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What Are
                  Etiquettes?

 They are a set of:
 •Rules
 •Forms
 •Practices
 established for behavior in the society or in professional
 life.
 They are rules of good workplace manners.


            Need of Etiquettes
We need etiquittes to grow in life.
Where Etiquette is required
  Personal Matters
  Family Matters
  Schools, College and Office Environment


Why Etiquette is required ?
• It is required for Career Success.
• It Builds leadership quality in one’s personality.
• It refines skills needed for exceptional service
• It enlightens one’s potential.
• It creates an impression.
Factors Influencing
     Etiquette
             Psychological


                                     Parental
     Childhood Origin

                Physical              Heredity

 Grace
 Beauty                      Schooling
 Handsome                    Family
 External Appearance         Friends
                             Education
                             Marital life
Types of etiquettes..

There are many types of it these are some of
  them :-
  Social etiquettes
  business etiquettes
  phone etiquettes
  Email etiquettes
  Table etiquettes
Social Etiquettes

The ability to translate good manners into social
savvy. It will allow you to put your best foot forward
in dealing with day-to-day social demands.


        It has two categories:

          Personal etiquettes
          Family etiquettes
Personal Etiquettes
Personal Hygiene
 Skin
Hair
 Hands Nails
Tooth
 Feet
 Shoes
Hose
Uniform                       Simplicity
Jewellery                     Sense of Taste
                   Informal   Fitting In
Dress Codes                   Color Blending
                   Formal     Accessories
                              Dressing for Occasions
Postures
 Sitting
 Standing
 Talking while standing
 Good Posture
 Impatience
 Sitting in Groups



                          Mind & Soul
                           Thoughts
                           Habits
                           Character
                           Attitudes
Family Etiquette

                      Parents

     Sisters          You              Brothers


                 Second Relatives
                  Third Relatives
                    Relatives
Empathy                                           Rights
Sympathy                                          Good Will
                            Respect
Responsibility                                    Mutuality
                            Status
                                                  Advantages
                            Heredity
                                                  Disadvantages
                                                             9
Social Conversations
When making an introduction Give a piece of information
about the person—it can be a conversation starter.

 LISTEN to and concentrate
 on conversations—don’t
 just wait for your turn to
 talk!


                                     Don’t Jump!
                              Resist the urge to jump into
                              a conversation when
                              someone pauses in thought.
                               Wait a second or two, then
                              respond.
Basic Manners
• Be Polite
 Remember when you are in a social situation it is important to always be polite and
 respectful of other guests even if you vehemently disapprove of certain comments
 or other individuals are not being polite.
• Ask Appropriate Questions
 When you are socializing it is important to realize you are not at a debate and
 should steer away from questions that might cause one.
• Keep it Short
 In social situations it is always important to understand the nature of social
 etiquette conversation and keep conversations short and socialize with everyone
 present.
 Remember, social etiquette conversation is pleasant and short.
• Eye Contact and Personal Space
 Making eye contact and allowing individuals their personal space is important in all
 conversations. This allows you to seem interested, polite and respectful of the other
 individual which are all social requirements.
What Is Business Etiquette?

      Rules that allow us to interact in a civilized fashion
      Code of behavior that is grounded in common sense
      and cultural norms
      Required because manners matter in the workplace


                   First Impressions
      The Rule of 12 in
Business chance to make a first impression.
 You never get a second


              • The first 12 words
              • The first 12 steps
              • The first 12 inches
The Business Handshake

Handshakes are the physical greetings that go with your words
                              How to shake hands
                              When to shake hands
                              When not to shake hands
                              Handshakes to avoid


                           There are three main conventions.
                             The way you extend the hand
                             The way you apply the pressure
                             The length of time you shake the
                                hand
Introductions in Business

  • Introducing yourself
  • Introducing others
  • Responding to introductions
  • What to do when you can’t
    remember names
  • Secret to remembering names
  • Small talk helps us put others at
    ease and make them comfortable.
  • Small talk breaks the ice and goes
    a long way toward furthering a
    relationship.
Mixing and Mingling in Business
                          Prepare in advance
                          Arrive early
                          Position yourself
                          Make eye contact & smile
                          Take responsibility



