Alexander Sergunin - Getting Things Done with Zabbix Services

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In this talk Alexander will discuss details of available Zabbix Professional Services and the benefits your company/organization gets when using these. Zabbix Conference 2015

Serviceleistungen

Getting things done with Zabbix services
Alexander Sergunin
Sales Manager

© Zabbix 2015 | 2
What’s there to talk about?
$ervices, duh!
Fine, there will be real use-cases as well
The Intro

© Zabbix 2015 | 3
•Tech support
•Consulting
•Training
•Development
•Upgrades
•etc
Take your pick:
Services

© Zabbix 2015 | 4
•Deploy/tune
•Migrate (wink-wink)
•Support
•Expand your services
In other words, what can we do
Services

© Zabbix 2015 | 5
You - service provider / integrator
Customer – decides to move to
Zabbix completely…like now
The Premise

© Zabbix 2015 | 6
•Lack of Zabbix expertise
•Lack of available resources
Let us bite the bullet for you!
The Problem

© Zabbix 2015 | 7
•Your customer is only half way
through with the requirements.
• Some equipment is not even
shipped yet.
•Deadlines are closing in fast.
The Example

© Zabbix 2015 | 8
Have some more obstacles:
•Connection – 800x600 teamviewer window.
•Sleep mode?!
•Slow internet and end user response rate.
Easy, right?
The Example

© Zabbix 2015 | 9
•Zabbix deployed!
•Custom SNMP templates.
•Integration.
•Documentation and more.
The Outcome

© Zabbix 2015 | 10
•JIRA (secure portal)
•Email, phone, remote sessions,
onsite visits
That's nice and all, we just want
maintenance. How does that work?
Support

© Zabbix 2015 | 11
Response time GUARANTEED
The Statement

© Zabbix 2015 | 12
We too use Zabbix!
The Truth

© Zabbix 2015 | 13
New ticket
Update
SMS
Notify specified engineer within “n” minutes
Each update is registered
No ACK within set time – notify ALL!
The Work Flow

© Zabbix 2015 | 14
•Quality services upon request
•Detailed documentation of a job well done
•Piece of mind
•Support the product
•Be a part of an awesome community
The Benefits

© Zabbix 2015 | 16
How to get started:
•Request a demo.
•Attend webinars.
•Download the software.
•Buy our services.
The Options

© Zabbix 2015 | 17
Questions?
sales@zabbix.com

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Alexander Sergunin - Getting Things Done with Zabbix Services

1. Getting things done with Zabbix services Alexander Sergunin Sales Manager

4. © Zabbix 2015 | 4 •Deploy/tune •Migrate (wink-wink) •Support •Expand your services In other words, what can we do Services

5. © Zabbix 2015 | 5 You - service provider / integrator Customer – decides to move to Zabbix completely…like now The Premise

7. © Zabbix 2015 | 7 •Your customer is only half way through with the requirements. • Some equipment is not even shipped yet. •Deadlines are closing in fast. The Example

8. © Zabbix 2015 | 8 Have some more obstacles: •Connection – 800x600 teamviewer window. •Sleep mode?! •Slow internet and end user response rate. Easy, right? The Example

10. © Zabbix 2015 | 10 •JIRA (secure portal) •Email, phone, remote sessions, onsite visits That's nice and all, we just want maintenance. How does that work? Support

13. © Zabbix 2015 | 13 New ticket Update SMS Notify specified engineer within “n” minutes Each update is registered No ACK within set time – notify ALL! The Work Flow

14. © Zabbix 2015 | 14 •Quality services upon request •Detailed documentation of a job well done •Piece of mind •Support the product •Be a part of an awesome community The Benefits

16. © Zabbix 2015 | 16 How to get started: •Request a demo. •Attend webinars. •Download the software. •Buy our services. The Options