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HISTORY.FLEET.HUBS&SPOKES.CLASSESofSERVICE.ALL 
NIPPON 
airways
histor 
brief history
TTookkyy11oo 995522 
JJaappaann 
NNiippppoonn 
HHeelliiccoopptteerr && 
AAeerrooppllaannee 
TTrraannssppoorrtt 
CCoo.., LLttdd..
MMaassuuiicchhii 
MMiiddoorroo 
the founder & 
the first president of Nippon Helicopter 
ttiimmee ooff 
eessttaabblliisshhmmeenntt 
28 employees 
12 board members 
Japanese pilots 
De Havilland Dove 
limited to CARGO 
Tokyo-Osaka route
AAllll 
NNiippppoonn 
AAiirrwwaayyss!!!! 
END of 1956
1964 *entered jet age 
*purchased 3 Boeing 
727s for use on its Tokyo to 
Sapporo route and for charter 
flights 
**ffoouunnddaattiioonn ooff rreegguullaarr 1971 
iinntteerrnnaattiioonnaall sseerrvviiccee 
1973 **2200 yyeeaarrss ooff sseerrvviiccee 
**AANNAA ccaarrrriieedd iittss 5500 mmiilllliioonntthh 
ppaasssseennggeerr..
1985 bbeeggaann ccaarrggoo 
sseerrvviiccee 
iinntteerrnnaattiioonnaall ppaasssseennggeerr ttrraavveell 1986 
GGuuaamm aanndd tthheenn ttoo WWaasshhiinnggttoonn,, DD..CC..,, aanndd 
LLooss AAnnggeelleess.. 
11999944 KKoorreeaa,, SSiinnggaappoorree,, CChhiinnaa,, 
HHoonngg KKoonngg,, aanndd AAuussttrraalliiaa 
ffrroomm tthhee nneeww OOssaakkaa KKaannssaaii IInntteerrnnaattiioonnaall 
AAiirrppoorrtt.. TThhee UUnniitteedd SSttaatteess wwaass ffrroomm TTookkyyoo..
ANA fast facts 
• ninth largest airline in the world by revenues 
(2012) 
• largest airline in Japan by passenger numbers 
and revenues (2012). 
• Founded in 1952 
• 32 international destinations and 50 domestic 
cities 
• serving a network of 176 routes 
• In 2012, it carried 45 million passengers and 
generated revenues of $15.8bn 
• core member of Star Alliance since 1999 
• Airline of the Year for 2013 by Air Transport 
World Magazines, 
• awarded five stars by the world's leading Airline 
and Airport review site, SKYTRAX. 
• launch customer and biggest operator of the 
Boeing 787 Dreamline
flee 
information
81 BAoNeAin'sg coscotudme er 203 paaisrcsreanftgse r serivnice 
172 paaisrcsreanftgse r order 
9 
20 slpiveecriyal aircrafts 
aicracrrgafots 
Boeing 
767-300F
in-service 
passenger aircrafts 
14 
2 
AIRBUS A320- 
211 
20 
3 wet leased 
BOEING 737- 
700 
BOEING 737- 
700ER 
Operated by ANA Business Jet 
Leased aircrafts to be replaced by 
other aircraft by 2015
in-service 
passenger aircrafts 
27 
35 
1 wet leased (Sky Jet) 
BOEING 737- 
800 
BOEING 767- 
300 
22 
BOEING 737- 
700ER
in-service 
passenger aircrafts 
16 
to be replaced by Boeing 787-9 
7 
BOEING 777- 
200 
BOEING 777- 
200ER BOEING 777- 
300 
12
in-service 
passenger aircrafts 
19 
1 
BOEING 777- 
300ER 
BOEING 787-8 
BOEING 787-9 
28 
Entry into service (Aug. 4, 2014)
hubs and Spokes
Hubs 
Airline hubs are airports that an airline uses as 
a transfer point to get passengers to their 
intended destination. It is part of a hub and 
spoke model, where travelers moving between 
airports not served by direct flights change 
planes en route to their destinations. This is as 
opposed to the Point to Point model. Many 
hubs of the airlines are also situated at 
airports in the cities of the respective 
head offices.
Hubs 
Some airlines may use only a single 
hub, while other airlines use 
multiple hubs. Hubs are used for 
both passenger flights as well 
as cargo flights.
