We help NHS organisations, Trusts and CCGs improve the quality of healthcare services by listening to what patients and communities are saying in the public domain.

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Improving healthcare
By delivering local patient insight
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Bespoke, real-time insight into the online conversations
patients have with, and without, you.
Our service gives CCGs and
Trusts a window into the
conversations patients and the
public have online about their
health needs and local services.
Listening to patients from the
ground up means more
responsive services, better care
and improved value for money.
It also means you can spot and
act quicker when there are
safety and quality concerns.

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We help you answer questions such as:
• How can we ensure we don’t miss something contentious or get caught out when
we’re redesigning services?
• How can we better understand what motivates patients’ lifestyle choices?
• How can we track and ‘get inside’ the local reaction to complex service change
plans?
• How can I be certain that there’s no concern about the quality and safety of local
hospital, GP or other local services?

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How it works
We’ve optimised our platform to the needs of healthcare professionals.
Main features
 Real-time, interactive online
dashboard focused on your CCG or
Trust
 Configurable email alerting
 Powerful search capabilities
 Vast collection of relevant sources
across online and social media
 Access to analysts for support
Main benefits
 Tailor your communication plan to the
needs and interests of your patients
and local populations
 React quickly to emerging risks and
issues before they escalate
 Understand key stakeholders –
political, local, media and business –
to inform engagement strategies
 Benchmark hospitals, clinics and other
healthcare facilities against defined
criteria

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Why work with us?
• We have 4+ years’ experience monitoring all forms of digital media for the NHS.
• Over these years, we’ve developed an in-depth specialism in digital listening for
healthcare and patient-related topics and risks.
• Our industry-leading platform helps organisations gain efficiency by automating
manual and time-intensive searching and alerting.
• We have proven early warning capabilities that have been successfully deployed
across the NHS, as well as many leading multinational corporations.
• Access the same information and insights used by NHS England to monitor the
provision of healthcare services across the country.

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About us
Polecat is a data science company that provides real-time risk intelligence. We use the
science of human linguistics and the power of big data to analyse online conversations
at scale. Our proprietary solution ingests millions of sources of unstructured data, via
online conversations and media, internal data, and using complex algorithms to
identify risk signals in real time. This is fed back live to decision makers with
customised visualisations through intuitive, interactive and beautiful dashboards.
Find out more about how we can help at
info.polecat.com/nhs