SlideShare ist ein Scribd-Unternehmen logo
1 von 38
CMA’s 2008  Word of Mouth Conference
Agent Wildfire Key Belief #1– The Power of Word of Mouth  “ There is only one thing in the world worse than being talked about, and that is not being talked about.” Oscar Wilde, The Picture of Dorian Grey
Word of Mouth – What Is It? ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
The many flavours of amplified word of mouth …
Word of Mouth Marketing Options Viral Influencer Social User-generated Community Referral/ Affiliate Experiential Buzz Cause -Driven
 
If 67% of the economy runs on word of mouth,   Why are we spending less than 5% of our money/time trying to get it?
If 80% of companies believe they are giving their customers a great experience..  Why do only 8% of our customers say they are getting a great experience?
If there are 1,540 people who hear about a problem before one complaint is fielded to management.. Why are we not making it easier for our customers to talk to us?
If  every 7% increase in positive word of mouth or 2% decrease in negative word of mouth leads to 1% business growth.  Why are we not attempting to measure word of mouth ?
If less than 10% of your audience fuels most of your word of mouth activity…. Why don’t we try to find these people ?
If more than 20% of the media we consume is user-generated (and 50% for people under 25) … Why do we not participate and invest in these spaces?
Overcoming the myths about our industry and the importance of word of mouth…
Word of mouth marketing myths holding companies back ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Marketers
We like to live and think in packs…
It’s scary to act alone as a marketer…
But it’s getting dangerous to be out there…
Despite the risks, we need to get to other side …
The smart marketers are making changes…
Some mess up…. ,[object Object],[object Object],[object Object],[object Object]
But most marketers do just fine…
So you can fight a losing battle…
You can keep hitting your head against the wall
you can be a plain old ….
Or you can listen to your influencers in their world ….
Start a  Conversation…
Embrace and invite your fans and customers to participate..
Turn your back on traditional practices…
Get curious…
Get Noticed and Talked About…
Win some new friends…
Spread the word….
… and live to see a better day
What Will You Learn About Word of Mouth Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Are You Ready  To Become Word of Mouth Evangelists?

Weitere ähnliche Inhalte

Andere mochten auch

Electronics and the swiss watch industry
Electronics and the swiss watch industryElectronics and the swiss watch industry
Electronics and the swiss watch industry
Chris Sandström
 
Watches presentation
Watches presentationWatches presentation
Watches presentation
Tudy Parau
 

Andere mochten auch (9)

The Diffusion of IP Video Surveillance
The Diffusion of IP Video SurveillanceThe Diffusion of IP Video Surveillance
The Diffusion of IP Video Surveillance
 
Leading Digital Influencer Programs: 2013 (Wikibrands)
Leading Digital Influencer Programs: 2013 (Wikibrands)Leading Digital Influencer Programs: 2013 (Wikibrands)
Leading Digital Influencer Programs: 2013 (Wikibrands)
 
Electronics and the swiss watch industry
Electronics and the swiss watch industryElectronics and the swiss watch industry
Electronics and the swiss watch industry
 
What’s Trending in the Luxury Watch Industry?
What’s Trending in the Luxury Watch Industry?What’s Trending in the Luxury Watch Industry?
What’s Trending in the Luxury Watch Industry?
 
The Swiss Watch industry: Challenges and my future Role
The Swiss Watch industry: Challenges and my future RoleThe Swiss Watch industry: Challenges and my future Role
The Swiss Watch industry: Challenges and my future Role
 
Swiss made watches industry
Swiss made watches industrySwiss made watches industry
Swiss made watches industry
 
Omega Watch industry
Omega Watch industryOmega Watch industry
Omega Watch industry
 
Watches
WatchesWatches
Watches
 
Watches presentation
Watches presentationWatches presentation
Watches presentation
 

Ähnlich wie From Mass to Grass Word of Mouth Conference - Chair Intro Slides (Agent Wildfire & CMA)

Ähnlich wie From Mass to Grass Word of Mouth Conference - Chair Intro Slides (Agent Wildfire & CMA) (20)