Hubs 
Main International Hubs 
Kansai International Airport 
Narita International Airport 
Domestic Hubs 
New Chitose Airport 
Chubu Centrair International 
Airport 
Osaka International Airport 
Itami 
Haneda International Airport
Spokes (europe) 
London Heathrow Airport 
(England) 
Charles de Gaulle Airport 
(France) 
Frankfurt Airport (Germany) 
Munich Airport (Germany) 
Düsseldorf International 
Airport(Germany)
Spokes (asia) 
Gimpo International Airport (S. Korea) 
Taiwan Taoyuan International Airport 
Taipei Songshan Airport 
Suvarnabhumi Airport (Thailand) 
Singapore Changi Airport 
Tân S n Nh t International ơ ấ Airport 
(Vietnam) 
Noi Bai International Airport (Vietnam) 
Soekarno–Hatta International Airport 
(Indonesia) 
Chhatrapati Shivaji International 
Airport (India) 
Indira Gandhi International Airport 
(India)
Spokes (china-hk) 
Shanghai Pudong International Airport 
Shanghai Hongqiao International Airport 
Shanghai Hongqiao International Airport 
Xiamen Gaoqi International Airport 
Hangzhou Xiaoshan International Airport 
Guangzhou Baiyun International Airport 
Shenyang Taoxian International Airport 
Dalian Zhoushuizi International Airport 
Qingdao Liuting International Airport 
Chengdu Shuangliu International Airport 
Hong Kong International Airport
Spokes 
(usa, canada, 
hawaii) 
Washington Dulles International 
Airport 
John F. Kennedy International 
Airport (New York) 
O'Hare International Airport 
(Chicago) 
Seattle–Tacoma International 
Airport 
San Francisco International 
Airport 
San Jose International Airport 
(California)
classe 
of service
first 
class service (international 
flights)
first 
class service (international 
flights)
first 
class service (international 
flights)
first 
class service (international 
flights)
business 
class service
business 
class service
premium 
economy 
class service
premium 
economy 
class service
premium 
economy 
class service
economy 
class service
economy 
class service
economy 
class service
Globa 
distribution system
Sabre Qik Solution 
QIK (Qantas Intelligent Keypad) 
is an intelligent airline agent 
application first developed in the late 
1980s as a front end to mainframe 
computer reservations systems. 
The Q.I.K. acronym was derived from 
its use of a separate keypad 
attached to the keyboard.
Sabre Qik Solution 
All Nippon Airways (ANA) will implement 
the Sabre Qik Solution to improve 
efficiency, cut costs, and enhance the 
customer and staff experience. 
This technology is also powerful and flexible 
enough to support airlines such as ANA 
who use reservations systems from other 
technology providers. But On 2015, it 
will completely migrate to Altéa.
Altéa Costumer 
Management Solution 
Offers full reservation, inventory and 
departure control capabilities, and delivers a 
uniquely integrated solution. 
Will automate ANA’s entire 
customer management process, 
streamlining the passenger travel experience 
from beginning to end while also simplifying 
check-in, will be able to book passengers 
on alternative flights or re-book those 
passengers affected by disruption with 
the simple click of a button.
ytohua!n! k:)

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All Nippon Airways

  • 3. TTookkyy11oo 995522 JJaappaann NNiippppoonn HHeelliiccoopptteerr && AAeerrooppllaannee TTrraannssppoorrtt CCoo.., LLttdd..
  • 4. MMaassuuiicchhii MMiiddoorroo the founder & the first president of Nippon Helicopter ttiimmee ooff eessttaabblliisshhmmeenntt 28 employees 12 board members Japanese pilots De Havilland Dove limited to CARGO Tokyo-Osaka route
  • 6. 1964 *entered jet age *purchased 3 Boeing 727s for use on its Tokyo to Sapporo route and for charter flights **ffoouunnddaattiioonn ooff rreegguullaarr 1971 iinntteerrnnaattiioonnaall sseerrvviiccee 1973 **2200 yyeeaarrss ooff sseerrvviiccee **AANNAA ccaarrrriieedd iittss 5500 mmiilllliioonntthh ppaasssseennggeerr..
  • 7. 1985 bbeeggaann ccaarrggoo sseerrvviiccee iinntteerrnnaattiioonnaall ppaasssseennggeerr ttrraavveell 1986 GGuuaamm aanndd tthheenn ttoo WWaasshhiinnggttoonn,, DD..CC..,, aanndd LLooss AAnnggeelleess.. 11999944 KKoorreeaa,, SSiinnggaappoorree,, CChhiinnaa,, HHoonngg KKoonngg,, aanndd AAuussttrraalliiaa ffrroomm tthhee nneeww OOssaakkaa KKaannssaaii IInntteerrnnaattiioonnaall AAiirrppoorrtt.. TThhee UUnniitteedd SSttaatteess wwaass ffrroomm TTookkyyoo..
