SlideShare ist ein Scribd-Unternehmen logo
1 von 38
1visit: www.exploreHR.org
Emotional
Intelligence
at Work
2visit: www.exploreHR.org
You can download this presentation file at:
www.exploreHR.org
Visit www.exploreHR.org for more
presentations on Human Capital Strategy
and Personal Development
If you find this presentation useful, please consider telling others about our site
(www.exploreHR.org)
3visit: www.exploreHR.org
Emotional Intelligence
Framework
• The Intrapersonal
Realm
• The Interpersonal
Realm
• The Adaptability
Realm
• The Stress
Management Realm
• The General Mood Realm
4visit: www.exploreHR.org
The Intrapersonal
Realm
5visit: www.exploreHR.org
The Intrapersonal Realm
concerns your ability to know
and manage yourself.
It embraces:
• Self Awareness
• Assertiveness
• Independence
• Self-Regard
• Self-Actualization
6visit: www.exploreHR.org
Self Awareness
The ability to recognize how you're
feeling and why you're feeling that
way and the impact your behavior
has on others
7visit: www.exploreHR.org
Self Awareness -
Assignment:
• Over the next week, record the strongest emotion you
experience each day. Beside each emotion, write down
your accompanying bodily sensations and thoughts.
• In a final column, write down how you became aware of
that feeling. That is, did you recognize the emotion as it
occurred, become aware of it through bodily sensations,
or become aware of it through thoughts?
8visit: www.exploreHR.org
Assertiveness
The ability to clearly express your
thoughts and feelings, stand your
ground and defend a position
9visit: www.exploreHR.org
Assertiveness -
Assignment:
• Over the next two weeks continue to write down vignettes
where you behaved assertively, passively and
aggressively, and list the self-talk that accompanied each.
• For situations where you behaved passively, dispute and
debate the self-talk that interfered with your being
assertive.
• For situations where you behaved aggressively, dispute
and debate the self-talk that led you to such behavior.
10visit: www.exploreHR.org
Independence
The ability to be self-directed and
self-controlled in your thinking and
actions and to be free of emotional
dependency. Independent people
are self-reliant in planning and
making important decisions.
11visit: www.exploreHR.org
Self Regard
The ability to appreciate your
perceived positive aspects and
possibilities as well as to accept
your negative aspects and
limitations and still feel good about
yourself.
12visit: www.exploreHR.org
Self Regard -
Assignment:
• How much do you like yourself?
• What are your greatest strengths? (for example, loyalty,
a sense of humor, good negotiating skills, friendliness or
honesty)
• What are your greatest weaknesses? (for example, bad
temper, procrastination or the inability to manage money)
• What do you consider your single greatest strength?
13visit: www.exploreHR.org
Self - Actualization
The ability to realize your potential
capacities. This component of
emotional intelligence is
manifested by becoming involved
in pursuits that lead to a
meaningful, rich and full life.
14visit: www.exploreHR.org
Self Actualization
Assignment:
• How many hours per week do you spend at work?
with family? with friends? alone?
• In which of these areas would you most like to
improve the quality of your time?
• What are your hobbies and interests?
• Which would you like to pursue more actively?
15visit: www.exploreHR.org
The Inter-
Personal
Realm
16visit: www.exploreHR.org
The Inter-personal Realm
concerns your "people skills" —
your ability to interact and get
along with others. It is composed
of three scales.
• Empathy
• Social Responsibility
• Interpersonal Relationship
17visit: www.exploreHR.org
Empathy
The ability to understand what
others might be feeling and
thinking. It is the ability to view the
world through another person's
eyes.
18visit: www.exploreHR.org
Empathy -
Assignment:
• Ask someone you know well how he feels about a given
topic — something as simple as a recent film, or an event in
which both of you participated. Then let the conversation roll
for five minutes. At that point, describe to the person your
version of what he thinks and feels. You may be surprised to