Ignite The Spark
Ignite The SparkIgnite The Spark
Ignite The Spark
 
Have You Heard Speaking With Mothers
Have You Heard Speaking With MothersHave You Heard Speaking With Mothers
Have You Heard Speaking With Mothers
 
Wikibrands - Internet Hungary
Wikibrands - Internet HungaryWikibrands - Internet Hungary
Wikibrands - Internet Hungary
 
Social Media Training April 2010 Ed
Social Media Training April 2010 EdSocial Media Training April 2010 Ed
Social Media Training April 2010 Ed
 
Marc Loveridge Citizen Marketing
Marc Loveridge Citizen MarketingMarc Loveridge Citizen Marketing
Marc Loveridge Citizen Marketing
 
Wikibrands (SMC Seattle)
Wikibrands (SMC Seattle)Wikibrands (SMC Seattle)
Wikibrands (SMC Seattle)
 
Personality not included (Book concise)
Personality not included (Book concise)Personality not included (Book concise)
Personality not included (Book concise)
 
Social media strategy
Social media strategySocial media strategy
Social media strategy
 
2013 Education Symposium & Expo - Think Like A Franchise
2013 Education Symposium & Expo - Think Like A Franchise2013 Education Symposium & Expo - Think Like A Franchise
2013 Education Symposium & Expo - Think Like A Franchise
 
Wikibrands - Looking Under the Hood, What Makes Winning, Engaged Brands Tick ...
Wikibrands - Looking Under the Hood, What Makes Winning, Engaged Brands Tick ...Wikibrands - Looking Under the Hood, What Makes Winning, Engaged Brands Tick ...
Wikibrands - Looking Under the Hood, What Makes Winning, Engaged Brands Tick ...
 
"From Insights to Action" by Andrew Vincent, a Revelation Great Research Thin...
"From Insights to Action" by Andrew Vincent, a Revelation Great Research Thin..."From Insights to Action" by Andrew Vincent, a Revelation Great Research Thin...
"From Insights to Action" by Andrew Vincent, a Revelation Great Research Thin...
 
Why your agency positioning (probably) sucks. And what to do about it.
Why your agency positioning (probably) sucks. And what to do about it. Why your agency positioning (probably) sucks. And what to do about it.
Why your agency positioning (probably) sucks. And what to do about it.
 
AdvoFest Presentations
AdvoFest PresentationsAdvoFest Presentations
AdvoFest Presentations
 
Building Brand Love in B2B
Building Brand Love in B2BBuilding Brand Love in B2B
Building Brand Love in B2B
 
Welcome Keynote Social Media - Impact to businesses of all sizes, all industries
Welcome Keynote Social Media - Impact to businesses of all sizes, all industriesWelcome Keynote Social Media - Impact to businesses of all sizes, all industries
Welcome Keynote Social Media - Impact to businesses of all sizes, all industries
 
Branding in a digital world
Branding in a digital worldBranding in a digital world
Branding in a digital world
 
LTK - FC - Supply Chain - Startup Challenge v3.pdf
LTK - FC - Supply Chain - Startup Challenge v3.pdfLTK - FC - Supply Chain - Startup Challenge v3.pdf
LTK - FC - Supply Chain - Startup Challenge v3.pdf
 
Social media in b2 b marketing
Social media in b2 b marketingSocial media in b2 b marketing
Social media in b2 b marketing
 
Superstars are the foundation of growth
Superstars are the foundation of growthSuperstars are the foundation of growth
Superstars are the foundation of growth
 
The Superstar Company
The Superstar CompanyThe Superstar Company
The Superstar Company
 

Mehr von Sean Moffitt

Mehr von Sean Moffitt (20)

Grey Swan Guild - Sensemakers Ideation Invitational
Grey Swan Guild - Sensemakers Ideation InvitationalGrey Swan Guild - Sensemakers Ideation Invitational
Grey Swan Guild - Sensemakers Ideation Invitational
 
Grey Swan Guild - Sensemaker's Realm Kickoff 2021/22
Grey Swan Guild - Sensemaker's Realm Kickoff 2021/22Grey Swan Guild - Sensemaker's Realm Kickoff 2021/22
Grey Swan Guild - Sensemaker's Realm Kickoff 2021/22
 
LinkedIn at 15: From A to Z, the 26 Need-to-Knows on the World’s Business Pro...
LinkedIn at 15: From A to Z, the 26 Need-to-Knows on the World’s Business Pro...LinkedIn at 15: From A to Z, the 26 Need-to-Knows on the World’s Business Pro...
LinkedIn at 15: From A to Z, the 26 Need-to-Knows on the World’s Business Pro...
 
