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                      MONITORING VAS CONSUMER
                      I QUARTER 2010

                      Milan 04/06/2010

1
EXECUTIVE SUMMARY /1


    STRONG EVIDENCE FOR THE DIFFUSION OF TOUCH-SCREEN DEVICES:

      –  +9 PPT VS JANUARY ‘10 THE PERCENTAGE OF TOUCH AND/OR QWERTY MOBILE PHONE
         USERS (40% OF POPULATION)
      –  NOT ONLY ENABLERS, BUT ALSO OCCASION AND DRIVER ITSELF TO TRY INTERNET MOBILE
         VAS (BROWSING OFF PORTAL / EMAIL / INSTANT MESSAGING / VISITING SOCIAL NETWORK
         FROM MOBILE AND DOWNLOADING APPLICATIONS AND CONTENTS) AS WELL AS THE ACCESS
         TO INTERNET IS A KEY DRIVER TO BUY A SMARTPHONE

    BRAND AND PRICE, KEY DRIVERS OF CHOICE FOR TRADITIONAL PHONES, LOSE IMPORTANCE
     VERSUS SPECIFICATIONS AND FUNCTIONALITIES (VIDEO/AUDIO, GPS, TECHNICAL EQUIPMENT)
     IN PURCHASING A SMARTPHONE

    GENERAL GROWTH OF ALL THE MOBILE INTERNET SERVICES WITH 6,0M INTERNET MOBILE
     VAS IN THE LAST 30 DAYS (+19% VS JANUARY ‘10), THANKS A GENERAL INCREASE OF MALE
     15-24 YO AND FEMALE 25-44 YO USERS OF THE INTERNET RELATED VAS.

      –  BROWSING OFF PORTAL: +34% VS JAN ’10 AT 4,6M (INCLUDING BROWSING ON PORTAL +31%
         AT 4,9M)
      –  EMAIL: +11% VS LAST QUARTER AT 3,8M
      –  VISITING SOCIAL NETWORKSITES FROM MOBILE: +46%, NOW AT 3,1M (TOTAL ACTIVITIES OF
         SOCIALIZING +24% AT 4,2M AND OVERCOMING EMAIL SERVICE)
      –  INSTANT MESSAGING: +14% AT 1,9M

2
EXECUTIVE SUMMARY /2


    REFERRING TO DOWNLOAD CONTENTS DIRECTLY FROM THE MOBILE PHONE: IN APRIL‘10
     WHO DOWNLOADED AT LEAST ONE CONTENT IN THE PREVIOUS 30 DAYS ARE 4,6M,
     INCREASING BY 11% VS JANUARY.
       –  STRONG INCREASE IN DOWNLOADING GAMES (+25%) AND APPLICATIONS (+29%), LATTER
          STEADILY THE MOST IMPORTANT AND MOST DOWNLOADED CONTENT AND INCREASING THE
          GAP TO MUSIC

    MOBILE FUNCIONALITIES:

      –  LISTENERS OF MUSIC / RADIO ON THE MOBILE PHONE IN THE PREVIUS 30 DAYS ARE 8,1M
         (+20% VS JAN’10), 4,5M NOKIA USERS (+23%)

      –  SLIGHTLY INCREASING VS JANUARY IN PLAYING MOBILE GAME (5,7M | +7% VS LAST
         QUARTER), BACK TO THE SAME LEVEL OF THE LAST YEAR.

      –  MAP SERVICE FROM MOBILE IS RELEVANTLY GROWING (6,3 M USERS, 3,6M NOKIA USERS),
         THE GPS NAVIGATION SOFTWARE USE IS INCREASING BY 22% AT 5,6M USERS, STRICTLY
         RELATED WITH THE INCREASE OF MOBILES EQUIPPED WITH GPS INTEGRATED ANTENNA
         (FROM 3,8M DEVICES THREE MONTHS AGO TO 5M IN APRIL ‘10)




3
MOBILE INTERNET VAS
    UNIVERSE: User mobile phone (+15 y.o., Internet users), TOTAL SAMPLE 22.635.752 (cases 5.018)



                                                                                                    Visiting Social
                                                                                                    Network Sites
    Instant Messaging                                                                               (last 30 days)
      (last 30 days)

        1,9M                                                                                          3,1M
                                                                                                        + 46%
            + 14%