 Work the crowd
 Use icebreakers
 Ask the right kinds of
 questions
 Be a good listener
 Know when to leave
Body Language
• A person’s posture, facial expressions, and
  gestures send messages.
• Eye contact is the most obvious way you
  communicate. When you are looking at the
  other person, you show interest
• Where you place your arms suggests how
  receptive you. Arms crossed or folded over
  your chest say that you have shut other people
  out and have no interest in them or what they
  are saying.
• Legs talk, too. A lot of movement indicates
  nervousness.
Dressing for the Occasion
  By the time we meet and converse, we have already spoken to each
  other in an older more universal tongue.

• Business professional attire
• Personal props and accessories
• for women: A reasonable length skirt (not mini-skirt) or full-
   length trousers of a non-jeans material combined with a top (such
   as a dress shirt, polo, or sweater set) is considered acceptable. An
   informal dress with appropriate skirt length is also acceptable.
• for men: A combination of collared shirt (such as a dress
   shirt or polo shirt), cotton trousers (such as khakis or dress jeans)
   with a belt, and dress shoes (such as loafers) with socks is generally
   acceptable. A blazer or business jacket can optionally be added.
• Unacceptable for either gender: gym clothes, rumpled or
   ripped clothing, miniskirts, underwear as outerwear,
   inappropriately revealing attire such as bare midriffs, and flip-
   flops. Many corporations also frown upon open-toed shoes and
   shorts.
Telephone Etiquettes…

The essence of dealing with people , politely and
efficiently over the phone can be boiled down to…….
telephone etiquettes.

 Everyday, on an average , a person
 Spends more than 3 hours on
 phone…….
 So it becomes mandatory to get
 through the basics of telephone
 etiquettes………
Placing a telephone call…

                   • If you’re making a call,
                     identify yourself first, then
                     ask to speak to the person
                     you’re trying to reach.

On finally reaching the person…

Before jumping into a
deep conversation,
ask if they have time
to talk.                                             19
If you’re on the phone and
  another call comes in…

                Always ask if it’s alright to put
                them on hold
                Always give a brief explanation
                of the reason of hold.

                  Sign Language?
    Do not interrupt someone on
    the telephone by
  gesturing,
  speaking or
  writing them notes!                         20
What about voicemail?
If you must leave a
message, state your name
(spell if they don’t know
you), phone number, date
and reason for the call.
Repeat your phone
number at the end—
SLOWLY.
                 When you are in ANY meeting
                 turn off your cell phone ringer—
                 accept voicemail and text messaging
                 only!                            21
Can you hear me now?
If you have to take a call in a
public place—try to move to a
more private space.
Hearing one-sided
conversations alienates the
person NOT in the
conversation!
                    If you have to talk in a public
                    place (bus, elevator, airplane etc.)
                    keep it short and discreet.
                                                   22
Email Etiquette
Ways to properly send emails on mass
emails.
What are mass emails

Mass emails are emails
sent out to multiple
people
These emails are meant
for multiple people and
not just one person
These emails are usually
informational messages
to get in touch with
more people easier.
Rules For sending out Mass
             Emails


Make sure that they are SPELLED properly, no one
hates having the embarrassment of misspelling
Do not send personal or praise emails out over mass
email
Make sure that the email
is for everyone to view and
is not offensive!!!!
Examples of bad emails
To: Members@thelist.com
From: billy@hotmail.com

Topic: Officers Meeting (officers only)

Subject:
I was emailing you to tell you that we will
    have a meeting this Thursday at
    MacDonald's.                                Bad because…
We will be going over the months              This email might seem to be ok but
  community service projects.                 really it is not.
                                              The non officers might over look
See you there
                                              the topic read the email and show
Bob
                                              up at the meeting
President                                     Only to waste their time.
                                              If you want to email the officers
                                              make a separate list serve or put
                                              the emails in, do not email the club
The way they’re meant to be
                                           To: Tech@ga4h.org
To: Group@massmail.com
                                           From: Robbie@robsworld.com
From: Songsinger@email.com
                                           Topic: The web page assignments
Topic: problems at the club office
                                           Subject:
Subject:
                                           As you all know the deadline for turning
This week the construction going on            in you pages you are designing is
    around the office has been sort of         March 24th
    destructive.
                                           Please have these completed by this time
The power has been cut at the office and      and up on FTP.
   there is no power.
                                           Hope everyone gets these done ASAP
If you were planning on going by the
    office to work on project please try
    next week                              Robbie

Jan
Reasons why both are good!