find — to put it mildly — a difference of opinion.
• In general, stop and listen more to others. If someone's
feelings and opinions are of value to you, check to see how
accurately you've understood her.
19visit: www.exploreHR.org
Social Responsibility
The ability to demonstrate that you
are a cooperative, contributing and
constructive member of your social
group.
20visit: www.exploreHR.org
Social Responsibility
Assignment:
• In your notebook, write down five things you
could do that would be appreciated by people
in need.
• Now think of one thing you could do this week
that would help others.
21visit: www.exploreHR.org
Interpersonal Relation
The ability to forge and maintain
relationships that are mutually
beneficial and marked by give-and-
take and a sense of emotional
closeness.
22visit: www.exploreHR.org
The
Adaptability
Realm
23visit: www.exploreHR.org
The Adaptability Realm
involves your ability to be flexible
and realistic, and to solve a range
of problems as they arise. Its three
scales are :
• Reality Testing
• Flexibility
• Problem Solving
24visit: www.exploreHR.org
Reality Testing
The ability to assess the
correspondence between what's
experienced and what objectively
exists. It is the capacity to see
things objectively, the way they are,
rather than the way we wish or fear
them to be.
25visit: www.exploreHR.org
Flexibility
The ability to adjust your emotions,
thoughts and behavior to changing
situations and conditions. This
component of emotional intelligence
applies to your overall ability to
adapt to unfamiliar, unpredictable
and dynamic circumstances
26visit: www.exploreHR.org
Problem Solving
The ability to identify and define
problems as well as to generate and
implement potentially effective
solutions.
27visit: www.exploreHR.org
The Stress
Management
Realm
28visit: www.exploreHR.org
The Stress Management
Realm concerns your ability to
tolerate stress and control
impulses. Its two scales are :
• Stress Tolerance
• Impulse Control
29visit: www.exploreHR.org
Stress Tolerance
The ability to withstand adverse
events and stressful situations
without falling apart by actively and
positively coping with stress.
30visit: www.exploreHR.org
Stress Tolerance
Stress tolerance includes having a
repertoire of suitable responses to
stressful situations. It is associated
with the capacity to be relaxed and
composed and to calmly face
difficulties without getting carried
away by strong emotions.
31visit: www.exploreHR.org
Impulse Control
The ability to resist or delay an
impulse, drive or temptation to act.
Impulse control entails a capacity for
accepting your aggressive impulses,
being composed, and controlling
aggression, hostility and irresponsible
behavior.
32visit: www.exploreHR.org
Impulse Control
Assignment:
• Over the next week, pay close attention to anger or
frustration as it begins to build, monitoring and
understanding your feelings and self-talk.
• Debate and dispute it at the time, if you can. In any
case, later in the day, summarize these incidents in
your notebook, and see whether your efforts
allowed you to get a better handle on your
emotions.
33visit: www.exploreHR.org
The
General
Mood
Realm
34visit: www.exploreHR.org
The General Mood Realm
concerns your outlook on life, your
ability to enjoy yourself and others
and your overall feelings of
contentment or dissatisfaction. It
has two dimensions.
• Happiness
• Optimism
35visit: www.exploreHR.org
Happiness
The ability to feel satisfied with
your life, to enjoy yourself and
others and to have fun. Happiness
combines self-satisfaction, general
contentment and the ability to
enjoy life.
36visit: www.exploreHR.org
Happiness
Happiness is associated with a
general feeling of cheerfulness
and enthusiasm. It is a by-product
and/or barometric indicator of your
overall degree of emotional
intelligence and emotional
functioning.
37visit: www.exploreHR.org
Optimism
The ability to look at the brighter
side of life and to maintain a
positive attitude even in the face of
adversity. Optimism assumes a
measure of hope in one's
approach to life
38visit: www.exploreHR.org
Source of Reference:
Steven Stein and Howard Book, The EQ Edge: Emotional Intelligence
and Your Success, Jossey-Bass

