1. What to look for when understanding your data
• High positive, neutral and negative scores: these questions give you a quick
overview of areas of strength and weakness. We usually define a high positive as a
question scoring more than 75% positive, a high neutral as a question scoring
more than 20% neutral, and a high negative as a question scoring more than 20%
negative.
• How results compare to the ‘parent’ level scores: to give you a benchmark each
report shows how colleagues have responded compared to the level above in the
hierarchy. This helps to put your results into perspective and indicates whether
something is a particular strength or weakness compared to the other parts of the
business.
• Linking questions together and creating a story: the questionnaire is designed to
have a logical flow for respondents, however, there may be questions in different
parts of the survey that when you put them together create a story about the
colleague experience in your area

2. Beware of analysis paralysis….
2
There is a real temptation to over analyse the data
and be caught up on the small details…
Having reviewed and understood your data,
you need to move past analysis to action planning…

3. Remember the golden rules
• Be specific
– Identify the issues coming from the survey – make sure you understand
them
– Focus on two or three issues only
– Think high impact, mixed effort - Are there any quick wins? Can you use
any existing initiatives? Is the issue something you or your team have
direct control over?
• Be S.M.A.R.T – Actions should be Specific Measurable Attainable Relevant
and Time-bound
• Be on track - Review at your plans on an ongoing basis and evaluate (and
celebrate!) their success when complete