What do you do if change is too hard for people? what if people don't care? what if the old way is easier?

1. HOW TO INSPIRE CHANGE
IN YOUR ORGANIZATION
@ j a s o n l i t t l e | h a p p y m e l l y . c o m

2. #happymelly | @jasonlittle | happymelly.com
1995

3. #happymelly | @jasonlittle | happymelly.com
$250

4. #happymelly | @jasonlittle | happymelly.com
Today

5. #happymelly | @jasonlittle | happymelly.com
$250

6. 1995

7. Today

8. #happymelly | @jasonlittle | happymelly.com
What’s the point?

9. #happymelly | @jasonlittle | happymelly.com
1995
How we
approach
change
“best practices”
standards
plans and documents
Today
Societal
Evolution
outdated thinking
cannot keep up with
today’s pace of change

10. #happymelly | @jasonlittle | happymelly.com
“All CEOs, including me, are operating in a world where it’s
almost impossible to predict things in the short term, and you
need to be prepared to navigate.”
http://sloanreview.mit.edu/article/conversation-with-the-ceo-pierre-nanterme-chairman-and-ceo-accenture/
Accenture CEO Pierre Nanterme

12. #happymelly | @jasonlittle | happymelly.com
DENIAL
FRUSTRATION
DEPRESSION
DECISION
INTEGRATION
EXPERIMENT
SHOCK
S O M E B E L I E V E T H I S I S H O W P E O P L E P R O C E S S C H A N G E …

13. #happymelly | @jasonlittle | happymelly.com
… A N D O T H E R S P E O P L E B E L I E V E T H I S I S T H E T R U T H
STATUS QUO
FOREIGN ELEMENT
TRANSFORMING IDEA
NEW STATUS QUO
PRACTICE AND
INTEGRATIONCHAOS

14. #happymelly | @jasonlittle | happymelly.com
http://www.scientificamerican.com/article/five-fallacies-of-grief/
“in developmental psychology, the notion of
predictable life stages is toast. Those stage theories
reflected a time when most people marched through
life predictably”
Carol Tavris
Author of Psychobabble and Biobunk

15. CAN EVERYONE STAND UP PLEASE?

16. PAIR UP WITH SOMEONE
1

17. STAND BACK-TO-BACK
1
2

18. CHANGE 3 THINGS ABOUT YOUR APPEARANCE
1
2
3

19. WHEN YOU’RE DONE, FACE EACH OTHER AND TRY TO GUESS
WHAT’S CHANGED
1
2
3
4

20. WHAT WAS YOUR INITIAL REACTION?

21. OK, TIME FOR ROUND 2!

22. OMFG NOOOOOOOOOOO!!!!!!!!

23. COOL! LET’S DO IT!!!

24. THIS IS DUMB, I DON’T GET IT.

25. #happymelly | @jasonlittle | happymelly.com
sometimes change is hard…
…because it’s just hard
…because, to me, it’s a dumb change
…because…well, I just forgot about it
so how can we make it easier?
so how can spark motivation?
so how can we nudge people?

26. WORKSHOP TIME!

27. 1) Form a group of 4 - 5 people.
2) Take 5 minutes and decide on a problem to work on.
I know it’s a crappy looking timer,
but I didn’t want to fork over $17 for the good one.

28. As a team, brain write some
ideas you could do to solve this
problem

29. Categorize your ideas into these
buckets:
Make it Easier Spark Motivation Remind People

30. Mingle!
Critique another table’s solutions:
“what could make them easier?”
“what could be more inspiring?
“What creative reminders could you
think of?”

31. Mingle!
Critique another table’s
solutions:
“what could make the change easier?”
“what could be more inspiring?
“What are more creative reminders?”

32. motivation
HIGH
LOW
AbilityHARD EASY
Facilitate:
Make the change
easier
Signal:
Remind People!
Spark:
Inspire People
BJ Fogg Behaviour Model | bjfogg.com
change
unlikely

33. Using this in the wild

34. #happymelly | @jasonlittle | happymelly.com
Questions?