Quality culture

1. QUALITY CULTURE : CHANGING HEARTS, MINDS AND
ATTITUDES
@WISNUDEWOBROTO

2. WHAT IS QUALITY CULTURE

3. ORGANIZATION CULTURE
• Organization culture : Everyday
manifestation of its underlying
values and traditions.
• Elements :
• Business Environment
• Organizational values
• Cultural role models
• Organizational rites, ritual
and customs
• Cultural transmitters

4. BUSINESS
ENVIRONMENT

5. ORGANIZATIONAL
VALUES

6. CULTURAL
ROLE
MODEL

7. ORGANIZATIO
NAL
RITES, RITUAL
AND CUSTOMS

8. CULTURAL
TRANSMITTERS

9. QUALITY CULTURE
• is an organizational value system that results in
an environment that is conducive to the
establishment and continual improvement of
quality.
• It consists of values, traditions, procedures and
expectations that promote quality

10. QUALITY CULTURE VS
TRADITIONAL CULTURE

11. OPERATING PHYLOSOPHY

12. OBJECTIVE

13. MANAGEMENT APPROACH

14. ATTITUDE TOWARD CUSTOMER

15. PROBLEM SOLVING APPROACH

16. SUPPLIER RELATIONSHIP

17. PERFORMANCE - IMPROVEMENT APPROACH

18. ACTIVATING CULTURAL CHANGE
• Change cannot occur in a hostile environment
• Moving to Total Quality Takes Time
• It can be difficult to overcome the past

19. CHANGING LEADER TO
ACTIVATE CHANGE
• Are the current leaders fully
knowledgeable of the need to change
and the ramification of not changing?
• Are the current leaders able to
articulate a vision for the new
organization?
• Have the current leaders set the tone
for change and established on
organization wide sense of urgency?
• Are the current leaders willing to
remove all obstacles to cultural
change?
• Do the current leaders have a history of
following though on change initiatives?
• Are the current leaders willing to
empower employees at all levels of the
organization to make cultural change

20. LAYING THE FOUNDATION FOR
QUALITY CULTURE
1. Understand : quality is at its heart a cultural
concept
2. Assess : comprehensive assessment of the
existing corporate culture as it relates to quality
is completed and the result are compiled
3. Plan
4. Expect
5. Model : Executives, managers and supervisors
must be consistently positive role models of the
quality related attitudes
6. Orient : New employee orientation should have
a comprehensive quality component
7. Mentor
8. Train
9. Monitor
10.Reinforce and maintain quality

22. WHAT A QUALITY CULTURE
LOOKS LIKE
• Widely shared philosophy of management
• Emphasis on the importance of human resources to the organization
• Ceremonies to celebrate organizational events
• Recognition and rewards for successful employees
• Effective internal network for communicating the culture
• Informal rules of behavior
• Strong value system
• High standards for performance
• Definite organizational character

23. • Why change is difficult?

24. COUNTERING RESISTANCE TO
CULTURAL CHANGE
• Why change is difficult?

25. COUNTERING RESISTANCE TO
CULTURAL CHANGE

26. HOW TO FACILITATE THE
CHANGE

27. BEGIN WITH A NEW ADVOCACY PARADIGM

28. UNDERSTAND THE CONCERN OF POTENTIAL RESISTERS

29. IMPLEMENT CHANGE PROMOTING STRATEGIES

30. ESTABLISHING A QUALITY
CULTURE

31. MAINTAINING A QUALITY
CULTURE
1. Maintain an awareness of quality as a key cultural issue.
2. Make sure that there is plenty of evidence of the
management’s leadership
3. Empower employees and encourage self development
and self initiative among them
4. keep employees involved
5. Recognize and reward the behaviours that tend to
nurture and maintain the quality culture