This document discusses the importance of emotional intelligence, cultural intelligence, and social intelligence for effective managerial communications. It defines each type of intelligence and provides examples. Emotional intelligence involves self-awareness and empathy. Cultural intelligence involves adapting to unfamiliar situations and understanding different gestures. Social intelligence inspires others and encourages teamwork. Developing these three types of intelligence can help create a healthy organizational culture and improve performance. The document also provides a five-step model for developing one's intelligence in these key areas.

1. For Managerial Communications (1)
By Group 1
Susmita Kanjilal
Abhishek Kapoor
Rajul Srivastava
Binand Sethumadhavan
Susanta Kumar Roy
20 April 2009, PGPEX

2. • Define & Achieve
o Emotional Intelligence
 Empathy and self-awareness
o Cultural Intelligence
 Coping with the unfamiliar and ambiguous
o Social Intelligence
 Inspiration to others

4. Depressed
Fear of
Uncertainty
Anxious

5. Depressed
Fear of
Uncertainty
Anxious

6. Depressed
Fear of
Uncertainty
Anxious

7. Ability, capacity and skill
to identify, assess and manage
the emotions
of oneself, of others and of groups
(Measured by Emotional Quotient or EQ)
source:
“Emotional Intelligence Quick Book” by Travis Bradberry and Jean Greaves

8. Healthy Excellent
Organization Performance
Positive
Information Sharing
Leader’s mood
Trust, Learning
and
High Risk Taking
attendant behavior
Negative
Toxic Poor
Fear, Anxiety
Organization Performance
Low Productivity

9. He Should Be Reading This
Result?
Disconnect With Team

10. He Should Be Reading This
But He Is Having Fun
Result?
Disconnect With Team

11. He Should Be Reading This
But He Is Having Fun
Result?
Disconnect With Team

12. An outsider’s seemingly natural ability
to interpret someone’s
unfamiliar and ambiguous gestures
the way that person’s compatriot would.
(Measured by Cultural Quotient or CQ)

13. • Cognitive (Head)
o Observation of clues to a culture’s shared
understandings
• Physical (Body)
o Ability to mirror customs and gestures of the people
around one
• Emotional/Motivational (Heart)
o Vigor and Perseverance leading to self-confidence

14. Head Body Heart
Provincial – Ineffective in Low Low Low
multicultural setting
Analyst – Resorts to learning High Low Low
strategies
Mimic – Controls action and Low High Low
behavior
Natural – Relies on intuition Low Low High
Ambassador – Communicates High Low High
convincingly and learns well
Chameleon – Completely High High High
assimilated

15. He mixes well with others
and encourages teamwork

16. A set of interpersonal competencies
built on specific neural circuits
and related endocrine systems
that inspires others to be effective
(Measured by Social Intelligence Quotient or SIQ)

17. • What is Social Neuroscience?
o Study of what happens in the brain while people
interact
• Mirror Neurons
o Trigger mirroring of others’ feelings and actions
• Spindle Cells
o Generate intuition or gut feeling
• Oscillators
o Cause physical coordination with others

18. • Empathize with others
• Be attuned to others moods
• Appreciate culture & values of the group
• Influence others positively
• Develop others with compassion
• Inspire others with her vision
• Encourage teamwork

19. Emotional
Intelligence
Leadership
Cultural Social
Intelligence Intelligence

20. 1. Who do you want to be?
o Create personal vision
2. Where are you now?
o Assess your strengths and weaknesses
3. How do you get from here to there?
o Select training
4. How to learn and practise?
o Apply training to various situations
o Organize resources to support approach
o Spend time with a model of effective behavior
5. How to sustain?
o Make the changes stick
o Take help from others whenever required
o Reevaluate your progress frequently

21. Any Questions?