Weitere ähnliche Inhalte

Was ist angesagt?

ConflictResolution - Managing Teams under Fire
ConflictResolution - Managing Teams under FireConflictResolution - Managing Teams under Fire
ConflictResolution - Managing Teams under Fire
Usman Ahmad
 
ambitious, creative, positive
ambitious, creative, positiveambitious, creative, positive
ambitious, creative, positive
Eljay Feuerman
 
GallupStrengthFinder
GallupStrengthFinderGallupStrengthFinder
GallupStrengthFinder
John Grubbs
 
Scrum_BLR 9th meet up 28-Jun-2014 - Anatomy of a Self Organizing Team - Karth...
Scrum_BLR 9th meet up 28-Jun-2014 - Anatomy of a Self Organizing Team - Karth...Scrum_BLR 9th meet up 28-Jun-2014 - Anatomy of a Self Organizing Team - Karth...
Scrum_BLR 9th meet up 28-Jun-2014 - Anatomy of a Self Organizing Team - Karth...
Scrum Bangalore
 

Was ist angesagt? (20)

Public Speaking Notes - Glencoe - Chapter 1
Public Speaking Notes - Glencoe - Chapter 1Public Speaking Notes - Glencoe - Chapter 1
Public Speaking Notes - Glencoe - Chapter 1
 
Why the world needs more rebels like you?
Why the world needs more rebels like you?Why the world needs more rebels like you?
Why the world needs more rebels like you?
 
Effective Communication
Effective CommunicationEffective Communication
Effective Communication
 
Chapter 2 notes glencoe
Chapter 2 notes   glencoeChapter 2 notes   glencoe
Chapter 2 notes glencoe
 
Logic guide 2
Logic guide 2Logic guide 2
Logic guide 2
 
Persuasive speaking chapter 14
Persuasive speaking   chapter 14Persuasive speaking   chapter 14
Persuasive speaking chapter 14
 
Leading in tough times
Leading in tough times Leading in tough times
Leading in tough times
 
Critical thinking
Critical thinkingCritical thinking
Critical thinking
 
ConflictResolution - Managing Teams under Fire
ConflictResolution - Managing Teams under FireConflictResolution - Managing Teams under Fire
ConflictResolution - Managing Teams under Fire
 
Logic guide 1
Logic guide 1Logic guide 1
Logic guide 1
 
Difficult Conversations
Difficult ConversationsDifficult Conversations
Difficult Conversations
 
StandoutReport
StandoutReportStandoutReport
StandoutReport
 
Xavier lee successful relationships
Xavier lee   successful relationshipsXavier lee   successful relationships
Xavier lee successful relationships
 
ambitious, creative, positive
ambitious, creative, positiveambitious, creative, positive
ambitious, creative, positive
 
GallupStrengthFinder
GallupStrengthFinderGallupStrengthFinder
GallupStrengthFinder
 
Climbing coaching
Climbing coachingClimbing coaching
Climbing coaching
 
Scrum_BLR 9th meet up 28-Jun-2014 - Anatomy of a Self Organizing Team - Karth...
Scrum_BLR 9th meet up 28-Jun-2014 - Anatomy of a Self Organizing Team - Karth...Scrum_BLR 9th meet up 28-Jun-2014 - Anatomy of a Self Organizing Team - Karth...
Scrum_BLR 9th meet up 28-Jun-2014 - Anatomy of a Self Organizing Team - Karth...
 
Anatomy of a self organizing team
Anatomy of a self organizing teamAnatomy of a self organizing team
Anatomy of a self organizing team
 
Creating better groups
Creating better groupsCreating better groups
Creating better groups
 
The Art of Living Courageously Week 12: Wrap-Up and Summary
The Art of Living Courageously Week 12: Wrap-Up and SummaryThe Art of Living Courageously Week 12: Wrap-Up and Summary
The Art of Living Courageously Week 12: Wrap-Up and Summary
 

Andere mochten auch

High performing mindset
High performing mindsetHigh performing mindset
High performing mindset
Zaini Ithnin
 
High performing leadership
High performing leadershipHigh performing leadership
High performing leadership
Zaini Ithnin
 
Furniture fasteners
Furniture fastenersFurniture fasteners
Furniture fasteners
Zaini Ithnin
 
Furniture jigs, clamps & fasteners
Furniture   jigs, clamps & fastenersFurniture   jigs, clamps & fasteners
Furniture jigs, clamps & fasteners
Zaini Ithnin
 