1st Email                            2nd Email
    This email is informative for       This email is a perfect
    all the members                     example of a deadline or
    It also is meant for everyone!      meeting time email!
    It in no way makes any              It was not sent for just the
    personal remarks                    select few but for the entire
                                        club
    It is ok if you want to add
    jokes or comments that the          Make sure if you email at
    whole group understands.            anytime you make sure the
                                        email is similar to these
                                        formats.
                                        If not, thinks about emailing
                                        it before you fill up others
                                        inboxes!
Table Etiquette


A general knowledge and use of
basic etiquette makes the dining
experience more pleasant for
everyone.


  Table manners play an important part in
  making a good impression.
  Here are some basic tips to help you…
Sitting down
At a very formal dinner name cards will show you where
you should sit.

If there are no name cards on the tables, the host will
take you to the correct place.

If you are at a romantic dinner, the man
should push the woman’s chair in for her.

Sometimes the waiter will do this.
Using the napkin
Place the napkin on your lap. If it is small, unfold it
completely otherwise fold it in half, lengthwise.
Once the meal is over, you too should place your
napkin loosely on the table to the right of your dinner
plate.
It should not be crumpled or twisted, which reveal
untidiness or nervousness.
Nor should it be folded, which might show that you
think your host might reuse it without washing.
Ordering

• If there is something you don’t understand on the menu, ask
  your server any questions you may have. Answering your
  questions is part of the server’s job.
• An employer will generally let you order first; his or her
  order will be taken last. Sometimes, however, the server will
  decide who orders first. Often, women’s orders are taken
  before men’s.
• As a guest you should not order one of the
  most expensive items on the menu or more
  than two courses unless your host shows
  that it is all right.
Using the knives, forks and spoons
     When you hold the knife or fork, you should relax your
     fingers.
     Never let the knife, fork or spoon touch the table after
     you started eating.
     When you take a break from eating, you simply put your
     knife and fork on the plate.
     When you have finished eating, you should put your knife
     and fork together pointing to the left.
Eating Meal



Dip the spoon in the soup away from your body. Sip the
liquid from the side of the spoon. Don’t put the whole
spoon in your mouth.
Take some butter and put it on the plate then put some
butter on the small piece. Don’t spread the butter over
the whole piece of bread.
Etiquettes
Etiquettes
Etiquettes
Etiquettes
Etiquettes

