object],[object Object]

Contract ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Outsourcing ILS

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