a case study regarding improving performance in IT industry with business optimization

1. Pursullence = Execution + Performance Optimization + Profit Maximization
Client Team Enablement
In final phase, PBS team enabled client team for further
replication and rebaselining tasks, across other key accounts.
Snellire Rebaselining : Finally, before hand over to client
team, PBS team has developed 6 monthly targets rebaseline
plan on stipulated Levers inclusive of rebaseline targets and
performance review structure with responsibility plan.
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Pursullence Business Solutions : A Case Study
Company AmXXXC (client's name classified) is One of the
leading Indian Software company with development centers
in more than 10 countries. For last 3 years the overhead cost
for the organization is sky-high that led to unparalleled
operational cost in the industry that is shooting beyond 75%
which is unacceptable by industry standard!
I. BUSINESS CASE , CHALLENGES AND GOALS
II. PURSULLENCE
SOLUTION
Pilot Prioritization
During primary series of discussions with senior management,
real pain area and their angle of pain area assessment is done.
Based on the consent of Sr. Management & Accounts
Diagnosis across key performance indicators and VOC, pilot
account prioritization is done.
Snellire Diagnostics & Analytics
For next couple of weeks, PBS team did an "Account Walk
Over" to get the 'feel' of account. This includes GEMBA walks,
TnM and Shadowing etc. PBS team also collected appropriate
performance historical data. PBS team also delved deeper by
conducting planed brainstorming, sessions, series of interviews
across levels and collected appropriate and authenticated real
time data.
PBS follows Business Excellence technique of I-3, where PBS
team spotted SMEs from stipulated Account and interviewed
them to understand account level performance requirements,
pain areas, best practices, gaps and challenges.
Team will deploy Snellire Diagnostics based on the collected
data by deploying advanced value descriptive analytics
(AVDA) across defined SLAs and forecasted GAPs for
potential performance efficiency enhancement opportunities.
Team PBS further deployed advanced DE2S technology for
value optimization by analyzing micro level value release "left
outs" opportunities.
Lever Establishments
Based on Snellire Advanced Diagnostics, customized set of
performance levers are developed and benefits computation
for each lever is screened for the chosen account. Based on
this assessment, probable areas with high ROI potentials are
extracted. These details are reported to Client for further
approval.
Solution Refinement
With client's approval, PBS team defined and designed
framework/methodology for solutioning each relevant lever.
(Solution Refinement).
PBS HELPS EVERY BUSINESS TO ANSWER - “WHERE DOES THE BUSINESS’ FULL POTENTIAL LIE
ALONG THE VALUE CHAIN?”
This further lead to impacting quarterly and annual financial
results and causes investor's dismay! High operational cost
drastically impacted bid prices that lead to over
commitment to client and to keep risk low of over-
commitment to clients bench size started mounting, that
further led to additional operational cost and circle remained
unending!
GOAL:
To optimize labor cost and bench size and improve net
profit by 20-30%.
>75%
Operational Cost
>35%
Labor Cost
22%
Bench Size To
Total labor
<10%
Net Profit
10%
Drop In
Market Share.
III. RESULT & IMPACT
PURSULLENCE HELPS BUSINESSES TO ANSWER,
“WHERE SHOULD WE FOCUS ALONG THE VALUE CHAIN TO EXPLORE BUSINESS’ FULL POTENTIAL
AND HOW DO WE ACHIEVE IT?”
EVERY BUSINESS SHOULD ANSWER : “WHY HAVE WE NOT QUESTIONED STATUS QUO
BEFORE AND IMPLEMENTED ADVANCED BUSINESS EXCELLENCE & TRANSFORMATIONAL
TECHNOLOGIES TO IMPROVE THE BOTTOM-LINE ?”
“ Good Job… Thanks!!”
CEO, AmXXXC Corporation, India
Labor Equivalent (LE) Release Architecture
After data analytics and solution refinement, Team
Pursullence shared the probable Labor Equivalent (LE)
release plan to the client management.
Client management suggest value adding points in feedback
review meet. Base on it, PBS team developed, LE release
review trackers and shares them across pilot Account. Based
on need, Pursullence also follows its policy of maintaining
transparency and flexibility in refining approach. Client
Team implemented Roadmap for LE release plan inclusive
of milestones, deliverables & resourcing restructuring.
LE Release Execution
Client team followed the LE release plan and this resulted in
to LE release of 23 members and also reduced bench strength
by 35 % from the pilot accounts. LE release details
converted into financial benefits and these benefits are
shared with clients by PBS team.
SNELLIRE
PILOT
PRIORITIZATION
SNELLIRE
DIAGNOSTICS
SNELLIRE
LEVER
ESTABLISHMENT
SNELLIRE
SOLUTION
REFINEMENT
SNELLIRE
‘LE’ RELEASE
ARCHITECTURE
SNELLIRE
PMO
GOVERNANCE
SNELLIRE
‘LE’
RELEASE
EXECUTION
SNELLIRE
CLIENT TEAM
ENABLEMENT
SNELLIRE
REBASELINING
1
2
3
4
5
6
7
8
9
15%
Reduced Operational
Cost by 15%
25%
Reduced Labor cost by
25%.
70%
Reduced Bench Size
By 70%
40%
Improved Net
Profit by 40 %
Over Last Quarter
10%
Market
Share
Improved By
Approximatel
y 10%.
“ Excellent Work …Thanks for Your Contribution!!”
COO, AmXXXC Corporation, India
.
PMO Governance
PMO Establishment: With client approval, PBS team
established performance governing PMO by designing its
objectives, team and its roles, process monitoring
framework and target milestones. Regular review meetings
are set with Sr. Management to assess findings and further
confirmed it with brainstorming.
PBS team and Senior Management attended Regular
Project Review meeting with top Management and
received further go ahead.
FIG 1: Snellire™ Diagnostics & Analytics
FIG 2: Snellire™ Activities Sequence