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Etiquettes

  • 1.
  • 2. What Are Etiquettes? They are a set of: •Rules •Forms •Practices established for behavior in the society or in professional life. They are rules of good workplace manners. Need of Etiquettes We need etiquittes to grow in life.
  • 3. Where Etiquette is required Personal Matters Family Matters Schools, College and Office Environment Why Etiquette is required ? • It is required for Career Success. • It Builds leadership quality in one’s personality. • It refines skills needed for exceptional service • It enlightens one’s potential. • It creates an impression.
  • 4. Factors Influencing Etiquette Psychological Parental Childhood Origin Physical Heredity Grace Beauty Schooling Handsome Family External Appearance Friends Education Marital life
  • 5. Types of etiquettes.. There are many types of it these are some of them :- Social etiquettes business etiquettes phone etiquettes Email etiquettes Table etiquettes
  • 6. Social Etiquettes The ability to translate good manners into social savvy. It will allow you to put your best foot forward in dealing with day-to-day social demands. It has two categories: Personal etiquettes Family etiquettes
  • 7. Personal Etiquettes Personal Hygiene Skin Hair Hands Nails Tooth Feet Shoes Hose Uniform Simplicity Jewellery Sense of Taste Informal Fitting In Dress Codes Color Blending Formal Accessories Dressing for Occasions
  • 8. Postures Sitting Standing Talking while standing Good Posture Impatience Sitting in Groups Mind & Soul Thoughts Habits Character Attitudes
  • 9. Family Etiquette Parents Sisters You Brothers Second Relatives Third Relatives Relatives Empathy Rights Sympathy Good Will Respect Responsibility Mutuality Status Advantages Heredity Disadvantages 9
  • 10. Social Conversations When making an introduction Give a piece of information about the person—it can be a conversation starter. LISTEN to and concentrate on conversations—don’t just wait for your turn to talk! Don’t Jump! Resist the urge to jump into a conversation when someone pauses in thought. Wait a second or two, then respond.
  • 11. Basic Manners • Be Polite Remember when you are in a social situation it is important to always be polite and respectful of other guests even if you vehemently disapprove of certain comments or other individuals are not being polite. • Ask Appropriate Questions When you are socializing it is important to realize you are not at a debate and should steer away from questions that might cause one. • Keep it Short In social situations it is always important to understand the nature of social etiquette conversation and keep conversations short and socialize with everyone present. Remember, social etiquette conversation is pleasant and short. • Eye Contact and Personal Space Making eye contact and allowing individuals their personal space is important in all conversations. This allows you to seem interested, polite and respectful of the other individual which are all social requirements.
  • 12. What Is Business Etiquette? Rules that allow us to interact in a civilized fashion Code of behavior that is grounded in common sense and cultural norms Required because manners matter in the workplace First Impressions The Rule of 12 in Business chance to make a first impression. You never get a second • The first 12 words • The first 12 steps • The first 12 inches
  • 13. The Business Handshake Handshakes are the physical greetings that go with your words How to shake hands When to shake hands When not to shake hands Handshakes to avoid There are three main conventions. The way you extend the hand The way you apply the pressure The length of time you shake the hand
  • 14. Introductions in Business • Introducing yourself • Introducing others • Responding to introductions • What to do when you can’t remember names • Secret to remembering names • Small talk helps us put others at ease and make them comfortable. • Small talk breaks the ice and goes a long way toward furthering a relationship.
  • 15. Mixing and Mingling in Business Prepare in advance Arrive early Position yourself Make eye contact & smile Take responsibility Work the crowd Use icebreakers Ask the right kinds of questions Be a good listener Know when to leave
  • 16. Body Language • A person’s posture, facial expressions, and gestures send messages. • Eye contact is the most obvious way you communicate. When you are looking at the other person, you show interest • Where you place your arms suggests how receptive you. Arms crossed or folded over your chest say that you have shut other people out and have no interest in them or what they are saying. • Legs talk, too. A lot of movement indicates nervousness.
  • 17. Dressing for the Occasion By the time we meet and converse, we have already spoken to each other in an older more universal tongue. • Business professional attire • Personal props and accessories • for women: A reasonable length skirt (not mini-skirt) or full- length trousers of a non-jeans material combined with a top (such as a dress shirt, polo, or sweater set) is considered acceptable. An informal dress with appropriate skirt length is also acceptable. • for men: A combination of collared shirt (such as a dress shirt or polo shirt), cotton trousers (such as khakis or dress jeans) with a belt, and dress shoes (such as loafers) with socks is generally acceptable. A blazer or business jacket can optionally be added. • Unacceptable for either gender: gym clothes, rumpled or ripped clothing, miniskirts, underwear as outerwear, inappropriately revealing attire such as bare midriffs, and flip- flops. Many corporations also frown upon open-toed shoes and shorts.