CASB presentation baja sawit
CASB presentation baja sawitCASB presentation baja sawit
CASB presentation baja sawit
Zaini Ithnin
 
CASB baja organik & soil conditioner
CASB baja organik & soil conditionerCASB baja organik & soil conditioner
CASB baja organik & soil conditioner
Zaini Ithnin
 
Tanaman kurma Taaveekun
Tanaman kurma TaaveekunTanaman kurma Taaveekun
Tanaman kurma Taaveekun
Zaini Ithnin
 
Product development strategy
Product development strategyProduct development strategy
Product development strategy
Zaini Ithnin
 
Balanced scorecard
Balanced scorecardBalanced scorecard
Balanced scorecard
Zaini Ithnin
 

Andere mochten auch (14)

Stress management
Stress managementStress management
Stress management
 
Hr scorecard
Hr scorecardHr scorecard
Hr scorecard
 
High performing mindset
High performing mindsetHigh performing mindset
High performing mindset
 
High performing leadership
High performing leadershipHigh performing leadership
High performing leadership
 
Why we fail
Why we failWhy we fail
Why we fail
 
Furniture fasteners
Furniture fastenersFurniture fasteners
Furniture fasteners
 
Brand strategy
Brand strategyBrand strategy
Brand strategy
 
Why we fail
Why we failWhy we fail
Why we fail
 
Furniture jigs, clamps & fasteners
Furniture   jigs, clamps & fastenersFurniture   jigs, clamps & fasteners
Furniture jigs, clamps & fasteners
 
CASB presentation baja sawit
CASB presentation baja sawitCASB presentation baja sawit
CASB presentation baja sawit
 
CASB baja organik & soil conditioner
CASB baja organik & soil conditionerCASB baja organik & soil conditioner
CASB baja organik & soil conditioner
 
Tanaman kurma Taaveekun
Tanaman kurma TaaveekunTanaman kurma Taaveekun
Tanaman kurma Taaveekun
 
Product development strategy
Product development strategyProduct development strategy
Product development strategy
 
Balanced scorecard
Balanced scorecardBalanced scorecard
Balanced scorecard
 

Ähnlich wie Emotional intelligence

Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
Zaini Ithnin
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
Sanchita Singh
 
How to UYGW_Article 1,2,3
How to UYGW_Article 1,2,3How to UYGW_Article 1,2,3
How to UYGW_Article 1,2,3
Naledi King
 
Sm module a part 3 self advocacy(1)
Sm module a part 3 self advocacy(1)Sm module a part 3 self advocacy(1)
Sm module a part 3 self advocacy(1)
Robyn Cook-Ritchie
 
How to build a profound understanding of yourself?
How to build a profound understanding of yourself?How to build a profound understanding of yourself?
How to build a profound understanding of yourself?
Auraa Image Management & Consulting
 

Ähnlich wie Emotional intelligence (20)

Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Critical Thinking
Critical ThinkingCritical Thinking
Critical Thinking
 
How to UYGW_Article 1,2,3
How to UYGW_Article 1,2,3How to UYGW_Article 1,2,3
How to UYGW_Article 1,2,3
 
Emotional Intelligence Presentation Draft
Emotional Intelligence Presentation DraftEmotional Intelligence Presentation Draft
Emotional Intelligence Presentation Draft
 
Navigating Conflict in PE Using Strengths-Based Approaches
Navigating Conflict in PE Using Strengths-Based ApproachesNavigating Conflict in PE Using Strengths-Based Approaches
Navigating Conflict in PE Using Strengths-Based Approaches
 
Teacher self reflection - chapter 2 2014sp
Teacher self reflection - chapter 2 2014spTeacher self reflection - chapter 2 2014sp
Teacher self reflection - chapter 2 2014sp
 
Emotional Intelligence Ppt
Emotional Intelligence PptEmotional Intelligence Ppt
Emotional Intelligence Ppt
 