   Browsing
  Off Portal
(last 30 days)

  4,6M                                                                                                  Email
                                                                                                    (last 30 days)
    + 34%                                                                                             3,8M
                                                                                                        + 11%



…   6,0M users at least one Internet VAS from mobile phone (last 30 days)
                                                         (+ 19% vs Jan’10)

    4
ACTIVITIES WITH THE MOBILE PHONE IN THE LAST 30 DAYS (VAS)
UNIVERSE: User mobile phone (+15 y.o., Internet users), TOTAL SAMPLE 22.635.752 (cases 5.018)



        Indicate what of the following things you did with your mobile phones at least once in the last 30 days
                                               0%                                  25%                   50%              75%               100%


                        TRAFFIC DATA (NET)                                                                       60
                                                                               21
                              Microbrowsing                                                         39
                                                                    10                                                Internet activities (NET):
                                       Email                                                  31                             6,0M (27%)
                                                                8
                           Socializing (NET)                                                   33
                                                                9                                                  - 4,2M Smartphone Users (47%)
               Visiting Social Network sites                                             26                     - 1,9M NOT Smartphone Users (14%)
                                                            6
                          Instant Messaging                               16
                                                    3
                                        UGC                              14
                                                    3
                       SMS / MMS Premium                                       20
                                                                         15
                                                                                                                           The 63% of Smartphone users has
     Watching Videos (Youtube / podcast)                                      19
                                                            6                                                              subscribed a plan for data traffic
                                                                                               34                          (vs 49% of Not Smartphone Users)
                 Contents Download (NET)                            11
           DW Logos / Ringtones / themes                        8
                                                        4                                                                 The 74% of Smartphone users has
                                                                         14                                               subscribed a plan or a service card
                                  DW Games          2                                                                      (vs 62% of Not Smartphone Users)
                                   DW Music                              15
                                                        5
                                                                                   22                                        The 57% of Smartphone users
                            DW Applications             5                                                                 connects to the Internet with Wi-Fi
                                  M-Banking                                   18                                           (vs 22% of Not Smartphone Users)
                                                            7
                                 M-Payment                  7
                                                    2
                                          Smartphone users                               Not Smartphone users

The SMARTPHONE definition is based upon the typology of Input of the device (Full-Touch / Semi-Touch / QWERTY / Semi-QWERTY)

 5
Nextplora S.p.A.
    Viale Gian Galeazzo 3
        20136 - Milano
     Tel. +39 02 83111.31
    Fax +39 02 83111.345
      www.nextplora.com
     come@nextplora.com




6

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Mobile-Next I quarter 2010-mobile_vas

