As presented during the JIRA Service Desk World Tour stop in Antwerp, Belgium.
This presentation dives into the possibilities of JIRA Serve Desk and shows how it can be extended to tackle your challenges.
You can watch a recording of this presentation in Dutch here: https://www.youtube.com/watch?v=v0s3Pf2rF0I
17. • Send notifications based on JQL
• Mail users without a license seat
• Create your own templates
• Intuitive, no coding needed
• Also HipChat, REST API support
Alternative: Notification Assistant for JIRA
18. • Mail users without a license seat
• Send mail from within the issue
• Automatically attach to ticket
• Customer can receive history
• Customize your own mail templates
• Rather technical
• Bulk email sending
Alternative: Email This Issue
27. • Powerful mail handler
• Captures original mail
• Stores From, To and CC in fields
• Project Triage
• Field extraction (coming soon)
Alternative: Email This Issue
28. • JQL functions
• Add code at runtime
• Enrich your flows, react on everything
Like having TEC 7, Duct Tape and WD40 for JIRA
Alternative: Script Runner
= + +
29. Extension
Hide Request for groups
Hide complexity for users
SLA Toolkit
Date-based, Reset, Show to Customer
Dynamic Forms
Hide sensitive, non-applicable,
technical, … Request Types
DATA CENTER
48. Actions for
JIRA Service
Desk
The Sky = Limit?
Trigger a workflow transition from the
Customer Portal
Support for screens
Ask additional, structured input
Actions for customers
Edit/add fields, Close/Reopen, …
DATA CENTER
52. Insight
Powerful Integrations
Works for organisations small and large
Manage & Control in JIRA
User friendly UI, integrated in JIRA
Enterprise Asset Management
CSV, Tempo, LDAP/AD, …
DATA CENTER
53. Insight
Powerful Integrations
Works for organisations small and large
Manage & Control in JIRA
User friendly UI, integrated in JIRA
Enterprise Asset Management
CSV, Tempo, LDAP/AD, …
Automation Actions
DATA CENTER
4.0
RELEASED
TODAY
NEW