Wikibrands 2018 Focus - Futureproofing & Transformation
Wikibrands 2018 Focus - Futureproofing & Transformation Wikibrands 2018 Focus - Futureproofing & Transformation
Wikibrands 2018 Focus - Futureproofing & Transformation
 
The 2018 State of Customer Zeitgeist
The 2018 State of Customer Zeitgeist The 2018 State of Customer Zeitgeist
The 2018 State of Customer Zeitgeist
 
The Chief Digital Officer (CDO) - The New Business Transformation Leader
The Chief Digital Officer (CDO) - The New Business Transformation LeaderThe Chief Digital Officer (CDO) - The New Business Transformation Leader
The Chief Digital Officer (CDO) - The New Business Transformation Leader
 
Defining the Crowd Economy - Overviewing the Top 14 Segments of Crowd, Sharin...
Defining the Crowd Economy - Overviewing the Top 14 Segments of Crowd, Sharin...Defining the Crowd Economy - Overviewing the Top 14 Segments of Crowd, Sharin...
Defining the Crowd Economy - Overviewing the Top 14 Segments of Crowd, Sharin...
 
The Buzz Report - Tapping the Zeitgeist of Digital Culture, Marketplace and T...
The Buzz Report - Tapping the Zeitgeist of Digital Culture, Marketplace and T...The Buzz Report - Tapping the Zeitgeist of Digital Culture, Marketplace and T...
The Buzz Report - Tapping the Zeitgeist of Digital Culture, Marketplace and T...
 
Once Upon a Company Time - The Science and Art of Storytelling in a Digital Age
Once Upon a Company Time - The Science and Art of Storytelling in a Digital AgeOnce Upon a Company Time - The Science and Art of Storytelling in a Digital Age
Once Upon a Company Time - The Science and Art of Storytelling in a Digital Age
 
Crowdsourcing Week Venice 2015 - Opening Keynote - Sean Moffitt
Crowdsourcing Week Venice 2015 -  Opening Keynote - Sean MoffittCrowdsourcing Week Venice 2015 -  Opening Keynote - Sean Moffitt
Crowdsourcing Week Venice 2015 - Opening Keynote - Sean Moffitt
 
OPMA Health Care Trends Wikibrands Presentation (Harvestfest)
OPMA Health Care Trends Wikibrands Presentation (Harvestfest)OPMA Health Care Trends Wikibrands Presentation (Harvestfest)
OPMA Health Care Trends Wikibrands Presentation (Harvestfest)
 
Content 2015 - Post Modern Engagement
Content 2015 - Post Modern EngagementContent 2015 - Post Modern Engagement
Content 2015 - Post Modern Engagement
 
Crowdweek Europe Summit - Global Trends and Crowdsourcing Pulsecheck 2014
Crowdweek Europe Summit - Global Trends and Crowdsourcing Pulsecheck 2014Crowdweek Europe Summit - Global Trends and Crowdsourcing Pulsecheck 2014
Crowdweek Europe Summit - Global Trends and Crowdsourcing Pulsecheck 2014
 
Crowdweek Summit 2014 Brussels - Global Pulsecheck (Sean Moffitt)
Crowdweek Summit 2014 Brussels - Global Pulsecheck (Sean Moffitt)Crowdweek Summit 2014 Brussels - Global Pulsecheck (Sean Moffitt)
Crowdweek Summit 2014 Brussels - Global Pulsecheck (Sean Moffitt)
 
YGDA - YMCA Digital Accelerator - Top 20 CEO QUESTIONS & ANSWERS
YGDA - YMCA Digital Accelerator - Top 20 CEO QUESTIONS & ANSWERSYGDA - YMCA Digital Accelerator - Top 20 CEO QUESTIONS & ANSWERS
YGDA - YMCA Digital Accelerator - Top 20 CEO QUESTIONS & ANSWERS
 
