Personal Information
Unternehmen/Arbeitsplatz
San Francisco Bay Area, CA United States
Beruf
Sr.Technical Analyst | Help Desk Skill and Task Automation Consultant
Branche
Technology / Software / Internet
Webseite
www.i-ttm.com
Info
Senior Technical Analyst with 10 plus years experience in enterprise customer support roles. Specializes in automating troubleshooting tasks and building Help Desk productivity tools.
HIGHLIGHTS
2nd level Application Support in an Enterprise environment
Programs developed: power shell script generator, dynamic GUI menu for Enterprise software fixes
Built Help Desk Tool Dashboard: Tool execution was >50% faster, mouse clicks lessened by >70%
Task Automation: App to App data exchange, Data formatting and conversion
Master Troubleshooter: Created Troubleshooting course for Managers and Analyst (5K students)
Provided remote technical support for 200 plus Enterprise Applications
Supported de...
Tags
service desk (itsm)
it troubleshooting management
itsm
help desk
information technology
technical support
outsourcing
it troublehsooting
it service management
problem identification management
enterprise it
swat technical manual
it troubleshooting
problem solving
skill
information communication technology
data center
itil
it troublehshooting
windows 7
technology
fault isolation
fault identification
it process
problem isolation
sev1 troubleshooting training
swat team tactical troubleshooting
Mehr anzeigen
Präsentationen
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•
Vor 13 Jahren
ITTM: Troubleshooting Skill Manual
Noel Temena
•
Vor 11 Jahren
Personal Information
Unternehmen/Arbeitsplatz
San Francisco Bay Area, CA United States
Beruf
Sr.Technical Analyst | Help Desk Skill and Task Automation Consultant
Branche
Technology / Software / Internet
Webseite
www.i-ttm.com
Info
Senior Technical Analyst with 10 plus years experience in enterprise customer support roles. Specializes in automating troubleshooting tasks and building Help Desk productivity tools.
HIGHLIGHTS
2nd level Application Support in an Enterprise environment
Programs developed: power shell script generator, dynamic GUI menu for Enterprise software fixes
Built Help Desk Tool Dashboard: Tool execution was >50% faster, mouse clicks lessened by >70%
Task Automation: App to App data exchange, Data formatting and conversion
Master Troubleshooter: Created Troubleshooting course for Managers and Analyst (5K students)
Provided remote technical support for 200 plus Enterprise Applications
Supported de...
Tags
service desk (itsm)
it troubleshooting management
itsm
help desk
information technology
technical support
outsourcing
it troublehsooting
it service management
problem identification management
enterprise it
swat technical manual
it troubleshooting
problem solving
skill
information communication technology
data center
itil
it troublehshooting
windows 7
technology
fault isolation
fault identification
it process
problem isolation
sev1 troubleshooting training
swat team tactical troubleshooting
Mehr anzeigen