  • 8. ANA fast facts • ninth largest airline in the world by revenues (2012) • largest airline in Japan by passenger numbers and revenues (2012). • Founded in 1952 • 32 international destinations and 50 domestic cities • serving a network of 176 routes • In 2012, it carried 45 million passengers and generated revenues of $15.8bn • core member of Star Alliance since 1999 • Airline of the Year for 2013 by Air Transport World Magazines, • awarded five stars by the world's leading Airline and Airport review site, SKYTRAX. • launch customer and biggest operator of the Boeing 787 Dreamline
  • 10. 81 BAoNeAin'sg coscotudme er 203 paaisrcsreanftgse r serivnice 172 paaisrcsreanftgse r order 9 20 slpiveecriyal aircrafts aicracrrgafots Boeing 767-300F
  • 11. in-service passenger aircrafts 14 2 AIRBUS A320- 211 20 3 wet leased BOEING 737- 700 BOEING 737- 700ER Operated by ANA Business Jet Leased aircrafts to be replaced by other aircraft by 2015
  • 12. in-service passenger aircrafts 27 35 1 wet leased (Sky Jet) BOEING 737- 800 BOEING 767- 300 22 BOEING 737- 700ER
  • 13. in-service passenger aircrafts 16 to be replaced by Boeing 787-9 7 BOEING 777- 200 BOEING 777- 200ER BOEING 777- 300 12
  • 14. in-service passenger aircrafts 19 1 BOEING 777- 300ER BOEING 787-8 BOEING 787-9 28 Entry into service (Aug. 4, 2014)
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 25. Hubs Airline hubs are airports that an airline uses as a transfer point to get passengers to their intended destination. It is part of a hub and spoke model, where travelers moving between airports not served by direct flights change planes en route to their destinations. This is as opposed to the Point to Point model. Many hubs of the airlines are also situated at airports in the cities of the respective head offices.
  • 26. Hubs Some airlines may use only a single hub, while other airlines use multiple hubs. Hubs are used for both passenger flights as well as cargo flights.
  • 27. Hubs Main International Hubs Kansai International Airport Narita International Airport Domestic Hubs New Chitose Airport Chubu Centrair International Airport Osaka International Airport Itami Haneda International Airport
  • 28. Spokes (europe) London Heathrow Airport (England) Charles de Gaulle Airport (France) Frankfurt Airport (Germany) Munich Airport (Germany) Düsseldorf International Airport(Germany)
  • 29. Spokes (asia) Gimpo International Airport (S. Korea) Taiwan Taoyuan International Airport Taipei Songshan Airport Suvarnabhumi Airport (Thailand) Singapore Changi Airport Tân S n Nh t International ơ ấ Airport (Vietnam) Noi Bai International Airport (Vietnam) Soekarno–Hatta International Airport (Indonesia) Chhatrapati Shivaji International Airport (India) Indira Gandhi International Airport (India)
  • 30. Spokes (china-hk) Shanghai Pudong International Airport Shanghai Hongqiao International Airport Shanghai Hongqiao International Airport Xiamen Gaoqi International Airport Hangzhou Xiaoshan International Airport Guangzhou Baiyun International Airport Shenyang Taoxian International Airport Dalian Zhoushuizi International Airport Qingdao Liuting International Airport Chengdu Shuangliu International Airport Hong Kong International Airport
  • 31. Spokes (usa, canada, hawaii) Washington Dulles International Airport John F. Kennedy International Airport (New York) O'Hare International Airport (Chicago) Seattle–Tacoma International Airport San Francisco International Airport San Jose International Airport (California)
  • 33. first class service (international flights)
  • 34. first class service (international flights)
  • 35. first class service (international flights)
  • 36. first class service (international flights)
  • 46. Sabre Qik Solution QIK (Qantas Intelligent Keypad) is an intelligent airline agent application first developed in the late 1980s as a front end to mainframe computer reservations systems. The Q.I.K. acronym was derived from its use of a separate keypad attached to the keyboard.
  • 47. Sabre Qik Solution All Nippon Airways (ANA) will implement the Sabre Qik Solution to improve efficiency, cut costs, and enhance the customer and staff experience. This technology is also powerful and flexible enough to support airlines such as ANA who use reservations systems from other technology providers. But On 2015, it will completely migrate to Altéa.
  • 48.
  • 49. Altéa Costumer Management Solution Offers full reservation, inventory and departure control capabilities, and delivers a uniquely integrated solution. Will automate ANA’s entire customer management process, streamlining the passenger travel experience from beginning to end while also simplifying check-in, will be able to book passengers on alternative flights or re-book those passengers affected by disruption with the simple click of a button.
  • 50.