2. SUBMITTED TO
Md. Samsuzzaman
Lecturer
Faculty of Computer Science and Engineering
SUBMITTED BY
Abu Zafour
Roll No. 021; Reg. No. 00680
Level-IV, Semester-I
Faculty of Business Administration and Management
Date of Submission: May 27, 2009
PATUAKHALI SCIENCE AND TECHNOLOGY UNIVERSITY
3. WHAT IS E-GOVERNANCE
It is the use of a range of modern information and
communication technologies such as internet, local
area networks, mobiles etc by Governments to
improve effectiveness, efficiency, service delivery
and to promote democracy.
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4. WHAT IS E-GOVERNANCE
E-governance is defined as the application of electronic
means in—
The interaction between government and citizens and government
and businesses, as well as in internal government operations to
simplify and improve democratic, government and business
aspects of Governance.
The term interaction stands for the delivery of government
products and services, exchange of information, communication,
transactions and system integration.
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5. E-Democracy and E-Government
E-Democracy
It refers to the processes and structures that encompass all forms of
electronic interaction between the Government (elected) and the
citizen (electorate).
E-Government
It is a form of e-business in governance and refers to the processes
and structures needed to deliver electronic services to the public
(citizens and businesses), collaborate with business partners and to
conduct electronic transactions within an organisational entity.
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6. Objectives of E-Governance
The strategic objective of e-governance is to support
and simplify governance for all parties - government,
citizens and businesses.
E-governance uses electronic means to support and
stimulate good governance.
Therefore the objectives of e-governance are similar to
the objectives of good governance. Good governance
can be seen as an exercise of economic, political, and
administrative authority to better manage affairs of a
country at all levels, national and local.
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7. Objectives of E-Governance
The use of ICTs can connect all three parties
and support processes and activities. It
provides a common framework and direction in
the implementation of Government Policies for
the following:
Across the public sector organizations and
institutions (G2G)
Between Government and the Business
Community (G2B)
Between Government and Citizens (G2C)
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8. Overall Goal of E-Governance
To make the Government more result
oriented, efficient and citizen centered
E-Governance enables citizens and outside
world to access Government Services and
Information as efficiently as possible through
the use of internet and other channels like
mobile phones.
Example Madagascar Embassy in Washington
D.C.!
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9. Main Components of E-Governance
Government to Government Communication
(G2G)
Government to Business Communication
(G2B)
Government to Citizens Communication
(G2C)
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10. Basic Requirements for E-Governance
Components
High and affordable Information and Internet
infrastructure within Government Ministries,
private sector and citizens
Extensive ICT Human Capacity
development in Government, Private
sectors and citizens
Legal Framework that recognizes and
supports digital communication
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11. E-Governance Model
G2G
Central Government
Business
Citizen G2C G2G G2B NGOs
Civil Society
Local Government
G2G
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12. E-Governance Maturity Model
Ea 9 ’ Info a n
rly 0 s rm tio P s nc
re e e
Mid 90’s Interaction Intake process
Present Transaction Complete transaction
Future Transformation Integration and
organizational
changes
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13. Success Factors of E-Governance
In developing countries a lot of inhibitors exist. It
is difficult to tell what is the main block, because
a lot of basic aspects of Good Governance are
not in place yet.
What the risk of implementing e-governance
solutions can be in a certain phase and in the
context of possible success (and fail) factors that
are mentioned below.
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14. Success Factors of E-Governance
E-Governance
phase
High risk
Comfort zone
Conservative
Context
Inhibiting Favouring
Figure: Assessing risks e-governance
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15. Success Factors of E-Governance
The following aspects have to be taken into account when
examining the risk of implementing e-governance solutions
Political stability (elections, democracy)
Level of trust in Government (perception of service
levels)
The importance of Government identity (fragmentation
or integration)
Economic structure (education, agriculture, industry or
service)
Government structure (centralised or decentralised)
Different levels of maturity
Constituent demand (push or pull)
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16. E-Governance in Bangladesh
Honorable Prime Minister herself has put great
emphasis on identifying challenges in the
implementation of nation-wide E-Governance and on
initiating pilot projects in various sectors of the
government through a project called the Support to ITC
Task Force (SICT).
Ministry of Finance has customized software for budget
planning, sensitivity analysis, impact analysis, financial
projections and various reports.
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17. E-Governance in Bangladesh
National Board of Revenue is computerizing the revenue
budget procedure.
Both Dhaka and Chittagong Stock Exchange are highly
computerized and networked, allowing citizens to trade
with much more ease than before.
Ministry of Science and ICT creating web-sites containing
information about various ministries.
Ministry of Communication provides online searchable
database of contractor’s tenders and created a Project
Monitoring System for tracking progress of the projects.
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18. Challenges of E-Governance
Limited time to plan
Lengthy process for Legal Framework to support
E-Governance
Insufficient telecom infrastructure to support E-
Governance
Unaffordable Internet services for private sector
& citizens
Limited ICT human capacity to support E-
Governance
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19. Challenges of E-Governance
FUNDING IS A MAIN CHALLENGE:
E-Governance is very capital intensive and no
donor or consortium of donors can fully fund E-
Governance Program
Private sector is a major beneficiary of E-
Governance through increased access
procurements and e-services. Can play a major
funding role to subsidize E-Governance products
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20. Suggested Approaches
PLANNING
Whenever possible, plan for all three
components of e-governance, with as much
detail as possible, including cost and ICT human
capacity development projections
Do not forget to plan for change management
across the board!
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21. Suggested Approaches
Build consensus with as many players as
possible and get champions in all sectors,
especially the private sector. They have the funds
and influence to support E-Governance
Pay close attention to Office of the President,
Ministries of Telecom, Interior, Education,
Justice, Regulator and private sector for holistic
approach
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22. Status of Other Countries
No country in the world has achieved e-governance,
not even the U.S.!
Every country is unique and needs to move within its
unique environment
Most countries agree E-Governance is a continuous
process that requires continuous planning before
visible results
E-Governance stimulates E-COMMERCE
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