Mindful and agile leadership Session 2
Mindful and agile leadership Session 2Mindful and agile leadership Session 2
Mindful and agile leadership Session 2
 
Sm module a part 3 self advocacy(1)
Sm module a part 3 self advocacy(1)Sm module a part 3 self advocacy(1)
Sm module a part 3 self advocacy(1)
 
The 7 Habits
The 7 HabitsThe 7 Habits
The 7 Habits
 
Great Fundraising Events - AFP ICON 2017
Great Fundraising Events - AFP ICON 2017Great Fundraising Events - AFP ICON 2017
Great Fundraising Events - AFP ICON 2017
 
Toward Food Security in Roanoke - Co-sensing
Toward Food Security in Roanoke - Co-sensingToward Food Security in Roanoke - Co-sensing
Toward Food Security in Roanoke - Co-sensing
 
Self-reflection- Dr Ryan Thomas Williams
Self-reflection- Dr Ryan Thomas WilliamsSelf-reflection- Dr Ryan Thomas Williams
Self-reflection- Dr Ryan Thomas Williams
 
How to build a profound understanding of yourself?
How to build a profound understanding of yourself?How to build a profound understanding of yourself?
How to build a profound understanding of yourself?
 

Mehr von Zaini Ithnin

Johor baja organik & soil conditioner
Johor baja organik & soil conditionerJohor baja organik & soil conditioner
Johor baja organik & soil conditioner
Zaini Ithnin
 
Good practice for oil palm production
Good practice for oil palm productionGood practice for oil palm production
Good practice for oil palm production
Zaini Ithnin
 
Fungsi nutrient dalam baja kimia cap pokok sawit
Fungsi nutrient dalam baja kimia cap pokok sawitFungsi nutrient dalam baja kimia cap pokok sawit
Fungsi nutrient dalam baja kimia cap pokok sawit
Zaini Ithnin
 
Fungsi nutrient asid amino baja foliar taaveekun
Fungsi nutrient asid amino baja foliar taaveekunFungsi nutrient asid amino baja foliar taaveekun
Fungsi nutrient asid amino baja foliar taaveekun
Zaini Ithnin
 
Fertilizer for rubber trees
Fertilizer for rubber treesFertilizer for rubber trees
Fertilizer for rubber trees
Zaini Ithnin
 
Fertilizer elements
Fertilizer elementsFertilizer elements
Fertilizer elements
Zaini Ithnin
 
Fertilization for plantation commodity
Fertilization for plantation commodityFertilization for plantation commodity
Fertilization for plantation commodity
Zaini Ithnin
 
Brochure baja taaveekun 3 casb
Brochure baja taaveekun 3 casbBrochure baja taaveekun 3 casb
Brochure baja taaveekun 3 casb
Zaini Ithnin
 
Brochure baja taaveekun 2 casb
Brochure baja taaveekun 2 casbBrochure baja taaveekun 2 casb
Brochure baja taaveekun 2 casb
Zaini Ithnin
 
Amino acid n wood vinegar
Amino acid n wood vinegarAmino acid n wood vinegar
Amino acid n wood vinegar
Zaini Ithnin
 
Amalan pengurusan tanah pertanian
Amalan pengurusan tanah pertanianAmalan pengurusan tanah pertanian
Amalan pengurusan tanah pertanian
Zaini Ithnin
 
Active ingredient Taaveekun BM
Active ingredient Taaveekun BMActive ingredient Taaveekun BM
Active ingredient Taaveekun BM
Zaini Ithnin
 
Pertanian teknologi Thailand
Pertanian teknologi ThailandPertanian teknologi Thailand
Pertanian teknologi Thailand
Zaini Ithnin
 
Kaedah menanam koko
Kaedah menanam kokoKaedah menanam koko
Kaedah menanam koko
Zaini Ithnin
 
Kurma tanah tanam buah tropika
Kurma tanah tanam buah tropikaKurma tanah tanam buah tropika
Kurma tanah tanam buah tropika
Zaini Ithnin
 