  • 1. Caratteristiche e finalitĂ  MONITORING VAS CONSUMER I QUARTER 2010 Milan 04/06/2010 1
  • 2. EXECUTIVE SUMMARY /1   STRONG EVIDENCE FOR THE DIFFUSION OF TOUCH-SCREEN DEVICES: –  +9 PPT VS JANUARY ‘10 THE PERCENTAGE OF TOUCH AND/OR QWERTY MOBILE PHONE USERS (40% OF POPULATION) –  NOT ONLY ENABLERS, BUT ALSO OCCASION AND DRIVER ITSELF TO TRY INTERNET MOBILE VAS (BROWSING OFF PORTAL / EMAIL / INSTANT MESSAGING / VISITING SOCIAL NETWORK FROM MOBILE AND DOWNLOADING APPLICATIONS AND CONTENTS) AS WELL AS THE ACCESS TO INTERNET IS A KEY DRIVER TO BUY A SMARTPHONE   BRAND AND PRICE, KEY DRIVERS OF CHOICE FOR TRADITIONAL PHONES, LOSE IMPORTANCE VERSUS SPECIFICATIONS AND FUNCTIONALITIES (VIDEO/AUDIO, GPS, TECHNICAL EQUIPMENT) IN PURCHASING A SMARTPHONE   GENERAL GROWTH OF ALL THE MOBILE INTERNET SERVICES WITH 6,0M INTERNET MOBILE VAS IN THE LAST 30 DAYS (+19% VS JANUARY ‘10), THANKS A GENERAL INCREASE OF MALE 15-24 YO AND FEMALE 25-44 YO USERS OF THE INTERNET RELATED VAS. –  BROWSING OFF PORTAL: +34% VS JAN ’10 AT 4,6M (INCLUDING BROWSING ON PORTAL +31% AT 4,9M) –  EMAIL: +11% VS LAST QUARTER AT 3,8M –  VISITING SOCIAL NETWORKSITES FROM MOBILE: +46%, NOW AT 3,1M (TOTAL ACTIVITIES OF SOCIALIZING +24% AT 4,2M AND OVERCOMING EMAIL SERVICE) –  INSTANT MESSAGING: +14% AT 1,9M 2
  • 3. EXECUTIVE SUMMARY /2   REFERRING TO DOWNLOAD CONTENTS DIRECTLY FROM THE MOBILE PHONE: IN APRIL‘10 WHO DOWNLOADED AT LEAST ONE CONTENT IN THE PREVIOUS 30 DAYS ARE 4,6M, INCREASING BY 11% VS JANUARY. –  STRONG INCREASE IN DOWNLOADING GAMES (+25%) AND APPLICATIONS (+29%), LATTER STEADILY THE MOST IMPORTANT AND MOST DOWNLOADED CONTENT AND INCREASING THE GAP TO MUSIC   MOBILE FUNCIONALITIES: –  LISTENERS OF MUSIC / RADIO ON THE MOBILE PHONE IN THE PREVIUS 30 DAYS ARE 8,1M (+20% VS JAN’10), 4,5M NOKIA USERS (+23%) –  SLIGHTLY INCREASING VS JANUARY IN PLAYING MOBILE GAME (5,7M | +7% VS LAST QUARTER), BACK TO THE SAME LEVEL OF THE LAST YEAR. –  MAP SERVICE FROM MOBILE IS RELEVANTLY GROWING (6,3 M USERS, 3,6M NOKIA USERS), THE GPS NAVIGATION SOFTWARE USE IS INCREASING BY 22% AT 5,6M USERS, STRICTLY RELATED WITH THE INCREASE OF MOBILES EQUIPPED WITH GPS INTEGRATED ANTENNA (FROM 3,8M DEVICES THREE MONTHS AGO TO 5M IN APRIL ‘10) 3
  • 4. MOBILE INTERNET VAS UNIVERSE: User mobile phone (+15 y.o., Internet users), TOTAL SAMPLE 22.635.752 (cases 5.018) Visiting Social Network Sites Instant Messaging (last 30 days) (last 30 days) 1,9M 3,1M + 46% + 14% Browsing Off Portal (last 30 days) 4,6M Email (last 30 days) + 34% 3,8M + 11% … 6,0M users at least one Internet VAS from mobile phone (last 30 days) (+ 19% vs Jan’10) 4
  • 5. ACTIVITIES WITH THE MOBILE PHONE IN THE LAST 30 DAYS (VAS) UNIVERSE: User mobile phone (+15 y.o., Internet users), TOTAL SAMPLE 22.635.752 (cases 5.018) Indicate what of the following things you did with your mobile phones at least once in the last 30 days 0% 25% 50% 75% 100% TRAFFIC DATA (NET) 60 21 Microbrowsing 39 10 Internet activities (NET): Email 31 6,0M (27%) 8 Socializing (NET) 33 9 - 4,2M Smartphone Users (47%) Visiting Social Network sites 26 - 1,9M NOT Smartphone Users (14%) 6 Instant Messaging 16 3 UGC 14 3 SMS / MMS Premium 20 15 The 63% of Smartphone users has Watching Videos (Youtube / podcast) 19 6 subscribed a plan for data traffic 34 (vs 49% of Not Smartphone Users) Contents Download (NET) 11 DW Logos / Ringtones / themes 8 4 The 74% of Smartphone users has 14 subscribed a plan or a service card DW Games 2 (vs 62% of Not Smartphone Users) DW Music 15 5 22 The 57% of Smartphone users DW Applications 5 connects to the Internet with Wi-Fi M-Banking 18 (vs 22% of Not Smartphone Users) 7 M-Payment 7 2 Smartphone users Not Smartphone users The SMARTPHONE definition is based upon the typology of Input of the device (Full-Touch / Semi-Touch / QWERTY / Semi-QWERTY) 5
  • 6. Nextplora S.p.A. Viale Gian Galeazzo 3 20136 - Milano Tel. +39 02 83111.31 Fax +39 02 83111.345 www.nextplora.com come@nextplora.com 6