  • 18. Telephone Etiquettes… The essence of dealing with people , politely and efficiently over the phone can be boiled down to……. telephone etiquettes. Everyday, on an average , a person Spends more than 3 hours on phone……. So it becomes mandatory to get through the basics of telephone etiquettes………
  • 19. Placing a telephone call… • If you’re making a call, identify yourself first, then ask to speak to the person you’re trying to reach. On finally reaching the person… Before jumping into a deep conversation, ask if they have time to talk. 19
  • 20. If you’re on the phone and another call comes in… Always ask if it’s alright to put them on hold Always give a brief explanation of the reason of hold. Sign Language? Do not interrupt someone on the telephone by gesturing, speaking or writing them notes! 20
  • 21. What about voicemail? If you must leave a message, state your name (spell if they don’t know you), phone number, date and reason for the call. Repeat your phone number at the end— SLOWLY. When you are in ANY meeting turn off your cell phone ringer— accept voicemail and text messaging only! 21
  • 22. Can you hear me now? If you have to take a call in a public place—try to move to a more private space. Hearing one-sided conversations alienates the person NOT in the conversation! If you have to talk in a public place (bus, elevator, airplane etc.) keep it short and discreet. 22
  • 23. Email Etiquette Ways to properly send emails on mass emails.
  • 24. What are mass emails Mass emails are emails sent out to multiple people These emails are meant for multiple people and not just one person These emails are usually informational messages to get in touch with more people easier.
  • 25. Rules For sending out Mass Emails Make sure that they are SPELLED properly, no one hates having the embarrassment of misspelling Do not send personal or praise emails out over mass email Make sure that the email is for everyone to view and is not offensive!!!!
  • 26. Examples of bad emails To: Members@thelist.com From: billy@hotmail.com Topic: Officers Meeting (officers only) Subject: I was emailing you to tell you that we will have a meeting this Thursday at MacDonald's. Bad because… We will be going over the months This email might seem to be ok but community service projects. really it is not. The non officers might over look See you there the topic read the email and show Bob up at the meeting President Only to waste their time. If you want to email the officers make a separate list serve or put the emails in, do not email the club
  • 27. The way they’re meant to be To: Tech@ga4h.org To: Group@massmail.com From: Robbie@robsworld.com From: Songsinger@email.com Topic: The web page assignments Topic: problems at the club office Subject: Subject: As you all know the deadline for turning This week the construction going on in you pages you are designing is around the office has been sort of March 24th destructive. Please have these completed by this time The power has been cut at the office and and up on FTP. there is no power. Hope everyone gets these done ASAP If you were planning on going by the office to work on project please try next week Robbie Jan
  • 28. Reasons why both are good! 1st Email 2nd Email This email is informative for This email is a perfect all the members example of a deadline or It also is meant for everyone! meeting time email! It in no way makes any It was not sent for just the personal remarks select few but for the entire club It is ok if you want to add jokes or comments that the Make sure if you email at whole group understands. anytime you make sure the email is similar to these formats. If not, thinks about emailing it before you fill up others inboxes!
  • 29. Table Etiquette A general knowledge and use of basic etiquette makes the dining experience more pleasant for everyone. Table manners play an important part in making a good impression. Here are some basic tips to help you…
  • 30. Sitting down At a very formal dinner name cards will show you where you should sit. If there are no name cards on the tables, the host will take you to the correct place. If you are at a romantic dinner, the man should push the woman’s chair in for her. Sometimes the waiter will do this.
  • 31. Using the napkin Place the napkin on your lap. If it is small, unfold it completely otherwise fold it in half, lengthwise. Once the meal is over, you too should place your napkin loosely on the table to the right of your dinner plate. It should not be crumpled or twisted, which reveal untidiness or nervousness. Nor should it be folded, which might show that you think your host might reuse it without washing.
  • 32. Ordering • If there is something you don’t understand on the menu, ask your server any questions you may have. Answering your questions is part of the server’s job. • An employer will generally let you order first; his or her order will be taken last. Sometimes, however, the server will decide who orders first. Often, women’s orders are taken before men’s. • As a guest you should not order one of the most expensive items on the menu or more than two courses unless your host shows that it is all right.
  • 33. Using the knives, forks and spoons When you hold the knife or fork, you should relax your fingers. Never let the knife, fork or spoon touch the table after you started eating. When you take a break from eating, you simply put your knife and fork on the plate. When you have finished eating, you should put your knife and fork together pointing to the left.
  • 34. Eating Meal Dip the spoon in the soup away from your body. Sip the liquid from the side of the spoon. Don’t put the whole spoon in your mouth. Take some butter and put it on the plate then put some butter on the small piece. Don’t spread the butter over the whole piece of bread.