Tumbuhan semula jadi sebagai sumber perubatan
Tumbuhan semula jadi sebagai sumber perubatanTumbuhan semula jadi sebagai sumber perubatan
Tumbuhan semula jadi sebagai sumber perubatan
Zaini Ithnin
 
Taklimat Mardi Taaveekun
Taklimat Mardi TaaveekunTaklimat Mardi Taaveekun
Taklimat Mardi Taaveekun
Zaini Ithnin
 
Penggunaan baja dan amalan pertanian islamik untuk produktiviti getah dan saw...
Penggunaan baja dan amalan pertanian islamik untuk produktiviti getah dan saw...Penggunaan baja dan amalan pertanian islamik untuk produktiviti getah dan saw...
Penggunaan baja dan amalan pertanian islamik untuk produktiviti getah dan saw...
Zaini Ithnin
 

Mehr von Zaini Ithnin (20)

Johor baja organik & soil conditioner
Johor baja organik & soil conditionerJohor baja organik & soil conditioner
Johor baja organik & soil conditioner
 
Good practice for oil palm production
Good practice for oil palm productionGood practice for oil palm production
Good practice for oil palm production
 
Fungsi nutrient dalam baja kimia cap pokok sawit
Fungsi nutrient dalam baja kimia cap pokok sawitFungsi nutrient dalam baja kimia cap pokok sawit
Fungsi nutrient dalam baja kimia cap pokok sawit
 
Fungsi nutrient asid amino baja foliar taaveekun
Fungsi nutrient asid amino baja foliar taaveekunFungsi nutrient asid amino baja foliar taaveekun
Fungsi nutrient asid amino baja foliar taaveekun
 
Fertilizer for rubber trees
Fertilizer for rubber treesFertilizer for rubber trees
Fertilizer for rubber trees
 
Fertilizer elements
Fertilizer elementsFertilizer elements
Fertilizer elements
 
Fertilization for plantation commodity
Fertilization for plantation commodityFertilization for plantation commodity
Fertilization for plantation commodity
 
Brochure baja taaveekun 3 casb
Brochure baja taaveekun 3 casbBrochure baja taaveekun 3 casb
Brochure baja taaveekun 3 casb
 
Brochure baja taaveekun 2 casb
Brochure baja taaveekun 2 casbBrochure baja taaveekun 2 casb
Brochure baja taaveekun 2 casb
 
Baja tani
Baja taniBaja tani
Baja tani
 
Amino acid n wood vinegar
Amino acid n wood vinegarAmino acid n wood vinegar
Amino acid n wood vinegar
 
Amalan pengurusan tanah pertanian
Amalan pengurusan tanah pertanianAmalan pengurusan tanah pertanian
Amalan pengurusan tanah pertanian
 
Active ingredient Taaveekun BM
Active ingredient Taaveekun BMActive ingredient Taaveekun BM
Active ingredient Taaveekun BM
 
Tanaman terung
Tanaman terungTanaman terung
Tanaman terung
 
Pertanian teknologi Thailand
Pertanian teknologi ThailandPertanian teknologi Thailand
Pertanian teknologi Thailand
 
Kaedah menanam koko
Kaedah menanam kokoKaedah menanam koko
Kaedah menanam koko
 
Kurma tanah tanam buah tropika
Kurma tanah tanam buah tropikaKurma tanah tanam buah tropika
Kurma tanah tanam buah tropika
 
Tumbuhan semula jadi sebagai sumber perubatan
Tumbuhan semula jadi sebagai sumber perubatanTumbuhan semula jadi sebagai sumber perubatan
Tumbuhan semula jadi sebagai sumber perubatan
 
Taklimat Mardi Taaveekun
Taklimat Mardi TaaveekunTaklimat Mardi Taaveekun
Taklimat Mardi Taaveekun
 
Penggunaan baja dan amalan pertanian islamik untuk produktiviti getah dan saw...
Penggunaan baja dan amalan pertanian islamik untuk produktiviti getah dan saw...Penggunaan baja dan amalan pertanian islamik untuk produktiviti getah dan saw...
Penggunaan baja dan amalan pertanian islamik untuk produktiviti getah dan saw...
 

Emotional intelligence