YGDA Advance Teaser Deck - Connecting for Global Good
YGDA Advance Teaser Deck - Connecting for Global GoodYGDA Advance Teaser Deck - Connecting for Global Good
YGDA Advance Teaser Deck - Connecting for Global Good
 
Wikibrands, Wikicareers, Schulich November 2013
Wikibrands, Wikicareers, Schulich November 2013Wikibrands, Wikicareers, Schulich November 2013
Wikibrands, Wikicareers, Schulich November 2013
 
Wikicauses (YGDA) - Top 100+ Causeworthy Digital Inspirations
Wikicauses (YGDA) - Top 100+ Causeworthy Digital InspirationsWikicauses (YGDA) - Top 100+ Causeworthy Digital Inspirations
Wikicauses (YGDA) - Top 100+ Causeworthy Digital Inspirations
 
Crowdsourcing Week - Sean Moffitt Opening Keynote
Crowdsourcing Week - Sean Moffitt Opening KeynoteCrowdsourcing Week - Sean Moffitt Opening Keynote
Crowdsourcing Week - Sean Moffitt Opening Keynote
 
The 2013 Buzz Report (advance teaser)- Digital Trends, Life, Culture and Mark...
The 2013 Buzz Report (advance teaser)- Digital Trends, Life, Culture and Mark...The 2013 Buzz Report (advance teaser)- Digital Trends, Life, Culture and Mark...
The 2013 Buzz Report (advance teaser)- Digital Trends, Life, Culture and Mark...
 

Kürzlich hochgeladen

Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
amitlee9823
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
lizamodels9
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
lizamodels9
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
dlhescort
 
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
dlhescort
 

Kürzlich hochgeladen (20)

Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLJAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
JAYNAGAR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 

From Mass to Grass Word of Mouth Conference - Chair Intro Slides (Agent Wildfire & CMA)

  • 1. CMA’s 2008 Word of Mouth Conference
  • 2. Agent Wildfire Key Belief #1– The Power of Word of Mouth “ There is only one thing in the world worse than being talked about, and that is not being talked about.” Oscar Wilde, The Picture of Dorian Grey
  • 3.
  • 4.
  • 5.
  • 6. The many flavours of amplified word of mouth …
  • 7. Word of Mouth Marketing Options Viral Influencer Social User-generated Community Referral/ Affiliate Experiential Buzz Cause -Driven
  • 8.  
  • 9. If 67% of the economy runs on word of mouth, Why are we spending less than 5% of our money/time trying to get it?
  • 10. If 80% of companies believe they are giving their customers a great experience.. Why do only 8% of our customers say they are getting a great experience?
  • 11. If there are 1,540 people who hear about a problem before one complaint is fielded to management.. Why are we not making it easier for our customers to talk to us?
  • 12. If every 7% increase in positive word of mouth or 2% decrease in negative word of mouth leads to 1% business growth. Why are we not attempting to measure word of mouth ?
  • 13. If less than 10% of your audience fuels most of your word of mouth activity…. Why don’t we try to find these people ?
  • 14. If more than 20% of the media we consume is user-generated (and 50% for people under 25) … Why do we not participate and invest in these spaces?
  • 15. Overcoming the myths about our industry and the importance of word of mouth…
  • 16.
  • 18. We like to live and think in packs…
  • 19. It’s scary to act alone as a marketer…
  • 20. But it’s getting dangerous to be out there…
  • 21. Despite the risks, we need to get to other side …
  • 22. The smart marketers are making changes…
  • 23.
  • 24. But most marketers do just fine…
  • 25. So you can fight a losing battle…
  • 26. You can keep hitting your head against the wall
  • 27. you can be a plain old ….
  • 28. Or you can listen to your influencers in their world ….
  • 29. Start a Conversation…
  • 30. Embrace and invite your fans and customers to participate..
  • 31. Turn your back on traditional practices…
  • 33. Get Noticed and Talked About…
  • 34. Win some new friends…
  • 36. … and live to see a better day
  • 37.
  • 38. Are You Ready To Become Word of Mouth Evangelists?